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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency. Ideally, these apps also should contribute to a better in-store shopper experience. in an interview with Retail TouchPoints.

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Organized Retail Crime is on the Rise, but AI Can Stop This Troublesome Trend

Retail TouchPoints

What’s more, these scenarios are also becoming more blatant in recent months as fraudsters have raided and ransacked department stores. The same retail security survey from NRF found that most retailers experience a shrinkage rate of around 1.4%, which is most often attributed to shoplifting, employee theft and ORC.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings. A pallet of goods can be tracked from departure at the manufacturing site through transit to the store. Delivery and stocking experiences: 5G can support massive IoT connectivity, which can be used to improve product tracking capabilities.

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The Rise of Micro Markets in Airports

Retail TouchPoints

While airports are “public spaces” and micro markets have traditionally been in “closed environments,” the risk of shrinkage outweighs the cost of employee overhead, and since people have already been through security this provides a perception of oversight.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves. They simply scan the item or put it in their cart on their phone, pay and walk out with item in tow.

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The Future of Retail: How Top Brands Choose In-Store Tech

RETAIL MANAGEMENT SOFTWARE

Many retailers see a 4x return on their initial investment within a few months, thanks to broad applications spanning store operations, supply chain, e-commerce, and vendor relationships. AI can save up to 30 weekly labor hours per store, improving associate satisfaction and retention while reducing shrinkage.

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Inventory management for efficiency and experience

I Vend

They help retailers ensure they have the right goods in the right place at the right time, improving store performance and enhancing customer experience. Reduce spoilage and shrinkage – carrying excess stock of perishable or seasonal items risks those goods becoming unsaleable (except, perhaps at a large discount).