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How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

Retail TouchPoints

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. These customers receive an alert that they can either get the shoes shipped to them or pick them up in a brick-and-mortar store. The apps store mode also has become a great save-the-sale tactic, said Walker.

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Kohl’s Expands Marketplace to New Categories Following Successful Pilot

Retail TouchPoints

The user experience is seamless within Kohls.com, with marketplace products identified by a badge on the product listing, and items are shipped directly from Kohl’s Marketplace Certified Partners. Kohl’s Marketplace items also are eligible for in-store returns at any Kohl’s location.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Prior to the current environment, cancellations were much less common.

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Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

Retail TouchPoints

All eBay Refurbished products also are backed by a one- or two-year Allstate warranty and include free shipping, eBay’s money-back guarantee and free 30-day returns. Inventory is sourced directly from the brands or top-rated sellers and it goes through a thorough vetting process before being offered for sale.

Returns 323
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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management.

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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. A great example is DICK’S Sporting Goods’ House of Sport concept , which includes running tracks, climbing walls, batting cages and more.

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5 Must-Know Predictions for Holiday 2022

Retail TouchPoints

By contrast, only 2% of consumers say they feel the biggest impact in toys, sporting goods and games. That’s good news for holiday toy makers. But so far, consumers are focused on the price changes in categories like groceries (88%) and gas (69%). One of the key areas to watch this holiday season is consumer behavior.

Consumer 289