Inside Retail

AUGUST 26, 2021

Discount supermarket chain Aldi has topped the Canstar Blue Most Satisfied Customers Award, putting nine wins in its basket over the last 11 years. The survey also revealed that 91 per cent of customers go to the same supermarket for convenience and because it is “closer to home”, which was likely heightened by pandemic lockdowns.

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Inside Retail

AUGUST 2, 2021

Despite pledging to stop handing out plastic toys with purchases of groceries on environmental grounds , supermarket Coles last week announced a new line of plastic picnic goods that can be earned by customers using their Flybuys card at a supermarket or online. It’s going to end up in a recycling bin, stockpiled or in landfill.

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Retail TouchPoints

JULY 20, 2020

In December, Witynski was promoted from President and COO to a newly created position of Enterprise President. He previously held executive positions at Shaw’s Supermarkets and Supervalu. Gary Philbin, the company’s CEO since September 2017, is retiring but will serve as a member of the board through September 23, 2020.

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Tokinomo

JUNE 15, 2022

When you walk into the supermarket, what makes you choose a bottle of pasta sauce over another one? Or a box of cereal over another brand? It's not just the price—it's the marketing. Marketing is how brands convince us that their pasta sauce tastes better, or that their cereal is healthier than all the others.

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Retail Focus

JULY 28, 2021

Their apps open, supermarket executives also enquire: “But who’ll own the data …?”. Second, think about how retail and supermarket buildings could be affected: Just Walk Out will also mean “just walk in, anywhere.” Imagine the promotional potential: “ Welcome back, Mark. Many detractors deride the cost.

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Inside Retail

APRIL 26, 2024

Amidst multiple inquiries into the price-setting practices of Australian supermarkets, Woolworths and Coles are seemingly leading with more specials and promotions than ever. Choice is looking for the real deal Supermarkets are where Australians feel cost-of-living pressures the most, and food inflation is far from a myth.

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Inside Retail

NOVEMBER 18, 2024

For Jim Ritchie, founder and strategy partner at branding agency US+US, the price drop class action and ACCC legal action against the Australian supermarket points to something much larger. “As Coles and Woolworths intend to defend themselves against the accusations of misleading promotions and illusory sales.

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Inside Retail

MAY 2, 2024

Australia’s leading supermarkets, Coles and Woolworths, delivered their third-quarter results to shareholders this week along with new consumer insights. Customers are looking for more ways to save, are cross-shopping more, buying more own brand and buying more product on promotion,” said Banducci.

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Inside Retail

NOVEMBER 13, 2024

The trolley, dubbed Caper Cart, is a collaboration between Coles and US supermarket technology company Instacart, and it is scheduled to be trialled at Coles Richmond Traders in Melbourne early next year. Coles has launched an all-in-one AI-powered Smart Trolley trial designed to enhance in-store shopping experiences through technology.

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Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Inside Retail

SEPTEMBER 23, 2024

The Australian Competition and Consumer Commission’s (ACCC) allegations that Woolworths and Coles breached the Australian Consumer Law by making misleading claims about discounts come as retailers head into their most promotional period of the year and serve as a warning to the wider industry.

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Retail Gazette

JANUARY 15, 2024

Asda is launching the world’s first supermarket spa to celebrate the arrival of its new Health Menu range, which aims to “bring simplicity and affordability back to health” The limited time spa will offer an array of holistic health treatments paired and price-matched with products from the new range.

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Inside Retail

DECEMBER 7, 2022

Preliminary supermarket competition concerns have been raised by the Australian Competition and Consumer Commission (ACCC) over Woolworths’ plan to acquire the Supa IGA in Karabar and its associated liquor store, Liquor Boss. Further reading: ACCC clears Woolworths’ acquisition of MyDeal.

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Inside Retail

MAY 25, 2023

Supa IGA Karabar is an independent supermarket that sells a range of groceries and liquor along with an attached liquor store (trading as Liquor Boss) located in Karabar, NSW. The local Supa IGA competes with its different product mix, service offering and store amenity, and different promotional cycles. “The

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Supermarket Consumer Promotions Location 246

Retail Focus

AUGUST 6, 2024

Despite aggressive discounting and competitive ‘members only’ offers for loyalty programme customers, traditional supermarkets continue to lose market share to discounter rivals, Aldi and Lidl, according to the latest research by Pricer, the in-store automation and communication solutions provider. However, last month Which?

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Retail Gazette

FEBRUARY 6, 2024

Lidl and M&S have retained their crowns as the UK’s fastest-growing supermarkets over the last 12 weeks. The news comes as the NIQ found total till sales at UK supermarkets saw continued growth of 6.6% Lidl’s sales grew 13.2%, while M&S jumped 11.6%, according to the last data from NIQ. in January.

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Retail TouchPoints

NOVEMBER 6, 2024

Through the strategic partnership, nearly 900 stores will use RFMN’s dynamic Digital Window Signs to promote weekly sales programs, special events, promotional ads and other ad messages, powered by Save A Lot’s retail media network.

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Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

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Inside Retail

OCTOBER 13, 2024

As it stands, Amazon has a reported 6 per cent market share in the US grocery sector – its combined supermarket footprint includes Whole Foods Market, Amazon Fresh and AWS. Set to open next year, this futuristic ‘fulfilment centre meets supermarket’ will test Amazon’s ability to transfer its online presence into an offline world.

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Retail TouchPoints

MARCH 8, 2024

Discount supermarket retailer Lidl U.S. where he was one of the first 50 employees, and he’ll be responsible for driving a holistic customer experience using consumer insights, marketing, loyalty and promotions. Kerr is returning for a second stint at Lidl U.S., Kerr is returning for a second stint at Lidl U.S.,

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Inside Retail

FEBRUARY 22, 2024

The appointment of Amanda Bardwell as Woolworths Group’s next managing director and CEO, effective September 1, marks a historic moment for the parent company of Woolworths Supermarkets and Big W, which reported nearly $65 billion in sales last financial year. Supermarkets have long been the purview of male leaders.

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Inside Retail

DECEMBER 18, 2023

The study flags that, despite the elevation of supermarket brands to become some of the most trusted entities in Australia, there is also a growth in distrust, and that’s a problem. Trust is a big deal: more visceral than can be measured on a 5-point Net Promoter Score scale or tracked through transactional data points.

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Retail TouchPoints

JULY 16, 2024

Stop & Shop will shutter 32 supermarkets in Connecticut, Massachusetts, New York, New Jersey and Rhode Island by Nov. This means we’ll be focused on delivering lower everyday prices, as well as even more savings for our customers through strong promotions.”

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Retail Gazette

DECEMBER 4, 2023

Some UK supermarkets are “blatantly disregarding” rules aimed at tackling childhood obesity by placing restrictions on where products high in fat, salt or sugar (HFSS) can be placed. The research comes a year after the government introduced regulations on HFSS food promotion and placement in England.

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Inside Retail

APRIL 28, 2022

per cent in the March quarter – the highest level since 2009 – eyes have fallen on supermarkets to see how they handle the rising cost of stocking their shelves. Cain said Coles is already seeing similar behaviour within the supermarket itself. The other major problem currently facing supermarkets is an issue of stock availability.

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Inside Retail

JUNE 13, 2024

In a supermarket in southern China, live fish swim around in a glass tank bearing a QR code for customers to scan for information about where the fish is from and details of provenance and sustainability in its farming or capture. The idea is to truly digitise absolutely everything.”

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Retail TouchPoints

SEPTEMBER 12, 2024

Associated Food Stores (AFS), a wholesaler and cooperative serving nearly 450 supermarkets in the Intermountain West region, has adopted customer engagement, personalization and analytics solutions from Birdzi. Additionally, the Birdzi analytics suite can provide customer behavior and campaign performance insights.

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Retail TouchPoints

JULY 12, 2024

Supermarket chain Hy-Vee has invested heavily in its digital transformation over the last two years — and its latest adoption of digital shelf tags and post-purchase offers powered by its retail media network are designed to further improve the omnichannel grocery shopping experience. The digital shelf tags’ offer multiple benefits.

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Retail TouchPoints

JANUARY 7, 2021

These insights are a powerful way to gauge consumer demand for sustainable products with current and past sales data, identify the most profitable promotional strategies, and minimize markdowns and waste from the start. Increase promotional effectiveness. Better track, monitor and gauge customer demand.

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Retail TouchPoints

OCTOBER 25, 2024

With COVID-19 cases dropping in 2022, shoppers returned to physical stores, including supermarkets, while maintaining some of their e-shopping habits acquired in the pandemic. And in 2024, with shoppers visiting different supermarket stores and chains, and with greater frequency, we’re witnessing a new trend: the polychannel shopper.

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Retail Gazette

DECEMBER 10, 2024

UK supermarket sales are set to exceed 13bn for the first time over the four weeks of December, driven by a surge in premium product lines as shoppers gear up for Christmas, new data from Kantar reveals. Multibuy promotions have remained flat, but spending on price-cut offers has grown by 14%, worth 355 million more than last year.

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Inside Retail

JULY 22, 2021

Despite the popularity of Coles collectibles in recent years, the supermarket giant has made the decision to ditch the sales tactic for good as part of its vision to be Australia’s most sustainable supermarket. Coles’ announcement is very much about value alignment.

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Inside Retail

APRIL 27, 2022

The company said staff absenteeism related to isolation requirements during the Omicron outbreak led to “availability challenges and short-term impacts on Coles’ promotional program and disruptions to stores and distribution centres”. The supermarket division recorded $8 billion in sales, also up by 3.9

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Inside Retail

OCTOBER 2, 2024

There are very few things more rewarding than seeing so many who have been promoted through the organisation during this time, achieving both personal and professional growth.” Alex Foster, who has 20 years of retail experience at discount supermarket Aldi, will take over the position.

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Inside Retail

FEBRUARY 22, 2023

That’s not to say there won’t be an impact sooner rather than later, and Australia’s supermarket duopoly is already feeling the effects, and reaping the rewards, of changing customer behaviour. A key focus: promotions or margin? The downside to these increased sales is a lack of margin growth, Banducci conceded.

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Inside Retail

SEPTEMBER 5, 2021

Australia’s supermarket duopoly, Coles and Woolworths, have raced to implement new technology and transform labour arrangements to keep up with the e-grocery boom. My research suggests a reimagining of the Australian supermarket is currently underway. The supermarket personal shopper.

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Inside Retail

SEPTEMBER 25, 2023

However, 44 per cent of the participants said that it is justifiable to taste a fruit in a supermarket without buying it. Other forms of theft that gained a significant number of “justifiable” responses are manipulating deals and promotions and returning used goods for a refund.

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