Retail TouchPoints

NOVEMBER 6, 2024

Kevin Zavaglia took his first job with Verizon in 1994 as a junior sales associate, back when the company was still Bell Atlantic. Flash forward 30 years, and Zavaglia has spent nearly his entire career at the retailer, rising up the ranks to become Chief Sales Officer. However, Zavaglia’s single-employer experience is becoming less and less common, particularly in retail, where historically high attrition rates hover at around 60%.

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Management ATS Promotions Customer Experience 306

Inside Retail

NOVEMBER 17, 2024

Dusk posted higher sales in both online and physical stores in the first 20 weeks of the fiscal year. The home fragrance retailer’s sales rose 12.7 per cent year over year, with like-for-like sales growing 11.5 per cent. Online sales surged 41.2 per cent, while brick-and-mortar store sales jumped 10.7 per cent. “We have opened two new stores and further extended our reach with the launch of 12 pop-ups in flagship centres across the country,” said Vlad Yakubson, Dusk CEO and MD.

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Marketing 264

Retail Wire

NOVEMBER 8, 2024

McDonald's is continuing a push to improve consumer sentiment by offering some improved value propositions, this time in the form of steeply discounted Chicken McNuggets.

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Consumer 255

Retail Gazette

NOVEMBER 6, 2024

Sainsbury’s sales and profits edged up in its first half as it claimed to be making “the biggest market share gains in the industry” The grocery giant ‘s retail underlying operating profit hit £503m, up 3.7%, driven by strong grocery volume growth, though this was partially offset by a lower contribution from Argos. Retail sales, excluding fuel, advanced 3.1% with grocery up 5%, but general merchandise and clothing sales were down 1.5%.

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Marketing Location Shopping 138

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Customer Experience

Retail Dive

NOVEMBER 11, 2024

The leaders of two of America’s top musical instrument retailers, Guitar Center and Sweetwater, say they’re trying to engage customers both online and in stores.

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Retail Customer Experience

NOVEMBER 1, 2024

Against the backdrop of heightened customer expectations, brands need to go beyond traditional e-commerce sites, blanket marketing emails and generic social campaigns. Instead, retailers should look to AI to help them win across digital and in-store.

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Customer Experience Marketing 121

Inside Retail

NOVEMBER 17, 2024

The Australian Fashion Council (AFC) has stepped in to lead the Australian Fashion Week (AFW) 2025 as IMG announced its exit from Australia after nearly 20 years of managing the event. “What is important is that next year’s event goes ahead,” Marianne Perkovic, AFC chair, told the Australian Financial Review. “We can’t stage fashion week as it was by next May, we don’t have time for that.

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Fashion Management ATS Accessories 263

Retail Wire

NOVEMBER 5, 2024

Target's holiday shopping experience this holiday season will feature a mix of immersive in-store displays and digital features aimed at enhancing every visit.

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Shopping ATS 264

Retail Gazette

NOVEMBER 10, 2024

Tesco’s national insurance bill is expected to rise an extra £1bn over the next four years following the chancellor’s decision to increase employer contributions. The supermarket giant, which employs 300,000 people, is estimated to be facing a £250m hike in its yearly tax bill when the changes come into effect in April, according to analysis by Morgan Stanley that was reported in The Times.

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Supermarket Finance 130

Retail Dive

NOVEMBER 5, 2024

Waldo, of “Where’s Waldo?” fame, travels the world but only feels seen upon returning home and receiving a thoughtful gift in the platform’s campaign.

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Returns 127

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Accounting

LS Retail

NOVEMBER 11, 2024

©iStock/Cunaplus_M.Faba What's affecting me, my clients, my colleagues and other global small business owners: In respect and recognition of the contributions our veterans and their families, caregivers, and survivors have made to the cause of peace and freedom around the world, the Congress has provided (5 U.S.C. 6103(a)) that November 11 of each year shall be set aside as a legal public holiday to honor our Nation's veterans.

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Retail TouchPoints

NOVEMBER 11, 2024

Thematic retail stores and exclusive IP-focused product collections are hot in retail right now: Chinese lifestyle retailer Miniso has unveiled a series of themed character flagships around the world, while Camp has been known for its exclusive brand collaborations and entertainment-driven activations for Trolls , Frozen and more. Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire f

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Accessories Fashion Apparel Consumer 288

Inside Retail

NOVEMBER 10, 2024

Born in Sydney, designed in Auckland and made in New Zealand, luxury home fragrance brand Ecoya has arrived at Martin Place, the heart of the new Metro retail precinct in Sydney. After closing its first direct-to-consumer (DTC) store in Australia in the Sydney suburb of Woollahra, the brand initially planned to open a boutique in Bondi Beach. However, when the opportunity presented, it made sense to pivot to Martin Place.

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Boutique Department Stores Consumer Wholesale 278

Retail Wire

NOVEMBER 14, 2024

The bad news keeps coming for Tesla's high-profile Cybertruck, with the manufacturer issuing a recall of 2,431 vehicles due to a potentially faulty drive inverter.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Gazette

NOVEMBER 13, 2024

Homebase plunged into administration today, appointing Teneo, which immediately sold the DIY retailer’s brand, IP and up to 70 UK stores to The Range and Wilko owner CDS Superstores. But where did it go wrong for Homebase, and what will happen next? Retail Gazette explores. Homebase’s fall from grace Homebase’s demise was kickstarted by what GlobalData senior data analyst Matt Walton terms, the “disastrous ownership” by Australian conglomerate Wesfarmers.

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Home Furnishings Marketing Returns Consumer 126

Retail Dive

NOVEMBER 7, 2024

“I don’t believe the consumer’s mad at us, we just have to give them a reason to want to engage with us again,” CEO Kevin Plank said on a call with analysts.

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Marketing Consumer ATS 120

365 Retail

NOVEMBER 7, 2024

The Trafford Centre , one of the UK’s premier retail and leisure destinations, has recently welcomed renowned jewellery brand Tiffany & Co. with a new concession in the Selfridges Accessories Hall. The store features Tiffany & Co.’s latest design concept, inspired by its Fifth Avenue flagship redesigned by Peter Marino, offering visitors a luxurious shopping experience.

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Accessories Shopping Management Planning 109

Retail TouchPoints

NOVEMBER 7, 2024

Supermarket chain Hy-Vee has optimized its distribution and transportation network with the help of three solutions from Manhattan Associates : the solution providers’ Warehouse Management System (WMS), Transportation Management System (TMS) and Demand Forecasting and Inventory Optimization (DFIO) module. Employee-owned Hy-Vee, which operates more than 570 stores across nine Midwestern states, now runs its inbound and outbound transportation on the Manhattan TMS, helping ensure maximum cube

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Supermarket Management ATS Fulfillment 295

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Inside Retail

NOVEMBER 7, 2024

Maternity brand Bumpsuit will launch its first physical location – a six-month extended pop-up store – on November 15. The store, located at Austin’s Domain Northside, is designed by Will Fox of Fox & Fox and will feature collections such as intimates and shapewear, loungewear, healing compression wear for recovery, occasion wear for events and baby showers.

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Location ATS 282

Retail Wire

NOVEMBER 11, 2024

How is the restaurant business changing as chains such as Red Lobster, TGI Fridays, and Denny's close?

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Location 279

Retail Gazette

NOVEMBER 13, 2024

The Range and Wilko owner, CDS Superstores, has acquired the Homebase brand name, intellectual property, and up to 70 UK stores. The brand will continue to trade online, and the acquired stores will continue to trade as Homebase over the coming months but will re-open as The Range stores. “These stores will include everything you’d expect from The Range, combined with much broader choice across garden, showroom and DIY categories – retaining the best of the Homebase expertise and her

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Planning ATS 124

Retail Dive

NOVEMBER 6, 2024

More than half of consumers report seeing more merchandise locked up in stores in the past year, according to a recent survey from Numerator.

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Consumer 131

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365 Retail

NOVEMBER 6, 2024

Henderson Park , the international private equity real estate firm, and Eurofund Group , the pan-European investment and development company, have announced the addition of H beauty to Silverburn in Glasgow. The Harrods-owned beauty brand will occupy 22,500 sq ft of the former Debenhams unit, marking the flagship store’s sixth location and expanding Silverburn’s beauty and lifestyle offering.

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Location Shopping Beauty and Health Planning 109

Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

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Payment Services Customer Retention Accounting Checkout 298

Inside Retail

NOVEMBER 13, 2024

Danish variety store chain Flying Tiger Copenhagen is coming to Australia, opening its first two stores in the country at Stockland Shopping Centres in Wetherill Park and Shellharbour on December 7. The company partnered with Bernardi Group to launch in Australia. Its product offerings include home decor, kitchenware, stationery and toys. “We are honoured to be given the opportunity to launch Flying Tiger Copenhagen to the Australian market as we feel there is a real appetite for the brand

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Planning Shopping Marketing ATS 264

Retail Wire

NOVEMBER 9, 2024

Delta Air Lines is no longer flying the Boeing 767 between the two cities, opting for an Airbus widebody instead.

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ATS

Retail Gazette

NOVEMBER 12, 2024

M&S has surpassed Waitrose as the preferred grocer for Middle England for the first time, at a key period ahead of the busy Christmas season. It marks the first time that M&S has ever overtaken the premium grocer outside the festive period, when figures are skewed by higher spending on food-to-order for the party season. Unpublished market data seen by The Telegraph has revealed that M&S outpaced Waitrose in sales over the past month, with stronger growth than any other supermarket.

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Grocer Supermarket Marketing ATS 122

Retail Dive

NOVEMBER 4, 2024

Franchise Group, which also runs Pet Supplies Plus and Buddy’s Home Furnishings, will shut down American Freight starting this week.

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Home Furnishings 135

A1 Retail

NOVEMBER 14, 2024

Full service digital signage solutions provider ZetaDisplay has won a new global contract with premium jewellery and watch brand THOMAS SABO. The exclusive framework agreement includes deployment and services for flagship stores, standalone boutiques, concessions and pop-ups around the world. The digital signage rollout includes 70 flagship stores worldwide, each with their own unique design and store layout requirements, along with a further 20 installations planned for 2025.

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Boutique Store Layout Customer Experience Planning 103

Retail TouchPoints

NOVEMBER 4, 2024

For more than two years the fate of TikTok in the U.S. has hung in the balance. But even now, with the platform’s existence more precarious than ever, it continues to expand its user base, cultural influence and status as a marketing and commerce powerhouse. If the current ban on the platform is upheld, it will be blocked in the U.S. on Jan. 19, 2025 unless it is sold to a U.S.

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Advertising Marketing Promotions Consumer 298

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Customer Experience