Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment. .

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Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. However, post-pandemic physical shopping is a different beast to the olden days.

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Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

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Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. What happens next, by way of return experience, most certainly impacts whether they will purchase from your business again.

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Retail Focus

MARCH 9, 2023

Peel L&P has announced that NEXT, the renowned British retailer, will be making its return to Gloucester Quays, the premier outlet and dining destination in the South West. The news of its return to Gloucester Quays follows recent announcements and developments.

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Inside Retail

NOVEMBER 12, 2024

Using AI for returns optimisation Another growing supply-chain issue for retailers is returns. Businesses are getting increased returns every year. In the US, retail returns reached US$744 billion last year, with online orders showing a higher rate of returns than in-store purchases (17.6 per cent vs 10 per cent).

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Retail TouchPoints

NOVEMBER 21, 2023

GoodwillFinds — the online ecommerce platform of the 120 -year-old nonprofit Goodwill — has teamed up with return assurance platform Seel to better “compete with other digital resale websites” by offering returns. The return assurance allows them to make a seamless, hassle-free return within seven days.

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Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

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Retail TouchPoints

SEPTEMBER 27, 2023

Dropit layers AI technology into existing fulfillment systems to empower merchants to use real-time data that powers dynamic decision-making to balance inventory, optimize sourcing and streamline returns.

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Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

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Retail TouchPoints

APRIL 27, 2023

Target is rolling out its Drive Up Returns service nationwide following a successful pilot test. Drive Up Returns lets shoppers return any item, including those purchased online, directly to a Target associate without leaving their car. That’s why we’re launching Drive Up Returns.

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Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies.

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Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Inside Retail

FEBRUARY 19, 2023

Bedding and homewares retailer Adairs has reported strong first-half sales across its two largest brands as customers resumed shopping in stores rather than online after pandemic restrictions eased. The company owns and operates the Adairs, Focus on Furniture and Mocka brands. For the 26 weeks to December 25, sales increased 34.1 per cent.

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Retail TouchPoints

MARCH 1, 2023

Athletic-inspired fashion retailer Hibbett is adding Happy Returns Return Bars to its more than 1,100 Hibbett and City Gear stores across the U.S., allowing online shoppers to quickly return items from hundreds of retailers without the need for boxes or labels. That partnership has since been expanded chainwide.

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Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

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Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Retail TouchPoints

JUNE 4, 2024

Century 21 has expanded its partnership with livestream shopping app ShopShops to bring the iconic New York City retailer to TikTok Shop. As the exclusive livestream partner of Century 21, ShopShops provides full operational services and also is an official TikTok Shop partner. “We

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Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. The brand continued to live on through shop-in-shops at Saks Fifth Avenue and launched a diffusion line at Forever 21 (also owned by Authentic) last year. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

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Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

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Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

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Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Inside Retail

NOVEMBER 9, 2021

In particular, the index showed strong rises in spending at department stores, electronic stores, hardware, family clothing, pet shops, household appliances and florists, and showed signs that many people are preparing for holiday events such as Christmas parties with an increase in spending intentions for clothing rentals and tailors.

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Retail Focus

SEPTEMBER 17, 2024

Outlet Shopping at The O 2 , which is owned and operated by AEG Europe and Crosstree Real Estate, has announced a trio of retail additions to its lineup, including returning favourite, Clarks, British footwear brand, Soletrader, and a London outlet debut for contemporary bedding brand, Bedeck.

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Inside Retail

SEPTEMBER 4, 2024

Fawkner Property has acquired Townsville’s Willows shopping centre in Queensland from Dexus Wholesale Property Fund for $212 million. Willows has gross lettable area of 44,507sqm and its major tenants include Big W, Woolworths, Coles, Aldi, Rebel, TK Maxx, JB-Hi-Fi, and Cotton On, along with 107 specialty shops.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Tokinomo

DECEMBER 12, 2023

Campaign corner Coca-Cola Christmas commercial. Coca-Cola encourages spreading winter cheer with " I Could Be Santa Claus " by Celeste in the background. From holding doors for strangers to surprising family with presents, small acts of kindness matter during the holidays.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

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Retail TouchPoints

OCTOBER 8, 2020

Staples will launch contactless returns for online purchases in more than 1,000 of its stores across the U.S. The retailer has partnered with Optoro , which will deploy its contactless Express Returns system that gives retailers access to a nationwide network of unpackaged return drop-off points. We’ve found that 97%.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. A seamless returns experience is now a baseline expectation for customers,” explains Daly. The Shopify-backed company has more than 250 employees and oversees 2 million returns per month.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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