Retail TouchPoints

FEBRUARY 25, 2025

With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. Delivery delays and returned mail are obvious problems and can result in immediate cost issues related to time, materials and postage.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

MAY 4, 2022

Purple has appointed supply chain veteran Eric Haynor as its COO, effective June 6, 2022. In his current position, Haynor was directly responsible for North American supply chain operations in addition to end-to-end supply chain for the industrial business group. “As

Supply Chain Management 277

Supply Chain Management Returns Consumer Planning 277

Inside Retail

MARCH 17, 2025

Our customer expects things quicker, the process to be more seamless, the ability to do returns, and better advice all of which has a cost associated, Millar said. For David Ibanez, operations manager of Australian apparel retailer Showpo, the main driver in supply-chain management is all about reducing costs and making it more efficient.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

MAY 2, 2022

Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment. When a consumer returns an item, that’s two legs of shipping — and the concomitant environmental impact — that essentially occurred for naught. This is particularly true for clothes.

Drop-Shipping 334

Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

SEPTEMBER 25, 2023

Thomas Goldsby But after the wild pendulum swings caused by COVID — first not enough product, then a glut of it — the state of global supply chains deserves more sustained attention. RTP: What impact do returns have on supply chain costs? We’re now battle-tested.”

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

AUGUST 18, 2020

Organizations would do well to identify secondary suppliers that can help mitigate risks in their supply chain. Companies will face a number of challenges as they look to return to normal once the worst of the current crisis has passed. The second truth, of course, is that you can never have too much toilet paper.

Supply Chain Management 264

Supply Chain Management Management Returns Fulfillment 264

Retail TouchPoints

OCTOBER 28, 2022

CRM modules can also help you manage customer complaints and returns more efficiently as well as track the success of marketing campaigns, making sure future ones achieve even greater success. A supply chain management module can help you with this as well. That is not all.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Accounting 278

Retail TouchPoints

MARCH 25, 2024

Make returns seamless: An efficient, cost-effective returns management system increases customer satisfaction (and the likelihood of repeat purchases) and reduces the financial impact of returned items, thereby improving your bottom line.

Shipping 312

Shipping Supply Chain Management Fulfillment Returns 312

M19 Retail

OCTOBER 11, 2024

Why Your Supply Chain Management System Depends on the Right Retail Inventory Management Software In today’s complex retail environment, managing a supply chain management system is no small feat.

Supply Chain Management 52

Supply Chain Management Inventory Management Management Markdowns 52

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. Step 5: Returns Analysis and Recommerce. Efficient returns management lowers transportation and labor costs.

Planning 246

Planning Drop-Shipping Supply Chain Management Returns 246

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

This centralization enables more efficient management and seamless coordination across various aspects of the business, from point-of-sale (POS) transactions to supply chain management and customer relationship management (CRM). Key Benefits of a Centralized Database for Retailers 1.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Inside Retail

SEPTEMBER 3, 2024

Supply-chain optimisation: It is reported that AI-driven supply-chain management can reduce errors by 20-50 per cent, decrease lost sales and product unavailability by up to 65 per cent, and lower warehousing costs by 5-10 per cent.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail TouchPoints

MARCH 21, 2022

5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement. 5G can Drive Consumer Engagement.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Retail TouchPoints

MARCH 30, 2023

In the past, many of these consumers have returned to national brands once the economy has recovered. Sourcing responsibly while maintaining an optimal balance between price and quality may seem daunting, but as with most challenges related to supply chain management, digitalization makes it possible.

Consumer 256

Consumer Supply Chain Management Management Returns 256

Retail TouchPoints

JULY 27, 2020

And the backlash — the desire for a return to substantive human interactions — had already begun too. Being relevant now means offering purchase protection with delivery coverage, extending return windows and facilitating curbside pickup. The yearning for in-person contact is now stronger than ever.

Retail Trends 243

Retail Trends Payment Services ATS Checkout 243

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Manhattan Expects the Store to Take Center Stage Even though fulfillment remains top-of-mind for retailers, supply chain initiatives are increasingly focused on the store as well.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

MARCH 26, 2024

In the realm of commerce, a gap exists in the market – along with a major opportunity – particularly FOR large-scale item returns, within the domain of consumer-to-business (C2B) reverse logistics. Returns aren’t great for consumers or vendors. Also, certain product categories are more complex to process when returned.

Returns 130

Returns Supply Chain Management Accessories Customer Experience 130

Retail TouchPoints

JULY 22, 2024

These scenarios necessitate agile supply chain management, incorporating cloud computing, automation, robotics, generative computing and artificial intelligence. Time to value, or return on investment (ROI), goes beyond the initial investment and measures the ongoing value derived from the technology.

Fulfillment 277

Fulfillment Management Shipping Supply Chain Management 277

Retail TouchPoints

MAY 26, 2022

Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee , revealed some of the less obvious reasons for rising prices, the virtues and limitations of “nearshoring” via domestic supply chains and the prospects for supply chain improvements during holiday 2022 and into 2023.

Promotions 290

Promotions Supply Chain Management Consumer Shipping 290

Retail TouchPoints

AUGUST 4, 2020

The result would have been a shorter shortage period that would throttle down panic buying behavior and ensure a swifter return to baseline demand in this category. The Flour Shortage: How Packaging Impacts Supply Chains. Retail will not return to the “normal” that we were all used to.

Fulfillment 226

Fulfillment Supply Chain Management Space Planning Returns 226

Retail TouchPoints

SEPTEMBER 14, 2023

“When inventory gets to the last mile, we’re still looking at a shortage of labor, which put the Teamsters in an advantageous position” during the union’s recent contract negotiations with UPS, according to Dr. Thomas Goldsby , Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Inside Retail

AUGUST 25, 2021

As we closed out 2020, all data sources pointed towards households reverting to pre-Covid behaviours and a return to a more consistent and predictable purchasing rhythm. Sporadic outbreaks aside, the supermarket industry was returning to something close to normality. Scope a project with us.

Consumer 147

Consumer Supply Chain Management Returns Supermarket 147

Retail TouchPoints

SEPTEMBER 18, 2023

Here’s a look at how Amazon is moving even further away from the domain of retailer with the debut of new services in supply chain management, shipping, banking, market research, product development, inventory management and more.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail Focus

SEPTEMBER 7, 2021

A fundamental starting point for peak-readiness is knowing that your existing supply chain management strategy is working properly. Retailers should interrogate the accuracy of stock inventory management and review levels of errors. What is driving consumer returns? How long does it take to process a returned item?

Inventory Management 147

Inventory Management Supply Chain Management Shipping Planning 147

Inside Retail

FEBRUARY 17, 2025

70 per cent of C&R leaders see AI transforming their business through customer analysis and personalisation,demand forecasting, supply-chain management, and marketing content generation. KPMG Australias December 2024 Retail Health Index suggests that healthy retail conditions are unlikely to return before mid-2025.

Payment Services 130

Payment Services Social Commerce Department Stores Consumer 130

Retail Focus

NOVEMBER 3, 2023

Optimizing Supply Chain Management Digital technologies provide: Real-time visibility in supply chain management. Management of inventory sales. It makes the supply chain management process more efficient and reduces costs. Allowing retailers to track product movement.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Management 130

Inside Retail

DECEMBER 21, 2022

To stay ahead of the game, retailers must optimise their use of supply chain management tools, leveraging them as an advantage over their competitors. For the returning consumer, retailers must create an endless aisle experience for increased customer satisfaction and the likelihood of customer retention.

Supply Chain Management 130

Supply Chain Management Customer Retention Inventory Management Customer Experience 130

Inside Retail

NOVEMBER 29, 2021

This is particularly true for retail supply-chain management. In the past, supply-chain challenges may have redirected consumers to local products. Having made such a switch, are consumers likely to return to old favourites this time? More accurate supply-chain models. Start with the data.

Supply Chain Management 130

Supply Chain Management Customer Experience Consumer Planning 130

365 Retail

JUNE 8, 2022

But with great gains come great returns. Significant revenue gets lost when mass quantities of orders are returned, leaving retailers with a ton of inventory that is then discounted, liquidated, or even thrown out. Here, we outline five fundamental approaches to building an efficient returns strategy to recoup at-risk revenue.

Returns 52

Returns Inventory Management Supply Chain Management Management 52

LS Retail

AUGUST 1, 2023

Meet Kasia Borowicz Kasia Borowicz assists clients at Plante Moran during the entire lifecycle of the foreign assignment – from assignment planning, payroll and compensation consulting, to the preparation of tax returns and tax equalizations, and through repatriation planning.

Supply Chain Management 90

Supply Chain Management Planning Accounting Returns 90

Retail TouchPoints

APRIL 19, 2021

Unsurprisingly, customers facing unexpected charges upon delivery are often refusing to accept deliveries of products, and this is causing 30% of orders to be returned , according to Statista data. Christophe Pecoraro is Managing Director, PFS Europe . Avoiding Reverse Logistics Chaos.

Fulfillment 165

Fulfillment Supply Chain Management Management Promotions 165

Wiser

DECEMBER 20, 2023

Concurrently, the potential for expedited shipping and easy returns made online shopping a more appealing choice for holiday purchases. Optimizing supply chain management, forecasting demand more accurately, and closely monitoring stock levels can help maintain high product availability, thereby preventing customer churn to competitors.

Retail Trends 147

Retail Trends Promotions Supply Chain Management Consumer 147

Inside Retail

NOVEMBER 28, 2022

Now, the company aims to create its own e-commerce supply-chain system, incorporating warehousing, transportation, delivery, returns management and, of course, analytics on user behaviour and shopping habits. More sales means more returns . Higher customer expectations .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Inside Retail

SEPTEMBER 16, 2022

Russel Creedy, group CEO, joined the business in 2001 as supply chain manager and served as GM for Pizza Hut in New Zealand. We were lucky in a way to find David already back in Australia, as Covid saw him return to Australia and his native Queensland… He brings real excitement and energy to our business.”.

Beauty and Health 130

Beauty and Health Supply Chain Management Management Returns 130

Inside Retail

JUNE 27, 2023

He created the company’s head office in Japan, and took control over the distribution network in Japan and Australia, through smart supply chain management, returned the business to profitability. I’ve been a musician all my life, and I was brought in to reinvision its business in APAC,” he said.

Supply Chain Management 130

Supply Chain Management Marketing Returns Location 130

Retail Times

OCTOBER 12, 2023

Blue Yonder, a leading supply chain solutions provider, today announced the signing of an agreement to acquire Doddle, a leading first and last mile technology business that was co- founded by Tim Robinson and Sir Lloyd Dorfman. Retail Times - Retail news, reports, analysis & comment

Supply Chain Management 49

Supply Chain Management Returns Management 49