Retail TouchPoints

JUNE 21, 2024

There’s no shortage of companies trying to crack the code of social commerce in the U.S. from the biggest social media platforms to small start-ups. Video commerce is the delivery of content. It ties together the best of affiliate, the best of influencer and the best of digital into social commerce.

Social Commerce 147

Social Commerce Merchant Services Shopping Fashion 147

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail Focus

MARCH 7, 2025

Social Commerce: Shopping via Social Media Social media platforms like Instagram, Facebook, and TikTok are no longer just for socializing; they have become major drivers of online shopping through social commerce. Pros and Cons of Social Commerce: Pros : Direct access to a large, engaged audience.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

NOVEMBER 12, 2024

These include the ability for retailers to showcase promotions like free shipping, sitewide sales and buy one, get one offers , as well as the Deal ad module, whichmakes ads with special offers more visible to users via a carousel format.

Shopping 264

Shopping Advertising Shipping Promotions 264

Inside Retail

APRIL 26, 2024

Social commerce Social media platforms are becoming ecommerce marketplaces. TikTok, Facebook, Instagram and Pinterest are starting to integrate native social commerce features, allowing users to hit ‘Shop Now’ on their favourite product-based posts and check out on the app. You will be with Dropshipzone.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

DECEMBER 27, 2024

Minimal-touch shopping and buying processes and flexible shipping options will keep your Gen Z customers coming back. Use Social Media for Discovery, Not Purchase Roughly 90% of Gen Z uses social platforms , making it impossible for retailers to ignore.

Returns 278

Returns Promotions Shopping Shipping 278

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company.

Social Commerce 278

Social Commerce Inventory Management Boutique Shipping 278

Retail TouchPoints

JULY 22, 2022

Prediction #1: Content will Become Central to Commerce. To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Verdict: Spot on.

Social Commerce 306

Social Commerce Inventory Management Fulfillment Shipping 306

Retail TouchPoints

DECEMBER 13, 2022

Best Buy is offering in-store pickup for livestream shopping orders through a partnership with social-commerce platform TalkShopLive. As holiday shopping often leads to shipping delays, in-store pickup allows customers to have a personal and interactive live shopping experience without any worries on delivery times.”.

Shopping 222

Shopping Social Commerce Shipping Promotions 222

Retail TouchPoints

APRIL 18, 2023

Mission and values are a critical piece, as are loyalty programs, easy shipping and returns and quality products. Merchants with these badges have met a wide range of criteria, including high-quality websites, positive user ratings, fast shipping and good return policies. Oct 6-10, 2022.

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

APRIL 4, 2022

In this area, we expect to see more growth in marketplaces, the use of dark stores to help solve last-mile challenges and expansion of drop shipping capabilities to help get customers the products they want. Companies no longer need a TV station or a cable channel and big-name celebrities to engage in live commerce.

Checkout 328

Checkout Drop-Shipping Customer Experience Shipping 328

Retail TouchPoints

FEBRUARY 23, 2021

With the growth of buy online, pick up in-store and expedited shipping options, consumers experienced firsthand the ease of digital shopping versus going to the store to make a purchase. This, coupled with the rise of social commerce, has indicated major potential for retailers to adopt social advertising into their marketing mix.

Advertising 297

Advertising Social Commerce Consumer Marketing 297

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 282

Shipping Clienteling Returns Shopping 282

Retail TouchPoints

JANUARY 21, 2022

.”; Growth opportunities , including guidance on selling luxury goods in China from Christina Fontana, Director of Strategic Partnerships at Alibaba Group , who stressed the importance of social commerce, particularly livestreaming. Leadership Lessons.

Returns 289

Returns Social Commerce Consumer Shipping 289

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

AUGUST 18, 2023

Just like its Amazon counterpart, Fulfilled by Amazon or FBA, FBT will offer UK merchants picking, packing and shipping services for products sold on TikTok. Merchants aren’t required to store all of their SKUs at the warehouse or use FBT for all of their products; they can select which items they want to store and ship through FBT.

Merchant Services 241

Merchant Services Fulfillment Shipping Shopping 241

Retail TouchPoints

NOVEMBER 10, 2020

Adding to the overall shipping volume will be those consumers who would normally have purchased a gift in-store and brought it to the recipient themselves. With travel restricted by COVID-19, these shoppers are highly likely to choose shipping directly to the gift recipient.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JANUARY 10, 2023

Savvy brands are starting to use short-video formats and livestreaming to social-sell their products. With more and more consumers turning to social media for their shopping needs, it is likely that social commerce will play a crucial role in the ecommerce market for years to come.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

NOVEMBER 23, 2021

“People are ready to spend — brands are incorporating social commerce into their holiday sales strategies to meet their customers where they already are,” said Kate Gronso, Product Marketing Lead, Facebook Shopping in an interview with Retail TouchPoints.

Social Commerce 305

Social Commerce Shopping Consumer Accessories 305

Retail TouchPoints

APRIL 25, 2022

Return options available at any time of the day or night, such as through locker services, are more eco-friendly than forcing shoppers to return to a store location or use additional packaging for shipping. “24/7 24/7 returns options were also popular during Christmas,” said Taylor. We even saw returns processed at 4 a.m.

Returns 289

Returns Shopping Promotions Social Commerce 289

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping. But how can you stand out in a world of limited customer attention?

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

SEPTEMBER 12, 2023

Additional apps and services: Creators and sellers can choose from a variety of apps to drive seamless ecommerce operations, including Zendesk, Gorgias and 1440 for customer service ; Printful, Printify and NovaTomato for print-on-demand merchandise; Yotpo for reviews; and shipping services from WeeBee, Flowspace and Easyship.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

DECEMBER 2, 2021

Unlike other social sites, where users typically log in without a particular aim and scroll through a feed, Pinners generally visit the platform with a specific purpose in mind. These two traits make the platform a prime forum for social commerce, and Pinterest knows it. “

Shopping 272

Shopping Merchant Services Social Commerce Checkout 272

Retail TouchPoints

NOVEMBER 12, 2021

Oftentimes I don’t think consumers realize they can get something faster by just swinging by a local store than getting it shipped to them. RTP: Where do you see social commerce fitting into the mix for local retailers in the coming years?

Merchant Services 264

Merchant Services Shipping Fulfillment Social Commerce 264

Inside Retail

MAY 1, 2022

In fact, 60 per cent of 18-25-year-olds have discovered and purchased products on social media sites. To stand out, features like shoppable media and social commerce make the path to purchase easier, no matter where a consumer discovers a product. Consideration phase. Delivery phase.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

JULY 11, 2023

Orders made through WeChat are eligible for free shipping, and some users will have the option to pay for three -hour delivery. Shoppers browsing through WeChat will have access to the full line of Apple products, including the iPhone 14, as well as some Apple services like the retailer’s trade-in program.

Shipping 213

Shipping Location Marketing Social Commerce 213

Inside Retail

SEPTEMBER 7, 2023

While the manufacturers provide the product details and the products themselves, Temu handles everything else – from customs processing to international shipping. Social commerce harnesses a sense of “friendship” conveyed by influencers, making the online shopping experience more engaging and product recommendations more convincing.

Advertising 130

Advertising Promotions Social Commerce Shipping 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

In 2023, retailers will invest in back and front offices related to the supply chain, inventory management, distribution, tracking/tracing, and delivery/shipping. Social Media Sentiment Monitoring Social media sentiment monitoring involves collecting and analyzing information about how people talk about a retailer or brand on social media.

Retail Trends 111

Retail Trends Social Commerce Shipping Consumer 111

Retail TouchPoints

AUGUST 24, 2023

Educational Insights also were early adopters of other social commerce offerings on platforms like Facebook and Instagram, but Parkhurst said no previous platforms they tried even came close to performing like TikTok Shop has. The company also sees lifts in sales at Walmart, Target and other retailers during these live sessions).

Shopping 244

Shopping Merchant Services Fulfillment Social Commerce 244

Inside Retail

JULY 18, 2022

Entitled Beyond the Basics , this new report analyses four key shopper experiences to show what changes will drive sales and keep customers engaged – focusing on online checkouts, mobile commerce, social commerce and insights into product delivery.

Checkout 130

Checkout Shipping Social Commerce Consumer 130

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. Touted as an upgrade over conventional search engines, the new search tool is available on the Klarna App and on Klarna.com.

Merchant Services 290

Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

OCTOBER 6, 2022

Retailers can use doorbusters and exclusive in-store sales to drive people to stores and, most of all, inspire a last-minute surge after ecommerce shipping deadlines pass in mid-December. For example, JOANN achieved a 7X ROI by using Radar to surface a free shipping coupon for in-store app users.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Inside Retail

JUNE 1, 2022

There are numerous options for diversifying your online offerings, from direct-to-consumer (D2C) sales to third-party marketplaces to social commerce. To fulfil orders, they can either ship inventory to retailers or dropship through suppliers. Social commerce. Diversify your channel presence. Wholesale channels.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

AUGUST 31, 2022

New consumer behaviors that stemmed from the pandemic — particularly omnichannel shopping, curbside and ship-to-home ecommerce sales — are proving to be real and durable even as COVID restrictions have eased. One of the key areas to watch this holiday season is consumer behavior.

Consumer 289

Consumer Sporting Goods Checkout Shipping 289

Inside Retail

JULY 24, 2024

If you’re sending an order confirmation or shipping confirmation in a different language, the customer will be confused. “So A query on post-sales support led Li to share Revolve’s approach to localisation and the importance of operating in each market’s native language. We often forget [to do this].

Customer Experience 264

Customer Experience Checkout Marketing Shipping 264

Retail TouchPoints

DECEMBER 21, 2023

Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. Tailor checkout experiences in the same way as the rest of the ecommerce journey. They just have to put it into action at checkout.

Checkout 278

Checkout Payment Services Kiosk Advertising 278