Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

Returns 279

Returns Location Customer Experience Shopping 279

Retail TouchPoints

MARCH 20, 2025

We think there is a unique opportunity to take on some of these assets in a manner that strengthens our competitive positioning, broadens our footprint and bolsters shareholder returns for years to come.

Planning 261

Planning Location Wholesale Returns 261

Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

Returns 301

Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

Returns 278

Returns Drop-Shipping Wholesale Shipping 278

Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

Returns 263

Returns Drop-Shipping ATS Shipping 263

Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

Returns 179

Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

MAY 5, 2021

The retailer is seeking to drive foot traffic as shoppers return to stores following the pandemic and the launch coincides with a plan to hire 20,000 new associates. Circle K is launching its Sip & Save beverage subscription, a pilot program that will offer customers who pay $5.99

Returns 299

Returns Location Planning Marketing 299

Retail TouchPoints

FEBRUARY 24, 2025

In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.

Accounting 265

Accounting Returns Planning Store Operations 265

Retail TouchPoints

DECEMBER 12, 2022

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers that accept returns on behalf of the ecommerce giant. “We After it began accepting Amazon returns, Kohl’s saw a 9% increase in new customers and an 8% bump in revenue, according to Earnest Research.

Returns 205

Returns Location Consumer Shopping 205

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The new stores are being opened in partnership with Leap , a platform that helps retailers open omnichannel-enabled stores.

Returns 264

Returns Location Wholesale Apparel 264

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. By connecting online and in-store loyalty programs via point of sale touch points, retailers can delight shoppers whenever and wherever they check out.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MAY 26, 2021

Post-pandemic, Windsor is positioned in an ideal spot to capitalize on the return to normalcy and deliver accessible fashion for all the social events in our customers’ lives. The rapid increase in our store expansion plan is an exciting next chapter.”.

Fashion 279

Fashion Location Returns Fast Fashion 279

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

Returns 248

Returns Fulfillment Checkout Marketing 248

Retail TouchPoints

DECEMBER 19, 2024

Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement. Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S.

Shopping 265

Shopping Supermarket Promotions Returns 265

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022.

Returns 264

Returns Shopping Location Marketing 264

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. Sports stadiums, with their combination of limited square footage and shoppers eager to return to the game, have become optimal locations for autonomous stores.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

FEBRUARY 6, 2025

Additionally, Freedom Furniture adopted an SAP Commerce selling module thats accessible by store associates via store POS terminals, enabling customers to purchase these third-party products in stores and have them delivered directly to their home.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

FEBRUARY 20, 2025

increase in the number of pieces purchased per basket; Introduction of a buy now, pay later program with Afterpay ; Increase in products eligible for return and resale in its As-is section to 2,700 items; Use of electric delivery vehicles in 48 locations and installation of 374 EV chargers at Ikea U.S.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

NOVEMBER 1, 2024

Strategies tailored for seasonal hiring, such as promoting flexible hours, offering bonus pay, store discounts or competitive wages, attract a diverse range of candidates and encourage them to stay throughout the busy season, maximizing the return on training investments.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

NOVEMBER 4, 2022

By executing this transaction, we will intensify our focus on enhancing our operating margin and ROIC [return on invested capital], taking market share in the U.S. Additionally, Lowe’s is merging its Pro organization into the store operations division as well as integrating its merchandising and marketing functions.

Store Operations 356

Store Operations Returns Management Marketing 356

Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

Retail TouchPoints

JANUARY 21, 2022

Against daunting odds, the 2022 Na tional Retail Federation Big Show once again brought retailers and suppliers face to face IRL from Jan. 16-18 at New York City’s Javits Center. The 112 th annual show featured 190 sessions, more than 300 speakers and 700+ exhibitors.

Returns 289

Returns Social Commerce Consumer Shipping 289

Retail TouchPoints

FEBRUARY 17, 2025

Reduce Return Volumes Accuracy is essential in order fulfillment, and errors can quickly erode customer trust. Fewer picking errors mean fewer returns and replacements, leading to higher customer satisfaction and cost savings. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

JANUARY 5, 2021

Contactless Services Can Soothe the Bite of Remote Returns. High sales volumes, particularly in ecommerce, naturally lead to high return volumes, but the pandemic has added an extra wrinkle to an already tricky challenge.

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 306

Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

NOVEMBER 21, 2022

Foot Locker President and CEO Mary Dillon is “looking for ways to simplify the business to make sure we’re focused on the areas that hold the most strategic value and will generate the most return,” she said on a Nov. 18 call with investors. Comparable sales rose 0.8% year-over-year for the three months ended Oct. 29, 2022.

Planning 304

Planning Store Operations Returns Marketing 304

Retail TouchPoints

JANUARY 31, 2025

We achieved numerous milestones during the year, including having about half our stores in the Project Fusion layout and opening our 10 th and largest distribution center.

Planning 179

Planning Returns Location Marketing 179

Retail TouchPoints

AUGUST 3, 2020

According to Reuters , the Canadian convenience store operator Alimentation Couche-Tard and private-equity firm TDR Capital also were vying to buy Speedway.

Store Operations 264

Store Operations Accounting Returns 264

Inside Retail

SEPTEMBER 13, 2023

. “Our multi-channel offer is a key strength of these results as we capitalised on customers returning to stores after closures in the prior year, underpinned by our leading customer loyalty proposition in Myer One,” said John King, CEO. Operating gross profit margin declined to 36.4 ” Net profit rose 18.2

Net Profit 278

Net Profit Department Stores Returns Store Operations 278

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.

Payment Services 278

Payment Services Checkout Customer Experience Returns 278

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

Returns 278

Returns Customer Experience Location Management 278

Retail TouchPoints

SEPTEMBER 12, 2024

Trend 4: Returns Will Create Holiday Hassle… Again Returns are the proverbial thorn in retailers’ sides, especially during the holiday season. During their session, MNTN will reveal creative tips and best practices for creating campaigns that stick — and drive revenue across channels.

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. There is no ‘returning to normal’.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 298

ATS Returns Consumer Location 298