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Belk Promotes Insider to CEO as Part of Ongoing Turnaround Effort

Retail TouchPoints

Belk has promoted President and Chief Merchandising Officer Nir Patel to CEO as the company also makes two other executive changes. His responsibilities grew to encompass Home, Kids and Visual Merchandising before he took the CMO role in 2018. Current COO Don Hendricks will be promoted to President.

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During #RICE22, Attendees Can Dive Deep, Go Broad or Both

Retail TouchPoints

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

Cinnabon places its stores near mall entrances or busy areas, relying on the smell of freshly baked cinnamon rolls to draw people in. Theyre feeling overwhelmed and impatient hardly the right moment to pitch a promotion or upsell. To illustrate, imagine a frustrated customer searching for a hard-to-find spice in a cluttered aisle.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

The store also features an interactive sustainability zone, reflecting another important element of The North Faces profile: As a brand we aim to set the standard for innovative circular solutions, said Cerletti. We also promote our Renewed program as an important platform to give our products a second life.

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How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

Retail TouchPoints

Is there a new, similar product on a nearby shelf thats priced for less, or one thats being heavily promoted by the manufacturer? When retailers discover that a particular product isnt selling as well as it normally does, there are many potential explanations. If its a new product, has it been placed in the correct aisle?

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Why People-Centered Design will be One of 2025’s Hottest CX Trends

Retail TouchPoints

That promotes a sense of confidence in these team members, makes them more efficient and productive and it helps them not to be afraid of AI. Customers traditionally went to [an employee] for expertise in whatever product they were selling.

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Thinking Locally to Drive PoS and Expansion Campaigns

Retail TouchPoints

Remember, every new market will likely have its distinct guidelines related to PoS displays, promotions and advertising. Even when your campaigns are up and running, you should always have a partner locally whos capable of providing reliable and immediate intelligence.