Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Retail TouchPoints

DECEMBER 18, 2024

With this integration, were transforming our stores into fast and efficient spaces, said Brian Johnson, COO of The Fresh Market in a statement. This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members.

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

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Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To

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Inside Retail

NOVEMBER 5, 2024

In an industry where customer service and emotional engagement is more critical than ever before, this collaboration between human workers and machines is key to maintaining a productive and enjoyable shopping environment, for both staff and customers.

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Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. It provides a detailed view of the customers shopping process, helping retailers understand how customers interact with their brand at every stage.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

SEPTEMBER 12, 2023

Sales in these specific categories not only exceeded our expectations at launch, but also brought in new customers to shop with us.” Beyond providing shelf space at stores, Uncontained products will appear across all of The Container Store’s owned digital channels, including brand ambassador and influencer programs.

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Visual Merchandising Location Shopping Planning 263

Retail TouchPoints

MARCH 14, 2025

Following the successful debut of its initial large-format store in the Chicago suburb of Wilmette, Ill. in May 2024 , Wayfair will open its second large-format store next year in Atlanta. will expedite deliveries.

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Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The post Sustainable shopping: what options are available to retailers?

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Shopping Visual Merchandising Returns Supermarket 162

Retail TouchPoints

JULY 7, 2021

His responsibilities grew to encompass Home, Kids and Visual Merchandising before he took the CMO role in 2018. I’m proud of our team’s ability to stay focused on what really matters to our customers — having the best products and making their shopping experience safe and seamless.

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Independent Retailer

NOVEMBER 15, 2024

In practice, such investments are more profitable than maintaining outdated systems.Processes automation will help you place orders faster and control inventory better, improve overall operational efficiency and reduce costs. FAQ What does a retail manager do? They also include staff, process and presentation.

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Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

365 Retail

APRIL 1, 2025

The Visual Merchandising and Display Show is the biggest event in the calendar for visual merchandising, retail design, and display. Creating an environment that captures attention and enhances the shopping experience is more vital than ever, and this is the place to find the answers.

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Retail TouchPoints

JULY 17, 2023

We know there’s a lot of our consumers that don’t shop online and that aren’t on Facebook, Instagram or TikTok that would love our shirts and love to experience the brand, experience the colors and see the difference.” but the jump from digital commerce to brick-and-mortar operations is a daunting one.,

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Location Visual Merchandising Store Operations Wholesale 237

Retail TouchPoints

AUGUST 23, 2023

With more people returning to in-store shopping as the pandemic has eased, brands are leaning into the phygital trend by designing physical stores that reflect popular elements of the online experience. Likewise, physical clothing stores for online powerhouse Amazon re-create the convenience of digital shopping.

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Visual Merchandising Drop-Shipping Consumer Shopping 243

Retail TouchPoints

FEBRUARY 14, 2025

The retailer is spotlighting the new brands online and with special displays in-store. We know consumers love shopping beauty at Target because its Tarzhay at its best: the combination of amazing products and prices you cant find anywhere else, said Amanda Nusz, SVP of Essentials and Beauty at Target in a statement.

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Retail TouchPoints

MARCH 13, 2025

In addition to wider aisles and improved store navigation, the design template includes experiential elements such as scent bars in select stores where shoppers can test candles, Wallflowers home fragrance refills and fragrance mists.

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Retail TouchPoints

FEBRUARY 9, 2022

Many luxury brands communicate their heritage and the promise of an elevated shopping experience via store design: traditional colors, subtle lighting and deep carpets that create a high-end hush. It can be a unique, engaging shopping experience that they can’t do in their main stores.

Visual Merchandising 264

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Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.”

Customer Experience 334

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Retail TouchPoints

APRIL 9, 2025

These insights allow the team to understand where our customers are and where our customers are shopping, Dres said. And because the brand initially opened its first U.S. distribution center back in 2018, it has a lot of data to work with.

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Retail TouchPoints

AUGUST 6, 2020

Artificial intelligence (AI) and augmented reality (AR) can give retailers the tools they need to transform physical stores into intelligent digital environments that provide employees and shoppers access to mobile applications that will enhance the in-store experience. AR Merchandising. Employee Training And Tutorials.

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Retail TouchPoints

MAY 29, 2024

As retailers diversify their real estate portfolios to adapt to changing consumer demands, managing in-store brand experiences across various formats becomes increasingly challenging. Streamlined shopping experience. In a world inundated with choices and distractions, consumers crave simplicity in their shopping experience.

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Retail TouchPoints

JANUARY 27, 2023

For the renovation, the retailer’s internal store planning and design team collaborated with Highland Associates to showcase the curated men’s fashions and create an easily navigable setting. The retailer also offers exclusive virtual shopping experiences with men’s designers and industry experts on its digital events platform, Saks Live.

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Retail TouchPoints

APRIL 24, 2024

It’s been designed with a streamlined approach to store layout to offer an intuitive shopping journey that encourages discovery and easy navigation. The new location features a bold storefront, expanded footwear and accessory selections and an emphasis on sustainability and dynamic digital fixtures.

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Retail TouchPoints

AUGUST 29, 2024

“The Halloween fandom continues to grow, and our incredible team works year-round to create an unparalleled and unique in-store experience that will engage customers all season long,” said Steven Silverstein, CEO of Spirit Halloween in a statement. The retailer plans to hire thousands of associates as stores open on a rolling basis.

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Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

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Retail TouchPoints

OCTOBER 16, 2024

This is particularly advantageous for retailers like clothing stores, eyewear shops and makeup brands, where it’s key to enhance how customers see themselves. With dynamic lighting systems that allow for dimming and a range of color temperatures, retailers can use these effects to enhance the shopping experience and boost sales.

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Retail TouchPoints

SEPTEMBER 13, 2024

Miniso initially entered the Indonesia market in 2017 and has grown its presence to more than 300 stores across the country. Miniso Brings Beloved Sanrio Store Concept to Australia The brand’s most recent venture brings one of Miniso’s IP collection concept shops down under. 7, 2024 — the first store of its kind in the country.

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Location Shopping Marketing Visual Merchandising 262

Retail TouchPoints

NOVEMBER 7, 2023

WHP’s global strategy for Express includes a full omnichannel launch beginning in 2024, with the opening of flagship stores and ecommerce channels featuring men’s and women’s apparel plus categories including footwear, intimates and accessories. The company also plans for shop-in-shop experiences in Mexico and Indonesia.

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Accessories Apparel Brand Management Planning 264

Retail TouchPoints

MARCH 9, 2022

Retailers need to expand beyond the generic retail spaces of the past in order to maximize for shop-ability, safety and profitability. Focus on Shop-Ability. We have all seen beautiful and edgy store designs, but how did their performance last over the long term? Creating a Compelling Gathering Space. and internationally.

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Retail TouchPoints

OCTOBER 9, 2024

An official opening date has not been confirmed. The Penn District is a revitalized destination for shopping, dining and entertainment in the heart of NYC. The international apparel retailer has signed a lease for a new storefront in Penn District that will have 54,000 square feet of retail selling space.

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Retail TouchPoints

SEPTEMBER 19, 2024

From rental increases to environmental concerns, this is evident in the hundreds of vacant shops across the country. Entertaining Customers A visit to a Glossier store is an experience. And make no mistake, it’s never been tougher to run a successful physical retail business.

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Retail TouchPoints

MARCH 20, 2024

While ecommerce gave consumers speed and convenience, consumers realized that it simply could not replicate the ceremony that can be created in stores — and this is one area where luxury brands really shine, according to Plenert. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said.

Specialty Retailers 278

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Retail TouchPoints

APRIL 7, 2022

RTP: How have these pandemic-accelerated trends affected the growth of online grocery shopping? Connors: The convenience of online grocery shopping has been one of the big things attracting shoppers, but convenience means different things to different people. One is that it saves people time.

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Retail TouchPoints

APRIL 19, 2022

Located near the Mall of the Emirates’ valet parking entrance, Ramadaniyat combines modern and traditional arts along with daily entertainment and compelling shopping experiences, with various food and beverage options available after Iftar, the traditional breaking of the daily fast.

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Retail TouchPoints

FEBRUARY 16, 2024

Customers told us they missed “their” store — they’re very territorial about the team they shop with and the store. In fact, many of J.Jill’s store associates (approximately 30% ) began as customers themselves. They said they missed engaging with friends and other members of the J.Jill community.

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Retail TouchPoints

MAY 31, 2023

Others might have just stopped in out of happenstance, doing a little window shopping for the day. According to a Retail TouchPoints survey , the industry has been exploring ways to reconfigure the physical retail space and implement digital elements into the overall shopping experience. Digital signage makes this possible.

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Advertising Customer Experience Point of Sale Marketing 278