Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

Returns 162

Returns Accounting Customer Experience Consumer 162

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Retail TouchPoints

JANUARY 2, 2025

increase in online shopping. At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% One of the biggest recipients of all that IRL shopping this year was malls. last year). 21 in 2024) increased a whopping 177.1%

Consumer 283

Consumer Returns Jewelry Promotions 283

Retail TouchPoints

OCTOBER 31, 2024

Millennial and Gen Z-focused fashion retailer Revolve Group is bringing its Revolve and FWRD brand segments to new channels this holiday season, including a pop-up shop at The Grove in Los Angeles and within the new fashion styling game Bellemint. following its debut in Canada, Australia and New Zealand.

Fashion 278

Fashion Returns Accessories Apparel 278

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. Lets return to the example of shopping for a product. Youve probably felt the frustration firsthand.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Inside Retail

NOVEMBER 12, 2024

Using AI for returns optimisation Another growing supply-chain issue for retailers is returns. Businesses are getting increased returns every year. In the US, retail returns reached US$744 billion last year, with online orders showing a higher rate of returns than in-store purchases (17.6 per cent vs 10 per cent).

Returns 130

Returns Fashion Accessories Apparel 130

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

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Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. stores, powered by Happy Returns. Now Shein will have a more permanent presence at Forever 21 via this returns partnerships. in a statement. ” .

Returns 290

Returns ATS Brand Management Customer Experience 290

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

Returns 304

Returns Customer Experience Shopping ATS 304

Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5%

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

SEPTEMBER 30, 2024

Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. Loft shop-in-shop at Hudson’s Bay in Canada. 24, Hudson’s Bay locations have exclusively hosted 30 shop-in-shops featuring an Ann Taylor collection and 60 featuring Loft.

Shopping 264

Shopping Returns Fashion Brand Management 264

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

FEBRUARY 14, 2025

. “Taskrabbits assembly service has been a game-changer for our customers, offering them convenience and reliability, two must-haves when shopping at Ikea, said Javier Quiones, CEO of IKEA U.S. Better Integration Leads to Reduction in Returns, Increase in AOV The Taskrabbit offering is available at Ikea locations in every major U.S.

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Checkout Returns Location Shopping 285

Retail Gazette

MARCH 5, 2025

Topshop has sparked fresh excitement among fans by hinting at a potential return to bricks-and-mortar retail on Londons iconic Oxford Street. The popular fashion retailer shared a video on Instagram featuring London Mayor Sadiq Khan calling for the brand to make a comeback to the famous shopping destination.

Returns 114

Returns ATS Fashion Wholesale 114

Retail TouchPoints

JANUARY 17, 2025

While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added. The spending pace was back to pre-pandemic growth and indicates a good start for the year ahead.

Home Furnishings 273

Home Furnishings Sporting Goods Accessories Consumer 273

Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment. .

Returns 278

Returns Department Stores Shopping ATS 278

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

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Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 263

Returns Merchant Services Payment Services Fashion 263

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

Returns 111

Returns Drop-Shipping Supermarket Grocer 111

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

A1 Retail

APRIL 2, 2025

With technology reshaping shopping habits, rising costs, and a slowdown in consumer spending, businesses are innovating to keep pace. Lord Richard Best, Co-Chair APPG on New Towns, commented:Our towns remain the places where we grow up, go to school, shop and play, take exercise and enjoy green spaces.

Returns 99

Returns Shopping Management Consumer 99

A1 Retail

NOVEMBER 7, 2024

Millennials and Gen Z shoppers are expected to be the highest returning demographics when it comes to sending back fashion purchases bought on Black Friday this year, according to the latest research by True Fit , the AI-driven platform that decodes size and fit for shoppers and fashion retailers. Image courtesy of Pexels.

Returns 105

Returns Fashion Accounting Consumer 105

Retail TouchPoints

JUNE 4, 2024

Century 21 has expanded its partnership with livestream shopping app ShopShops to bring the iconic New York City retailer to TikTok Shop. As the exclusive livestream partner of Century 21, ShopShops provides full operational services and also is an official TikTok Shop partner. “We

Shopping 278

Shopping Returns Fashion Accounting 278

Retail TouchPoints

OCTOBER 17, 2024

14, 2024, at The Grove Shopping Center in Shrewsbury, N.J., As with other Bloomie’s locations, the Shrewsbury store will feature an assortment of vendors and services , including styling, easy returns, pickups, alterations, gift wrapping as well as a grab-and-go Forty Carrots restaurant. and greater Chicago.

Location 264

Location Jewelry Accessories Returns 264

Retail Gazette

DECEMBER 4, 2024

In the UK, customers shopped Alexa-enabled devices , including the newest models of Echo Dot and Fire TV Stick 4K. The holiday shopping event was also the biggest to date for independent sellers, whose products accounted for over 60% of sales made across the site during Black Friday Week and Cyber Monday.

Shopping 115

Shopping Returns Accounting 115

Retail Gazette

NOVEMBER 26, 2024

Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it. Everyone wondered whether his going plural work would ever see him return to the food retail space- the time now feels absolutely right.”

Supermarket 105

Supermarket Returns Grocer Customer Experience 105

Retail Gazette

MARCH 20, 2025

The Body Shop’s suppliers are due to receive no more than around a quarter of the 219m owed to them when the chain collapsed into administration. The Body Shop’s unsecured creditors include recycling company E-Cycle, charity Children on the Edge, mental health group MindOut, and organic certification organisation Ecocert.

Shopping 116

Shopping Payment Services Returns ATS 116

Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

Returns 279

Returns Fashion Shipping Shopping 279

Retail TouchPoints

DECEMBER 11, 2024

On Sunday I did my weekly shopping at the store to find out if Amazon Fresh might be able to fill the hole left by Fairway, literally and figuratively. Not to mention that the delis prepared food section offered very little to entice someone to take a break from shopping and sit down to eat. billion acquisition of Whole Foods.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail Gazette

FEBRUARY 4, 2025

The return of its former bosscomes at a crucial time for Poundland after it reported its fourth consecutive quarter of declining sales, which fell 7.3% Williams’ return certainly signals something major is afoot, with early reports suggesting the group is considering a mass restructuring of the entire business or even a possible sale.

Returns 112

Returns Supermarket Planning Grocer 112

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. The brand continued to live on through shop-in-shops at Saks Fifth Avenue and launched a diffusion line at Forever 21 (also owned by Authentic) last year. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

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Returns Fashion Department Stores Brand Management 272

Retail Gazette

NOVEMBER 22, 2024

Wilko has opened the doors to its new west London Uxbridge store as it returns to the capital. The 30,000 sq ft store inside The Pavilions Shopping Centre covers two floors and stocks the discount chain’s products across cleaning and laundry, decorating and DIY, home and garden, and pet care.

Returns 111

Returns Shopping ATS 111

Retail TouchPoints

DECEMBER 17, 2024

Through the connection with Omni, the Maven chatbot is able to handle a broad range of customer inquiries directly, including complex requests such as shipping status, order changes, cancellations, returns and exchanges. Related Reading: How AI Assistants are Already Reshaping Shopping

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Fulfillment Shipping Returns Shopping 261

Retail Gazette

MARCH 7, 2025

Asdas former supply chain boss Gavin Chappell has returned to the supermarket chain after 10 years. Chappell will report directly into David Lepley, who also returned to Asda recently to take up the newly created chief supply chain officer. Click here to sign up to Retail Gazettes free daily email newsletter

Returns 96

Returns Supermarket Shopping ATS 96