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Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

Retail TouchPoints

Additionally, Liquidity Services , which operates a B2B ecommerce marketplace for surplus business and government goods, has launched a new consumer-facing omnichannel marketplace called AllSurplus Deals for returned and overstock goods. The auction-based website is now available to consumers in Arizona.

Returns 323
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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

Shipping 290
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Kohl’s Expands Marketplace to New Categories Following Successful Pilot

Retail TouchPoints

The user experience is seamless within Kohls.com, with marketplace products identified by a badge on the product listing, and items are shipped directly from Kohl’s Marketplace Certified Partners. Kohl’s Marketplace items also are eligible for in-store returns at any Kohl’s location.

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The Future of Retail: BOPIS 2.0 and RFID Technology

Retail TouchPoints

it can be a kickstarter to the retail sector and become a technology “must have” for the apparel, footwear, home goods, cosmetics, sporting goods and electronics sectors. We should not expect our shopping experiences to return to normal for a sizable amount of time. COVID-19 and the New Retail Reality.

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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. A great example is DICK’S Sporting Goods’ House of Sport concept , which includes running tracks, climbing walls, batting cages and more.

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Consumer demand drives automation solutions in Australian supply chains

Inside Retail

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. Automation innovation enables that, and consumers are driving pressure on businesses to do it.”

Consumer 246
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5 Must-Know Predictions for Holiday 2022

Retail TouchPoints

Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”. By contrast, only 2% of consumers say they feel the biggest impact in toys, sporting goods and games.

Consumer 289