Retail TouchPoints

MAY 2, 2024

Williams-Sonoma, Inc. will pay a record civil penalty of $3.175 million for violating a Federal Trade Commission (FTC) order to truthfully disclose whether products it sells are actually made in the United States. A Department of Justice complaint, based on a referral from the FTC, charges that the retailer listed multiple products as being “Made in USA” when they in fact were made in China and other countries.

Advertising 235

Advertising Consumer Marketing Customer Experience 235

Retail Wire

MAY 2, 2024

Snapchat has introduced a range of new augmented reality (AR) and machine learning (ML) tools created to assist brands and advertisers in engaging with users on the social platform through interactivity.

Advertising 219

Advertising 219

Retail TouchPoints

MAY 1, 2024

Retail is in the midst of a significant transformation. With ecommerce reshaping the landscape, physical stores have a unique opportunity to borrow a few strategies from tourist destinations and become experiences beyond the mundanity of walking up and down aisles. Over half of U.S. brands plan to increase investments in immersive technologies — think interactive displays for increased visual impact, carefully curated playlists and thoughtfully crafted scents that tap into nostalgia.

Consumer 266

Consumer Store Layout Customer Experience Checkout 266

Inside Retail

APRIL 30, 2024

Vicinity Centres has posted a 1.6 per cent uplift in portfolio sales for the third quarter ended March 31. “Our operating metrics remain strong and continue to be underpinned by retailer demand for physical stores, particularly in our premium centres, and strong retail sales growth since the end of the pandemic,” said CEO and MD Peter Huddle. The occupancy rate for the quarter remained at 99.1 per cent while comparable net property income was at 4 per cent, both in line with the first half of FY

Marketing 278

Marketing ATS Shopping 278

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout

Retail Wire

APRIL 29, 2024

Amazon reports that its Prime deliveries are now even speedier. With over 2 billion packages reaching customers in a day or less this year, the company claims its delivery system is picking up its pace.

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278

Tokinomo

APRIL 29, 2024

In today's world of endless choices, picking the right product or service can feel like navigating a maze. But there's a shortcut: brand trust. In this article, we're diving into what brand trust really means and why it matters. Ever wonder why you trust certain brands? It boils down to three things: your experience with their product, how they treat you as a customer, and the impact they have on society.

Marketing 232

Marketing 232

Inside Retail

APRIL 30, 2024

Australian retail sales in March remain subdued despite an early Easter, only rising 0.8 per cent year over year to $35.6 billion. Australian Bureau of Statistics data showed that other retailing, which include cosmetic, sports and recreational goods, grew 2.4 per cent, the strongest growth across all categories during the month. Food sales went up 2.1 per cent while cafes, restaurants and takeaway rose 1.2 per cent.

Accessories 289

Accessories Department Stores Fashion Consumer 289

Retail Gazette

MAY 1, 2024

JD Sports has requested all head office employees based around the world return to the office at least four days a week. The new policy, effective July 1, will impact employees at the sports giant’s UK head office in Bury, Retail Week reported. JD Sports will still allow a flexible approach, depending on individual roles and responsibilities, and said it believes the move will give works more room for personal development, collaboration and teamwork.

Returns 115

Returns ATS Management 115

Retail Focus

MAY 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce a number of store upgrades at the centre – including health and wellbeing brand, Holland & Barrett, lingerie and adult retailer, Ann Summers and British bakery chain, Greggs Holland & Barrett’s upgraded store reopens on the lower level of the centre today, with a new and impr

ATS 147

ATS Location Management 147

Retail TouchPoints

APRIL 30, 2024

Bridgerton season 3 will arrive on Netflix May 16. (Image courtesy Netflix) Izzy & Liv for Target (Image courtesy Netflix) Williams-Sonoma (Image courtesy Netflix) The Bridgerton Artist Series (Image courtesy Netflix) Ruggable (Image courtesy Netflix) Kiko Milano (Image courtesy Netflix) Maison Laduree (Image courtesy Netflix) Allure Bridals (Image courtesy Netflix) Maxbone (Image courtesy Netflix) The Republic of Tea (Image courtesy Netflix) International Delights (Image courtesy Netflix)

Accessories 245

Accessories Apparel Planning Marketing 245

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Management

Inside Retail

APRIL 29, 2024

Salvos Stores , The Salvation Army’s retail arm, will open its 400th shop on High Street in Melbourne’s Northcote. The store is the Christian charity’s 11th to open this year and Salvos said it plans to add another 25 by the end of the year. Salvo Stores sell pre-loved items at affordable prices, raising more than $44 million last year to support The Salvation Army’s network of more than 2000 community programs and services nationwide. “As we continue to expand our networ

Planning 287

Planning Shopping ATS 287

Retail Wire

MAY 1, 2024

Krispy Kreme is set to extend its sweet reach to Germany through a recent agreement with ISH Kreme, marking its largest franchisee collaboration yet.

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Retail Gazette

MAY 1, 2024

B&Q is introducing plastic plant pot recycling stations at more than 100 of its stores across the UK this year as part of its commitment to help shoppers make more sustainable choices. Customers will be able to drop off their unwanted pots, which the DIY retailer will then recycle and turn into new planters. The 100% recycled plastic Blacksmith Planters are weather resistant and will be available to buy from B&Q stores for £4.

ATS 121

ATS 121

Retail Focus

MAY 1, 2024

Peel Retail & Leisure has announced that Moss, the UK menswear destination, has selected Gloucester Quays for its next store, opening Saturday 4 th May 2024. The signing follows a host of activity at the top 10 UK outlet as it celebrates its 15 th anniversary, including the upcoming upsize of Skechers, the international lifestyle and athletic footwear brand.

ATS 147

ATS Location Consumer Fashion 147

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an

Shopping

Retail TouchPoints

MAY 1, 2024

Yahoo Advertising and Kroger Precision Marketing (KPM) — the retail media business of Kroger , powered by 84.51° — are teaming up to bring Kroger’s first-party, purchase-based audiences to the Yahoo Demand-Side Platform (DSP). Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results.

Advertising 233

Advertising Returns Marketing Consumer 233

Inside Retail

APRIL 28, 2024

Adore Beaut y Group CEO Tamalin Morton has decided to step down for personal reasons, effective in September. Morton agreed to take on a consulting role to assist the company after a new CEO has been named. “As CEO, Tamalin has done an excellent job delivering Adore Beauty’s financial and operational successes and developing the strategic plan.

Returns 298

Returns Planning 298

Retail Wire

MAY 1, 2024

Sam's Club has rolled out AI-powered exit technology at over 120 locations, marking a significant advancement in retail customer service.

Customer Experience 242

Customer Experience Location ATS 242

Retail Gazette

APRIL 30, 2024

JD Sports is introducing tagging sprays across its stores nationwide as it ramps up security measures amid the recent surge in shoplifting. The sports retailer has partnered with forensic security company SelectaDNA to roll out the marking system. The tagging sprays work by leaving a synthetic DNA and a UV marker on property and criminals, which can then be used to link assets to owners and criminals to crime scenes.

Location 121

Location 121

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Promotions

Retail Focus

MAY 1, 2024

Foot Locker, Inc. (NYSE: FL), has unveiled its new retail concept that delivers an elevated shopping experience and unrivaled customer service. The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., and will incorporate learnings from this concept into new stores. At Foot Locker , the retail store experience is the heart of sneaker culture.

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

APRIL 29, 2024

Health retailer GNC has debuted a new store section , dedicated to helping individuals who are using GLP-1 medications like Ozempic to mitigate and manage the side effects of the powerful weight loss drugs. The new section will be featured in all of the retailer’s 2,300+ U.S. locations. As many as 130 million Americans currently live with a condition that could be treated with a GLP-1 agonist, and as many as 70 million Americans could be using the medication by 2028 , according to some estimates

Location 249

Location Planning Management Marketing 249

Inside Retail

APRIL 28, 2024

Footwear and apparel retailer Foot Locker has debuted a new concept store in New Jersey that it says offers an elevated shopping experience and customer service. The retailer launched the new format at its Willowbrook Mall location and plans to incorporate learnings from this concept into future stores internationally, including in Melbourne later this year.

Accessories 289

Accessories Apparel Location Shopping 289

Retail Wire

APRIL 29, 2024

Restaurants in California are staying true to their word that menu prices would increase following the state's rise in the minimum wage for fast-food workers.

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246

Advertiser: FourKites

Direct Store Delivery, or DSD, is a common practice among global suppliers and retailers – like PepsiCo, Frito Lay, CVS, and Dollar General – and its popularity is growing, with the global DSD market expected to reach $1.19 trillion by 2027. Download this eBook for exclusive insights into direct store deliveries, challenges, benefits, and future trends.

Marketing

Retail Gazette

APRIL 30, 2024

Amazon first quarter profits have more than tripled driven by rising demand for artificial intelligence, which helped to bolster sales growth in its cloud computing division. Profits for the online retail giant rocketed to £8.3bn ($10.4bn) in the three months to 31 March 2024, up from £2.6bn ($3.2bn) last year. Sales jumped 13% to £114.8bn ($143.3bn), with international sales up 10% to £25.6bn ($31.9bn).

Advertising 115

Advertising Customer Experience Planning ATS 115

Retail Dive

APRIL 30, 2024

The retailer also plans to end telehealth services, citing operational costs and reimbursement complexities that made its healthcare business unsustainable.

Planning 125

Planning 125

Retail TouchPoints

APRIL 30, 2024

L’Occitane Groupe, the controlling shareholder of L’Occitane International , has submitted an offer to acquire the remaining shares of the French beauty retailer in a bid to take the company private. L’Occitane Groupe, which is controlled by former L’Occitane CEO Reinold Geiger, currently owns 72.64% of the company and is proposing a buyout of the remaining shares for HK$34 (approximately $4.08 in U.S. dollars)— more than the all-time-high closing price of HK$33.60 (approximately $4.

Marketing 232

Marketing Planning Management 232

Inside Retail

APRIL 29, 2024

Coles saw third-quarter revenue rise 3.4 per cent year over year to $10.03 billion, mainly attributed to higher supermarket sales. “We have delivered another solid sales result across our supermarkets this quarter reflecting strong execution of our trade plans and our continued focus on delivering great value and great quality alongside improved availability,” said Coles Group CEO Leah Wecker. “We have also seen a meaningful increase in customers interacting with our digital pl

Supermarket 278

Supermarket Planning ATS 278

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Customer Experience

Retail Wire

APRIL 30, 2024

Walmart's launch of Bettergoods is the retail giant's latest attempt to appeal to younger consumers.

Consumer 249

Consumer 249

Retail Gazette

APRIL 30, 2024

Pets at Home has opened two new convenience stores in Sutton and Whetstone, as it branches out from its typical retail park sites. The new shops, which launch as the retailer boosts its presence on London’s high streets, will sell a range of pet owner essentials and offer an advice counter for customers. Both stores are located at the base of residential buildings in the capital with limited parking spaces.

Shopping 121

Shopping ATS Location Management 121

Retail Dive

APRIL 29, 2024

E-commerce penetration is expected to rise, helped in part by third-party players like Temu and Shein, according to a new report.

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Retail TouchPoints

MAY 1, 2024

Touted as its biggest private label launch in 20 years, Walmart has introduced Bettergoods , a line of 300 food products priced up to $15 , with most products available for under $5. Many of the Bettergoods items — which span categories including frozen, dairy, snacks, beverages, pasta and chocolate — are unique to Walmart rather than serving as lower-priced alternatives to national brands.

Shipping 210

Shipping Consumer ATS Customer Experience 210

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

Point of Sale