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For many retailers, the answer to the first part— buy more —is suggestiveselling or upselling. We’ve all been in the customer’s shoes on this: walking into a store only to be immediately hounded by a sales rep, pushed on a product or service we don’t want, or bombarded with add-ons at checkout.
Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions. Suggestedselling and other clienteling capabilities will soon be available in the palm of every associate’s hand, integrated seamlessly into their POS.
For example, well-trained staff can upsell and cross-sell at the point of sale more effectively. This frees up staff to roam the floor and assist customers there—potentially increasing opportunities for suggestiveselling and recommendations. 2: More Open Registers. 5: Loyalty Programs. More options, the better.
Other tactics include offering free shipping, using suggestiveselling at the point of sale, and creating time-limited promotions. Mobile access is key : More and more consumers are making purchases using their mobile devices.
For example, if a customer orders a steak, your staff can suggest a side of mashed potatoes or a glass of red wine. To effectively implement upselling and cross-selling techniques, train your staff on the art of suggestiveselling. In addition to menu training, focus on developing sales skills.
For example, if a customer orders a steak, your staff can suggest a side of mashed potatoes or a glass of red wine. To effectively implement upselling and cross-selling techniques, train your staff on the art of suggestiveselling. In addition to menu training, focus on developing sales skills.
Suggestiveselling drives incredible value for retail brands – especially those in lifestyle or image. Inventory isn’t moving itself; skilled floor teams are the difference between turns and aging inventory. Especially in apparel, this can be an incredible drag on margins.
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