Retail TouchPoints

MAY 17, 2024

Despite a successful holiday shopping season, retailers face numerous hurdles in the year ahead. As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5%

Returns 240

Returns Fulfillment Inventory Management Apparel 240

Retail TouchPoints

SEPTEMBER 30, 2024

Fashion brands Ann Taylor and Loft are headed back to Canada via a series of shop-in-shops at Hudson’s Bay stores across the country. Loft shop-in-shop at Hudson’s Bay in Canada. 24, Hudson’s Bay locations have exclusively hosted 30 shop-in-shops featuring an Ann Taylor collection and 60 featuring Loft.

Shopping 227

Shopping Returns Fashion Brand Management 227

Inside Retail

NOVEMBER 28, 2023

In-store shopping has rebounded post-pandemic. But while a retreat from online sales was predicted, the speed and scale of shoppers returning to bricks-and-mortar stores was less anticipated. However, post-pandemic physical shopping is a different beast to the olden days.

Returns 246

Returns Shopping Consumer Point of Sale 246

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

Returns 252

Returns Customer Experience Shopping ATS 252

Retail Wire

NOVEMBER 8, 2023

Walmart has reiterated a commitment to inclusivity through a significant step aimed at creating a more accommodating shopping experience for those with

Shopping 264

Shopping Returns ATS 264

Retail Focus

NOVEMBER 23, 2022

As the Swiss brand celebrates the 125 th anniversary of the iconic Swiss Army Knife, it returns to London with a brand-new flagship store opening on 388 Oxford Street, featuring products across the full offering. The new design concept brings together the Victorinox story, products and core values with the ultimate shopping experience.

Returns 305

Returns Outdoor Shopping ATS 305

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Returns 251

Returns Drop-Shipping Customer Experience Customer Retention 251

Retail TouchPoints

DECEMBER 27, 2023

Returns totaled $743 billion in 2023, amounting to 14.5% This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% As is typically the case, online sales saw a higher return rate in 2023 at 17.6%

Returns 260

Returns Accounting Shopping ATS 260

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 157

Returns Wholesale Management Shipping 157

Inside Retail

MAY 2, 2023

There was huge momentum behind the ‘shop local’ movement over the last few years, as consumers were restricted to certain locations during Covid-19 lock-downs, and felt connected to the success and survival of local businesses. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels.

Returns 293

Returns Shopping Location Promotions 293

Tokinomo

DECEMBER 12, 2023

Campaign corner Coca-Cola Christmas commercial. Coca-Cola encourages spreading winter cheer with " I Could Be Santa Claus " by Celeste in the background. From holding doors for strangers to surprising family with presents, small acts of kindness matter during the holidays.

Returns 264

Returns Shopping Marketing 264

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 157

Returns Supply Chain Management Customer Experience Finance 157

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

Returns 212

Returns Merchant Services Payment Services Fashion 212

Retail TouchPoints

JUNE 4, 2024

Century 21 has expanded its partnership with livestream shopping app ShopShops to bring the iconic New York City retailer to TikTok Shop. As the exclusive livestream partner of Century 21, ShopShops provides full operational services and also is an official TikTok Shop partner. “We

Shopping 243

Shopping Returns Fashion Accounting 243

Inside Retail

NOVEMBER 1, 2023

Melbourne-based fund manager Fawkner Property and alternative investment firm PAG have acquired Perth’s Midland Gate shopping centre for $465 million. CBRE’s Simon Rooney, who negotiated the sale on behalf of Vicinity Centres, said the centre offers “superior returns” compared to most alternative commercial property asset classes. “As

Shopping 278

Shopping Returns Management Location 278

Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

Returns 157

Returns Accounting Customer Experience Consumer 157

Retail TouchPoints

NOVEMBER 14, 2022

3D and AR design studio QReal is moving deeper into direct commerce with the launch of the new multi-brand, multi-category shopping app TRYO. The goal of TRYO is to get people experiencing it, loving it, sharing it and hopefully returning.”. It may seem like a daunting task, but we’re able to do it, and TRYO shows it can be done.”.

Consumer 329

Consumer Shopping Payment Services Returns 329

Retail TouchPoints

FEBRUARY 23, 2023

All of that, including managing returns, is done for them. Those following this sector closely recognize that the changes in consumer behavior necessary to drive broader, more rapid adoption of livestream shopping technology have already begun and are gaining greater and greater momentum every day. But that would imply that the U.S.

Marketing 355

Marketing Shopping Consumer Target Market 355

Retail TouchPoints

MARCH 12, 2024

Shop Premium Outlets (SPO) — the online marketplace from mall operator Simon Property Group and Rue Gilt Groupe — has launched a retail media network powered by Mirakl Ads, a new retail media offering from marketplace solution Mirakl (on which SPO is built).

Shopping 229

Shopping Advertising Returns Fashion 229

Retail TouchPoints

OCTOBER 31, 2023

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

Clienteling 261

Clienteling Returns Fashion Consumer 261

Retail Wire

JUNE 25, 2024

Deep discounts abound during the yearly shopping experience for Prime members.

Returns 260

Returns Shopping 260

Retail TouchPoints

NOVEMBER 15, 2023

However, while the holiday shopping rush comes with significant opportunity — Cyber Monday 2023 alone is estimated to generate $13.7 This enables ITOps and engineering teams at retail brands to find and address issues faster and with more precision, so those issues never impact the consumer and their shopping journey.

Shopping 292

Shopping Checkout Returns Consumer 292

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. Previously, customers had to use a second machine after checkout, which delayed the shopping experience.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping 267

Shopping Consumer Drop-Shipping Shipping 267

Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

Shopping 242

Shopping Supermarket Advertising Consumer 242

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. The brand continued to live on through shop-in-shops at Saks Fifth Avenue and launched a diffusion line at Forever 21 (also owned by Authentic) last year. It’s a symmetrical turnaround: the Hourglass brand debuted at the famed department store two decades ago.

Returns 206

Returns Fashion Department Stores Brand Management 206

Retail TouchPoints

DECEMBER 19, 2024

Stop & Shop has appointed Lee Nicholson, currently SVP of Procurement for its parent company Ahold Delhaize USA , as its new EVP and Chief Merchant. Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement.

Shopping 193

Shopping Supermarket Promotions Returns 193

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business. Begin with baby steps, she advocates.

Planning 290

Planning Shipping Returns Customer Retention 290

Retail TouchPoints

JANUARY 31, 2024

For example, while 49% of respondents said they shopped the same amount in 2023 as they did in 2022, 43% believed that they ultimately spent more money. “We Because of that, we put a lot more emphasis on questions around the economic environment and the role that that plays on consumer shopping behaviors.

Consumer 240

Consumer Shopping Shipping Returns 240

Retail TouchPoints

JANUARY 2, 2025

increase in online shopping. At the same time , in-person shopping and spending also saw gains , with Mastercard remarking on what it called consumers balanced basket: restaurant spending grew 6.3% One of the biggest recipients of all that IRL shopping this year was malls. last year). 21 in 2024) increased a whopping 177.1%

Consumer 218

Consumer Returns Jewelry Promotions 218

Retail TouchPoints

AUGUST 2, 2024

We know creativity and originality are important to our guests, especially when it comes to back-to-school shopping. Personalization Stations give students of all ages the freedom to showcase their personality and design unique items that reflect their style, all while delivering unbeatable value.”

Returns 217

Returns Shopping ATS Customer Experience 217

Retail TouchPoints

NOVEMBER 18, 2024

Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Ensure Brand Control Channel control is important, especially for sensitive brands.

Returns 144

Returns Payment Services Target Market Apparel 144

Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 268

Shopping Checkout Consumer Visual Merchandising 268

Retail TouchPoints

JANUARY 24, 2024

This retail renaissance is not just a return to traditional shopping spaces but also signifies a shift in the shoppers’ culture, expectations and behaviors. The move toward experiential shopping is vital in bringing people back to physical retail spaces, creating an emotional connection that can’t be found while online shopping.

Returns 295

Returns Department Stores Store Layout Fast Fashion 295

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies.

Returns 246

Returns Promotions Shopping Shipping 246