Thu.May 02, 2024

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The Power of a Unified Retail Platform: A Conversation with Kevin Harwood, CTO of Tecovas

Shopify

Tecovas' CTO, Kevin Harwood, talks with Shopify about the power of a unified retail platform and how the Texas-based American retailer founded in 2015 utilizes Shopify POS in their operations.

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Beyond Inc. Brings in Slate of Retail Heavyweights for C-Suite

Retail TouchPoints

Following its acquisition of Zulily and the revival of Overstock.com , Beyond, Inc. is shoring up its executive team with a slate of eight high-level appointments across its business. “The most important part of building a long-term, profitable, growing business is putting the right players on the field,” said Marcus Lemonis, newly appointed Executive Chairman of Beyond, Inc. in a statement.

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Consumers place more value on product information delivered on retailers’ owned channels, compared to 3rd party marketplaces and social media

Retail Focus

When making online buying decisions, UK shoppers now place more value on product information delivered on retailers’ owned channels, compared to third-party channels, such as marketplaces or social media, the latest research from Intellias , the software engineering and digital consultancy company, reveals. Original research of over 1,000 UK shoppers by Intellias showed that over seven in ten (72%) use retailers’ websites as their primary source of product information when making a purchase, com

Consumer 147
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Getting up in Your Grill: Ace Hardware Debuts Private Label BBQ Sauce and Apparel Lines

Retail TouchPoints

Building on its reputation as a destination for outdoor grilling, Ace Hardware has launched the private label Loud Mouth Barbeque line of sauces and rubs — its first edible product offerings. The sauces are priced for accessibility at $8.99 for a 19.4 -ounce bottle and $6.99 per container of the rubs, which vary in size by flavor. Additionally, the retailer-owned hardware cooperative is marking its 100 th anniversary in 2024 with Vintage Threads, a private label collection of shirts and hats fea

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Snapchat Reveals Latest AR and ML Tools for Brands and Advertisers

Retail Wire

Snapchat has introduced a range of new augmented reality (AR) and machine learning (ML) tools created to assist brands and advertisers in engaging with users on the social platform through interactivity.

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Williams-Sonoma Fined $3.17 Million for False ‘Made in USA’ Claims

Retail TouchPoints

Williams-Sonoma, Inc. will pay a record civil penalty of $3.175 million for violating a Federal Trade Commission (FTC) order to truthfully disclose whether products it sells are actually made in the United States. A Department of Justice complaint, based on a referral from the FTC, charges that the retailer listed multiple products as being “Made in USA” when they in fact were made in China and other countries.

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Revolutionizing Customer Retention: The Rise of Digital Top-Up Cards in the Global Market

Retail TouchPoints

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. The global digital gift card market is expected to reach $724.3 billion by 2028, rising at a market growth of 14.2% CAGR. The trend is set to continue, and it is not just shoppers who benefit from increasingly digital-first payments.

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New-gen Michael Hill flagship opens in Melbourne

Inside Retail

Michael Hill has opened a new concept global flagship store at Chadstone Shopping Centre in Melbourne. The jewellery company partnered with The General Store for the design of the new store, which aligns with the new brand design look and feel. “The global flagship, which took 18 months to come to fruition from concept to brick-and-mortar, is more than just a retail space, it’s a carefully crafted environment that invites customers to immerse themselves in the world of Michael Hill,”

Shopping 147
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How Subscription Strategies can Supercharge Loyalty Programs

Retail TouchPoints

Loyalty programs are a common (and undeniably effective) tool for retailers to gather data and build customer lifetime value, but perhaps they’ve become a little too common. Companies often have a hard time differentiating their programs and communicating their unique benefits to members, particularly with primarily transactional, points-based programs.

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How consumers’ forensic focus on prices is driving cross-shopping

Inside Retail

Australia’s leading supermarkets, Coles and Woolworths, delivered their third-quarter results to shareholders this week along with new consumer insights. Both retailers reported that the current economic environment has challenged consumers’ discretionary spending and that households have evolved their buying habits to seek out value. This includes cross-shopping, where consumers actively purchase their groceries from multiple stores.

Consumer 147
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Gen AI for Visual Content: 3 Things to Know

Retail TouchPoints

[Editor’s note: This is an excerpt from the recent Retail TouchPoints Tech Guide, 3 Ways Generative AI is Transforming Brand Experiences. Subject matter experts from Cloudinary also will be discussing the use of generative AI as a tool for image management during the May 7, 2024 webcast, Getting Practical: Generative AI for Your Ecommerce Visuals.] Generative AI can be a truly magical tool, helping unlock the creative process for brands of all sizes.

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Next-gen barcodes: A view from the retail frontline

Inside Retail

The widespread adoption of next-gen barcodes (otherwise known as 2D) is not only transforming the way we interact with products but also reshaping the landscape of business operations and consumer engagement. As we look more closely into this shift, it becomes clear that the next generation of barcodes heralds many benefits for retailers, consumers and the broader global economy.

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TikTok Adds Event Sales Capability in Europe as Shop Sellers Top 15 Million Worldwide

Retail TouchPoints

As of December 2023, TikTok Shop had 15 million sellers around the world, according to the company’s first TikTok Shop Safety Report. That includes more than 500,000 sellers in the U.S. , an impressive number given that Shop only launched in America in September 2023. Now, even as the popular social media platform continues to expand its reach into traditional ecommerce, TikTok has announced a new partnership with ticketing platform CTS EventIM to enable the sale of event tickets on its platfo

Shopping 147
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“What if this happens to us?”: Retailers revisit emergency response plans

Inside Retail

In the wake of the tragic Westfield Bondi Junction stabbing attack on April 13, Australian retailers have been revisiting their emergency response plans to ensure they are fully prepared for every contingency. Whilst many businesses have had emergency response plans in place for many years, recent events have highlighted the importance of proactive and continuous training, support and effective lines of communication between frontline retail staff and corporate teams to ensure they are prepared

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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New Disney Collab Puts Bubble Skincare’s Mental Health Mission Front and Center

Retail TouchPoints

Bubble Skincare has launched a new collaborative collection with Disney and Pixar to celebrate the release of Inside Out 2, which opens exclusively in theaters on June 14. The collection, which includes cleansers, moisturizers, serums and three -step routine bundles, is available on the brand’s ecommerce site and will roll out across Ulta Beauty and Walmart stores through June.

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Chipotle Is Giving Away Over $1 Million in Burritos to Healthcare Workers

Retail Wire

In acknowledgment of the tireless contributions of healthcare workers, Chipotle Mexican Grill has announced a notable gesture of appreciation: the distribution of 100,000 free burrito e-cards.

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Butter chicken headlines Muji food range launched in Australia

Inside Retail

Japanese fashion and lifestyle brand Muji is launching new food categories as it expands its product range in Australia. The new product range includes five flavours from Muji’s curry range, with a special focus on Butter Chicken Curry, marking 15 years on the retailer’s menu this year. Candies and canned beverages will also be added to shelves. “The revamped Butter Chicken Curry features a blend of three tomato varieties for a richer flavour,” said Vincent Tang, manager

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Peloton CEO Steps Down and Layoffs Begin

Retail Wire

Peloton, the popular fitness technology company, has announced significant changes in its leadership and organizational structure.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Retail bosses lose hope government will scrap tourist tax

Retail Gazette

Retail bosses have raised concerns that the reinstatement of tax-free shopping for international visitors is looking more unlikely. Speaking to The Times , Harrods managing director Michael Ward said he does not expect the scheme to be reintroduced anytime soon. “Is Sunak, ahead of a potential election, going to admit that he totally [messed] up the VAT system?

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Peloton, Hyatt Team Up To Offer Bikes, Loyalty Points at 800 Hotels

Retail Wire

Peloton and Hyatt's new partnership is an attempt to revitalize the cratering brand.

ATS 147
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Hanna Andersson taps Apple vet as chief brand officer

Retail Dive

Grace Wong, who also held marketing roles at Gap, will lead creative development at the children’s brand and produce content across the company’s platforms.

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Carvana Shares Rise 30% as Pre-Owned Car Seller Reveals Record First Quarter

Retail Wire

Shares for Carvana shot up by over 30% after it reported record results and made a profit in the first quarter.

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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Matches faces further redundancies after Frasers’ IP deal

Retail Gazette

An additional 91 Matches Fashion staff members have been made redundant following Frasers Group’s intellectual property (IP) deal. On Monday, the Sports Direct and Flannels owner said it had snapped up Matches’ IP for an undisclosed amount, however the deal did not include the company’s remaining workers or £83m of stock, Drapers reported.

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Ground Beef Sold at Walmart Recalled for E. Coli Contamination

Retail Wire

The beef, sold at Walmart and other retailers, is from Cargill Meat Solutions.

ATS 130
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Sam’s Club’s receipt-verification tech speeds ahead

Retail Dive

The AI-based equipment is now in place at a fifth of the chain’s locations and is helping shoppers exit more than 20% faster than before.

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California Restaurants Must Start Eliminating Special Surcharges

Retail Wire

Starting July 1, California is changing the game for restaurant bills.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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Embrace non-linear customer experiences in retail with AI

Retail Customer Experience

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine learning to understand, process, and respond to customers in a natural, intuitive, and personalized way.

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New LEGO Technic Summer Sets Revealed

Retail Wire

Summer is upon us, and so are the latest LEGO Technic sets.

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Massive Area of Growth: Global Expansion

LS Retail

©iStock/Geleanu Mihai Shopify President Harley Finkelstein wants to make your customer base global. So do we. Simple as that. "International is a massive area of growth for us,” he [Finkelstein] said. “So not only can any brand of all sizes use Shopify, but once they start selling with us, we want to make it default global, meaning we want their customer base to be global.

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T-Mobile Now Owns Ryan Reynolds-Backed Mint Mobile

Retail Wire

The deal is worth upwards of $1.35 billion.

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? Join us to gain a better understanding of the current retail landscape and learn what you can do to translate personalization strategies into practical implementatio