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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Address Quality Drives Global Ecommerce Success For online retailers that cater to international markets, address data quality becomes even more complex and critical.

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The consumer preferences driving the next generation of e-commerce

Inside Retail

Retailers who understand the specific needs of each generation can tailor their marketing, product offerings and pricing strategies to match those preferences. From Gen Z to Alpha While Generation Z and millennials have been lucrative target markets for many retailers, the next big opportunity lies in the younger generation, Generation Alpha.

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How Bubble cracked the Australian market, by mirroring its US and UK strategy

Inside Retail

Five months before launching in Australia, the business focused on gaining a deep understanding of Australian consumers and the trends, desires and purchasing habits of its tween to late-teen target market. We knew there was a huge demand in the market and we needed to make the products accessible to our community in the right way.”

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Finding a Balance Between Free Shipping and Discounts

Wiser

Experienced retailers understand that shoppers have grown used to free shipping and discounts, but offering both at the same time depletes margins and brand value. Free Shipping and Discounts During the Holidays . What they initially found shows us why the choice between free shipping and discounts is often so difficult.

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You’ll Like Us When We’re Green: How Retailers Demonstrate Sustainability Through Track and Trace

Retail TouchPoints

However, advances powering track-and-trace, such as 5G and RFID labels affixed to shipping crates, can help stores proactively promote sustainable items as well. Sensors can attach to shipping materials, allowing CPG brands and retailers to track assets throughout the supply chain. If, for instance, we can pinpoint the source of an e.

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Future of Services: Micro-Factory and Retail in One

Retail TouchPoints

In this case, any target marketing would have to be assessed early on from a high-level addressable market to optimize one’s costs for a healthy ROI. In an on-demand personalized world, the TTR (Time-To-Resolution) for what needs to be sold is too long and too costly considering material sourcing, packaging and shipping.

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The Convergence of AI and Composable Architecture in Ecommerce

Retail TouchPoints

Similarly, when customers inquire about the status of their orders, the chatbot relies on the order management system (OMS) for inventory and shipping information, as well as a customer management system or CRM for address verification. Or what if a customer comes to your chatbot looking for personalized product recommendations?