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Breaking Barriers: How Brick-and-Mortar Retailers can Deliver Exceptional Customer Experiences

Retail TouchPoints

And if you’re a brick-and-mortar retailer that wants Sephora-sized success, here are three things you can do to deliver the type of exceptional in-store experiences your customers expect. Collect and Use Your In-Store Data Retailers often have access to more information about their stores than they realize.

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Circle K Will Retrofit Stores To Pilot Autonomous Checkout

Retail TouchPoints

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

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Three Design Tips for Fighting Shrink

Retail TouchPoints

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security. According to a McKinsey & Company report , the integration of AI-driven security systems in retail has brought about a notable decline in the incidence of cyberattacks.

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Walking the Line: How a Post-Pandemic Retail Hybrid Might Make the Best of Both Worlds

Retail TouchPoints

The in-store experience remains a crucial part of consumer expectations. While retailers might condense their space and concentrate their resources, smart brands know the competitive edge in-person service brings.

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Why Bricks & Mortar Businesses Should Invest In Technology

Retail Focus

Improves Business Decisions Clever analytics technology like heat tracking cameras highlights the parts of a store working well and less well, so action can be taken to find solutions for perfect product placement and store layout. Technology enables retailers to reduce costs and waste.

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Why Retailers Need a Centralized Database for Business Efficiency and Growth

RETAIL MANAGEMENT SOFTWARE

Rather than having fragmented or isolated data across different stores, warehouses, or sales channels, a centralized database ensures that every bit of information—such as inventory, sales data, customer details, and vendor records—is stored in one unified system. Key Benefits of a Centralized Database for Retailers 1.