Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

APRIL 18, 2022

WAG first tried to leverage its Good Dog Club loyalty program to address these challenges, but despite the Club’s combination of new product alerts, promotional offers, text campaigns and emails, customer loyalty was still lagging.

Promotions 328

Promotions Advertising Returns Management 328

Inside Retail

AUGUST 15, 2024

“When I returned to Australia, I was coming home in more ways than one; I grew up in this business and worked alongside so many team members who are now some of our most successful and longest-serving franchise partners,” said Hayman. The program is now being expanded to develop store managers to entrepreneurs.

Promotions 299

Promotions Returns Management 299

Retail TouchPoints

MARCH 12, 2025

In his first earnings cycle at the helm , Kohls new CEO Ashley Buchanan laid out his plan to turn around the embattled company, which has struggled for years to return to a position of strength while fending off activist investors. Adjustments to the companys selection of national brands and promotional strategy also are underway.

Store Layout 267

Store Layout Promotions Jewelry Department Stores 267

Inside Retail

MARCH 26, 2025

Its relaunch is not limited to returning to where the brand once thrived but revitalising itself and forging new connections. Though these practices are integral to the brands identity, Borges underscores that G-Stars philosophy remains grounded in transparency, sharing the story behind each product without the need for overt promotion.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

APRIL 29, 2022

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. Turn Returns Upside Down.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Inside Retail

JANUARY 26, 2025

Kogan has returned to strong top-line growth in the fiscal first half, which was fuelled by solid holiday sales. A strategic decision to invest incremental profitability in marketing and promotional activity from November helped the company to achieve accelerated topline growth, the company elaborated. per cent increase year-on-year.

Net Profit 254

Net Profit Promotions Returns Marketing 254

Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Barry Williams With Leighton back at Asda, could we see the supermarket’s former executive Barry Williams also make a return?

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail TouchPoints

JANUARY 22, 2024

has promoted Amy Sullivan to CEO, effective February 4, 2024. Home decor and furniture retailer Kirkland’s, Inc. , She has been with the company for more than a decade, most recently acting as President and COO. “We have a fantastic team in place and great momentum coming off the 2023 holiday season. .”

Promotions 264

Promotions Returns Marketing Customer Experience 264

Retail TouchPoints

DECEMBER 19, 2024

Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement. Nicholson brings 30 years of retail industry experience to the role, which he will assume in early 2025, including more than 20 years with Aholds U.S.

Shopping 265

Shopping Supermarket Promotions Returns 265

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

Retail Focus

DECEMBER 3, 2024

The approach of offering fewer products while increasing promotional impact reflects how a retailer like Currys is refining its strategy to balance consumer preferences with enticing deals to consumers. This product then sold out in mid November before returning to stock in time for Black Friday, back at the original full price of £4299.

Consumer 261

Consumer Retailing Pricing Returns Promotions 261

Retail TouchPoints

DECEMBER 11, 2024

The gist of the redesign was a renewed focus on product selection and layout , essentially bringing the stores more in line with core grocery tenets: more than 2,000 national and private label products were added, prices were lowered, promotions were increased, signage was refreshed and made clearer. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

NOVEMBER 22, 2024

These programs often operate on a pay-for-performance basis, meaning retailers only pay for actual transactions — maximizing their return on investment. With the use of first-party cookies, they can deliver highly targeted offers and promotions, building stronger, trust-based relationships with consumers.

Target Market 277

Target Market Marketing Marketing Spend Returns 277

Retail TouchPoints

SEPTEMBER 1, 2022

The effects are massive for the retail industry at large, especially when you consider that $761 billion in merchandise will be returned this year [approximately 16.6% A lot of those returned products end up in landfills, so this is horrible for consumers, retailers and the planet — and it’s all coming from people misguiding consumers.

Consumer 321

Consumer Promotions Returns Marketing 321

Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

Returns 263

Returns Markdowns Fulfillment Consumer 263

Retail TouchPoints

NOVEMBER 7, 2024

Mikayla Hopkins: Brands should prioritize strategies that maximize engagement in this limited time frame, focusing on creating buzz and anticipation without overwhelming consumers with early promotions. RTP: Optimizing pricing and promotions requires alignment between marketing, merchandising and other key functions.

Marketing 278

Marketing Promotions Consumer Advertising 278

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

Returns 249

Returns Drop-Shipping Shipping Consumer 249

Retail TouchPoints

NOVEMBER 23, 2022

has expanded its partnership with Next plc as part of its return of the Banana Republic brand to the UK and Ireland. To that end we will focus more on delivering great products, and less on promotions and discounts.”. The Gap Inc. “We has been scaling down its global business in a number of markets. in a statement. “In

Returns 279

Returns Promotions Management Consumer 279

Retail TouchPoints

MARCH 9, 2023

Marking a significant shift in ThredUp ’s value proposition to consumers, the resale marketplace testing out a number of new initiatives to improve its margins, including new return policies and fees for its “cleanout kit” consignment services. In addition to increasing the “restocking fee” for returnable items from $1.99

Returns 278

Returns Shipping Consumer Promotions 278

Retail TouchPoints

JANUARY 6, 2025

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Incremental price increases on inelastic goods can protect margins, while promotions on elastic goods can sustain demand.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Inside Retail

FEBRUARY 25, 2025

“In Victoria, sales have not yet fully recovered, but availability and customer metrics are returning to pre-disruption levels with ongoing efforts to regain customers.” ” The company said that one-off supply chain commissioning costs and a lower EBIT from Big W also contributed to the earnings decline. per cent to $3.08

Consumer 243

Consumer Net Profit Supermarket Wholesale 243

Inside Retail

MAY 17, 2023

Pureplay furniture and homeware retailer Temple & Webster says it has “returned” to year-on-year growth as it continues to invest in AI technology. Further reading: Temple & Webster profit falls, but business remains optimistic The post Temple & Webster returns to sales growth, invests in AI appeared first on Inside Retail.

Returns 246

Returns Promotions Marketing 246

Retail Focus

FEBRUARY 6, 2025

When retailers meet these demands, they reap the rewards of loyalty, word-of-mouth promotion, and repeat purchases. Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

FEBRUARY 25, 2025

Retailers can use this information to create unique promotions in real time. They also can use gen AI to tailor email subject lines, product recommendations and compelling narratives according to the customer, or design personalized on-site promotions such as banners, pop-ups and product recommendations.

Accessories 179

Accessories Promotions Returns Consumer 179

Inside Retail

MAY 2, 2023

Despite significant efforts to entice workers back to the CBD, she said a full time return back to the city hasn’t materialised as people continue to work from home. She added that we’d perhaps never see the number of workers in the CBD return to pre-pandemic levels. We aim for [the] subtle ‘use of it or lose it’ reminder,” Daly said.

Returns 293

Returns Shopping Location Promotions 293

Retail TouchPoints

APRIL 18, 2023

During the month of April, EMS will accept shoppers’ used, clean socks (of all brands) that will then be recycled into new products via a partnership with Material Return. Timed to coincide with Earth Day, Eastern Mountain Sports (EMS) is once again participating in the Smartwool Second Cut project.

Promotions 275

Promotions Returns Location Store Operations 275

Retail TouchPoints

FEBRUARY 26, 2025

And while there are certainly costs associated with going green (though it turns out greenwashing is often more expensive), sustainability has the potential to boost sales, cut costs and increase efficiencies including the bonus benefit of reducing product returns.

Returns 191

Returns Apparel Promotions Advertising 191

Retail TouchPoints

JANUARY 21, 2025

Brands should anticipate potential pain points, such as long wait times or complex returns, and work to minimize or eliminate them. These customers often become brand advocates, promoting the brand to friends, family and even strangers online, providing invaluable organic advocacy for brand growth.

Customer Experience 285

Customer Experience Checkout Marketing Management 285

Retail TouchPoints

MAY 30, 2024

These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey. Then, when the shoppers sign in to these touch points to view their receipts, they can receive personalized recommendations, promotions and more.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Inside Retail

OCTOBER 25, 2024

First-party data allows customers to be segmented into groups that brands can tailor relevant, timely promotions to – no more emails promoting children’s clothing to bachelors who have only ever bought menswear from you, for example. You want to do everything you can to capture their data because they might not return for a long time.

Promotions 242

Promotions Marketing Customer Experience Advertising 242

Retail TouchPoints

MAY 16, 2024

Bespoke statement designs and calls to action also promote faster payments. By understanding and respecting these differences, retailers increase the likelihood that patients will pay their bills and return for future medical needs.

Payment Services 262

Payment Services Promotions Consumer Finance 262

Retail TouchPoints

FEBRUARY 5, 2025

This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales. Dissatisfied customers may leave empty-handed, or worse, decide not to return. Shoppers want straightforward explanations about costs, discounts and promotions. Targeted promotions, like happy hour pricing at 4 p.m.,

Checkout 179

Checkout Promotions Kiosk Customer Experience 179

Retail TouchPoints

NOVEMBER 1, 2024

Strategies tailored for seasonal hiring, such as promoting flexible hours, offering bonus pay, store discounts or competitive wages, attract a diverse range of candidates and encourage them to stay throughout the busy season, maximizing the return on training investments.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

OCTOBER 31, 2024

Clarks will ultimately assess the impact and success of this collaboration to inform future promotions and improve these immersive activations that drive real-life product reach and engagement.

Accessories 278

Accessories Fashion Marketing Apparel 278

A1 Retail

JANUARY 16, 2025

For the second year running, GUESS is proud to announce the return of the exclusive GUESS Winter Project, where once again the brand will be under the spotlight in some of the most iconic and prestigious winter tourist destinations across the breath-taking European Alps.

Returns 98

Returns Outdoor Fashion Accessories 98

Retail Focus

APRIL 2, 2025

Product photography has become essential in helping retail brands promote their items to prospective buyers, with images acting as a crucial reference point of comparison. Clear, accurate images set appropriate expectations and reduce the likelihood of post-purchase returns. As such, conversion rates can be improved.

Returns 147

Returns Location Promotions Consumer 147