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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. To seize this massive opportunity, retailers must ensure smooth, scalable shopping experiences, and automation is the way forward. The key to thriving?

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Tariffs, Trade and Turmoil: Strategies for a Resilient Supply Chain

Retail TouchPoints

Build a Resilient High-Performing Supply Chain Intelligent supply chain management systems empower organizations to proactively mitigate risks, optimize resources and drive efficiency through methodologies and technology. Companies that fail to think proactively risk being left behind.

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In 2025, Changing Consumer Demand will Reshape the Supply Chain

Retail TouchPoints

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

Consumer 279
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JD.com launches Ochama Robotic Shop

Retail Focus

JD.com has opened two robotic shops by the new brand name “ ochama ” in the Netherlands, with more locations to follow soon. The new model of shops introduces an unprecedented shopping format merging online ordering and pick-up shop in which robots prepare the parcels, and home delivery service.

Shopping 189
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Supply Chain Digitalization Challenges that Every Retailer Faces and how to Mitigate Them

Retail TouchPoints

The cost and time of integrating supply chain management platforms with other IT systems are often very high. Moreover, multi-tiered supply chains across the globe involve multiple stakeholders using different systems, legacy solutions and even paper-based documentation, which creates more barriers.

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Giant Eagle to Enhance Category Management at Nearly 500 Stores

Retail TouchPoints

Designed to drive greater efficiency and ensure products align optimally with the needs of each store’s customers, the new system will enable more effective collaboration among store managers, supply chain managers and merchandising leaders.

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The Secret to Solving Retail’s $743 Billion Returns Problem: Intelligent Customer Support

Retail TouchPoints

Personalized guidance and recommendations can significantly enhance the shopping experience. AI sentiment analysis enhances this experience further by summarizing common praises and concerns from reviews, making it easier for customers to make informed choices and enjoy a more engaging shopping journey.

Returns 162