Retail TouchPoints

JULY 21, 2022

PFS’ RetailConnect aims to enable retailers to fulfill ecommerce orders from brick-and-mortar stores efficiently and without disrupting ongoing store operations. RetailConnect combines an order management platform with lightweight hardware to help increase speed and accuracy.

Fulfillment 275

Fulfillment Shipping Store Operations Fashion 275

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

NOVEMBER 29, 2022

CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process.

Fulfillment 302

Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

FEBRUARY 17, 2025

The pressures on retailers to seamlessly fulfill orders across physical stores, online platforms and mobile apps continue to intensify.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

APRIL 17, 2025

Reducing Multiple Deliveries from Multiple Stores The new mapping technology also means that customers can have orders fulfilled from multiple Walmart stores located in their service area.

Fulfillment 147

Fulfillment Shipping Location Planning 147

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. Creating Joy Amid Uncertainty.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. This is both more complex and more top-of-mind due to ESG [environmental, social and governance]; no one likes to ship air.”

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail Focus

APRIL 17, 2025

That delay can snowball, pushing other shipments behind schedule, increasing labour costs, or even forcing the retailer to cover emergency shipping fees. And depending on what was being shipped, there can be major financial losses. Stores operate leaner. Goods may be delayed, damaged, or destroyed.

Shipping 130

Shipping Planning Supermarket Store Operations 130

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes.

Fulfillment 279

Fulfillment Shipping Location Planning 279

Retail TouchPoints

MARCH 17, 2025

Retailers are well aware that having too much inventory in the wrong store, or not enough in the right one, affects not just sell-through but labor costs and store operations. These mismatches also create the need for either markdowns or additional shipping costs to get the products to where they are more likely to be sold.

Markdowns 216

Markdowns Inventory Management Marketing Consumer 216

Retail TouchPoints

JULY 10, 2024

Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

Fulfillment 270

Fulfillment Shipping Location Planning 270

Retail TouchPoints

OCTOBER 3, 2023

It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 264

Shipping Wholesale Fulfillment Consumer 264

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market purchased Imperfect Foods in September 2022.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. And then when they finally get it, they want to ship it back to you…for free! They want to know where it is in the fulfillment process.

Shipping 264

Shipping Fulfillment Customer Experience Management 264

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

RETAIL MANAGEMENT SOFTWARE

MARCH 20, 2025

If you’re a retail business owner managing multiple retail stores, keeping your eye on the prize might be challenging. Understanding how your shops perform in terms of inventory and ROI is essential to the success of any multi-store operation. Even if one of your stores has low stocks, you may borrow from the others.

Management 101

Management Payment Services Inventory Management Store Operations 101

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

Payment Services 278

Payment Services Apparel Shipping Accessories 278

Retail TouchPoints

JULY 6, 2020

FedEx Office , the printing, packing and shipping services subsidiary of FedEx, is partnering with online design company Canva to create a digital design-to-print marketplace. More than 2,000 FedEx Office stores will now feature Canva’s image library and templates, which can be used to help retailers quickly design and print materials.

Shipping 331

Shipping Planning Marketing Store Operations 331

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

Drop-Shipping 304

Drop-Shipping Jewelry Shipping Inventory Management 304

Retail TouchPoints

DECEMBER 5, 2022

Party City has been faced with both challenges that are affecting retail in general — such as inflation and higher shipping costs — and those that are unique to its business, such as a helium shortage. The retailer had about $121.5 billion in debt.

Inventory Management 326

Inventory Management Shipping Management Marketing 326

Retail TouchPoints

DECEMBER 22, 2020

Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app. Associates there will scan the QR code, print a return label and ship the product back to Walmart.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

OCTOBER 21, 2020

The rollout coincided with the launch of new associate-empowering tools that gave workers access to the entire stock of Walmart.com, and provided shoppers with the option of taking an item home with them or having it shipped.

ATS 274

ATS Shipping Shopping Store Operations 274

Retail TouchPoints

JUNE 16, 2020

Instead of handing returned items to store associates for processing, shoppers now bag items themselves, depositing the sealed bags into Happy Returns reusable totes for aggregated shipping.

Returns 179

Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

APRIL 21, 2023

per year, features this spend-and-earn benefit but also adds a 10% discount in-store and online, free standard shipping, drink upgrades in B&N Cafes and a new canvas tote each year, among other perks. “It Premium Membership, which costs $39.99

Shipping 290

Shipping Location Planning Store Operations 290

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JUNE 29, 2022

All Hugo Boss stores will be equipped with the Nedap iD Cloud store app, designed to provide fast and regular stock counts, efficient replenishment and smart refill suggestions. Knowing what items are in-stock at its stores in real time will help improve the efficiency of ship-from-store and BOPIS operations at Hugo Boss.

Point of Sale 260

Point of Sale Apparel Shipping Returns 260

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That’s three different passwords and user accounts in each store across the fleet.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. A combination of store design and strong customer service helps Victoria’s Secret achieve these impressive numbers. Click-and-collect, a.k.a.

Fulfillment 242

Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

SEPTEMBER 29, 2023

WHP Global will roll out flagship-style Toys ‘R’ Us stores throughout the U.S. The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Retail Group.

Planning 299

Planning Specialty Retailers Shipping Returns 299

Retail TouchPoints

AUGUST 20, 2021

The launch comes just a few months after Best Buy rolled out its own membership program , which combines its Geek Squad tech support services with free shipping. Walmart isn’t the first retailer to try to take a bite out of Best Buy’s services apple.

Shipping 279

Shipping Consumer Store Operations Customer Experience 279

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

OCTOBER 16, 2023

The news comes just a few weeks after Netflix announced that after 25 years it had shipped its last physical DVD. The retailer will continue to sell DVDs and Blu-Ray discs through the 2023 holiday season. That leaves mega-retailers Walmart, Amazon and Target as the last major retailers still offering these products.

Drop-Shipping 264

Drop-Shipping Shipping Consumer Marketing 264

Retail TouchPoints

JUNE 7, 2024

The right transportation technology vendor can route local pickups from multiple vendors going to the same customer, batch them at a cross-dock, and once they fill up a full truckload, ship them directly to the customer’s facility/store with no additional steps. This can be the entire shipment, a pallet or a parcel.

Inventory Turnover 274

Inventory Turnover Shipping Store Layout Management 274