Retail Minded

SEPTEMBER 21, 2021

Did you know that point of sale systems date back to 1879 when the first one was invented by American shopkeeper James Ritty. With stores taking control of their inventory management, selling channels, distribution experiences and shipping, they also recognized that customers wanted to be in control, as well.

Point of Sale 98

Point of Sale Merchant Services Payment Services Shipping 98

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. Think of things like rental car collision protection at the rental car counter.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail Focus

FEBRUARY 6, 2025

To meet this demand, retailers need a fully integrated point-of-sale system capable of handling refunds, restocking, and real-time inventory checks. When done correctly, a streamlined returns process not only fosters goodwill but also drives repeat sales.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. None of those three systems talked to each other, so we needed training for all three,” explained Hewitt.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Inside Retail

SEPTEMBER 18, 2024

Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions. Accordingly, we’ve expanded and enriched the tools we give store associates to optimise the many types of orders that include the store, including click-and-collect, ship-to-store and ship-from-store orders.

Suggestive Selling 264

Suggestive Selling Clienteling Fulfillment Shipping 264

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” According to the Corporate Finance Institute , “Inventory shrinkage occurs when the number of products in stock are fewer than those recorded on the inventory list.

Shrinkage 310

Shrinkage Bar Codes Shipping Finance 310

Retail TouchPoints

AUGUST 29, 2024

For customers, looking up inventory online before driving to the store, reserving an item for pickup, ordering on the same day, curbside delivery or receiving orders shipped from the stores has become the norm. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

SEPTEMBER 12, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale] ,” he shared in an interview with Retail TouchPoints. Previously, TikTok had only shared the availability of FBT in the U.K. ; Photo courtesy of TikTok)

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

OCTOBER 25, 2022

An easily movable point-of-sale area will allow stores to change their layouts in order to create a more experiential shopping journey, which will be supplemented with community, education and athletic events. Stores also will beef up BOPIS and ship-from-store options to support omnichannel consumer journeys.

Planning 147

Planning Point of Sale Shipping Outdoor 147

Inside Retail

MARCH 17, 2022

Similarly, Zara allows its customers to return online store purchases free of charge within 30 days of shipping date, to any store or Australia Post drop point. Unified commerce enables the customer to purchase an item in-store and have it shipped home. Endless aisle. It changes the shopping experience for the better.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping. But how can you stand out in a world of limited customer attention?

Checkout 262

Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JULY 24, 2020

If every single order gets shipped in an individual box, inefficiencies abound. Many retailers have minimum carton sizes and weights, sometimes leading to small products being shipped in larger boxes than necessary — which is highly inefficient and wasteful. Order Consolidation.

Apparel 244

Apparel Shipping Consumer Customer Experience 244

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Inside Retail

JANUARY 29, 2025

With a team of packaging specialists, engineers, structural designers and graphic artists, Abbe can bring your vision to life.

Point of Sale 130

Point of Sale Shipping Fashion Marketing 130

Small Biz Trends

JANUARY 24, 2022

This plan comes with features such as point-of-sale and ecommerce analytics. By opting for this plan, you will gain access to all features including real time carrier shipping, advanced discounts and more. Shopify Shipping: Shopify makes the shipping process easier for businesses. Image: Depositphotos.

Payment Services 145

Payment Services Shipping Point of Sale Planning 145

Retail TouchPoints

FEBRUARY 22, 2021

You can carry over a version of this micro experience online, by including a cookie in every package you ship. Sure, it’s not exactly the same — but that’s kind of the point. Let’s say your physical store is known for the freshly baked chocolate chip cookies you offer to customers who enter your doors.

Kiosk 291

Kiosk Customer Experience Point of Sale Checkout 291

Retail TouchPoints

NOVEMBER 4, 2020

Further, making purchases online has become even easier with the emergence of point-of-sale (POS) lending, which allows consumers to split the cost of purchases into regular installments — even for a purchase as small as a $75 sweater. Because of this ease, merchants have begun relying on POS financing to drive sales growth.

Merchant Services 317

Merchant Services Payment Services Accounting Jewelry 317

Talking Retail

NOVEMBER 16, 2021

Accolade Wines has launched an online point-of-sale platform specifically designed to help independent retailers “capitalise on impulse wine purchases”.

Point of Sale 105

Point of Sale Shipping ATS 105

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

Shipping 182

Shipping Point of Sale Customer Experience Fulfillment 182

Star Miconics

APRIL 1, 2022

Star Micronics releases the mG-T12, mG-T30, and mG-T60 point-of-sale scales built for accuracy. Somerset, NJ – March 28, 2022 – Continuing its philosophy of “Always Leading – Always Innovating,” Star Micronics presents its new line of point-of-sale (POS) scales, the mG-T Series. cdorner@starmicronics.com 848-216-3318.

Point of Sale 52

Point of Sale Checkout Grocer Shipping 52

Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

Point of Sale 130

Point of Sale Shipping Checkout Fulfillment 130

Inside Retail

SEPTEMBER 30, 2024

In the ensuing 16 years, it has opened 150 stores in Australia and New Zealand and now ships its clothing internationally through its burgeoning e-commerce presence. Partnering with Shippit allowed Decjuba to implement “ ship from store ” from many store locations.

Fashion 130

Fashion Shipping Fulfillment Point of Sale 130

Retail TouchPoints

MAY 4, 2021

The calendar widget we were using only showed the current month, and in a case where the cutoff for certain conditions like a shipping deadline occurred on a Friday, users were seeing ‘grayed-out’ dates, but they weren’t automatically thinking to click over to the following month,” said Powell. “

Drop-Shipping 269

Drop-Shipping Shipping Fulfillment Point of Sale 269

Retail TouchPoints

NOVEMBER 20, 2023

Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management. This approach to in-store product placement allows employees to easily monitor popular items and acknowledge customers in areas where they are displayed.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

JULY 29, 2020

If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer. Customer data also will help the company optimize its omnichannel capabilities, particularly as digital becomes more deeply integrated into Burton’s operations and the customer experience. “If

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

DECEMBER 21, 2023

Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods. Tailor checkout experiences in the same way as the rest of the ecommerce journey. They just have to put it into action at checkout.

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Inside Retail

NOVEMBER 9, 2022

It recently launched a new website, and its new Highpoint location will feature new service levels and points of sale features – as well as trained handbag stylists and expert luggage advisors – that will make for a more seamless customer experience. The company is also evolving its physical and digital presence.

Fashion 246

Fashion Accessories Point of Sale Shopping 246

Inside Retail

NOVEMBER 28, 2023

This experience highlights the importance of seamless retailing, where mobile Point of Sale (PoS) systems and integrated retail customer service offerings play an integral role in ensuring that the entire customer journey is cohesive and enhances the overall shopping experience.

Returns 246

Returns Shopping Consumer Point of Sale 246

Inside Retail

OCTOBER 18, 2022

In order to meet customer expectations, delivery channels – both online and in-store – are recommended to focus on speed and convenience and restock earlier to offset shipping delays. Consumers spent more than $3 billion on clothing, footwear and personal items through November last year, compared to $2.6

Point of Sale 130

Point of Sale Shipping Management Consumer 130

Retail TouchPoints

NOVEMBER 1, 2023

That means writing out clear store policies, terms and conditions, product descriptions, billing descriptors and shipping information. Customer awareness practices: The more you inform a customer, the less likely they are to file a chargeback. Increased communication with customers is an excellent way to limit instances of friendly fraud.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

JUNE 2, 2023

We also have a heavy ship-from-store side, and it also drives our curbside pickup component. “From an active omni standpoint, [Manhattan’s platform is] our hub of understanding for how we fulfill our orders,” said Yekkes. “It It manages our BOPIS component.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

APRIL 12, 2024

A few years back, an attorney sued several wineries for allegedly not collecting sales tax on shipping charges in Illinois. Frontline customer service staff should have a reasonable understanding of sales tax. Before an honest mistake spirals out of control, sellers must be prepared to respond.

Payment Services 255

Payment Services Checkout Shipping Point of Sale 255

Retail TouchPoints

FEBRUARY 10, 2022

We still do have work to do on making sure that the product doesn’t arrive at the store as this jumbled mess like you saw on the show, but there’s an understanding now [among DC employees] about why you don’t want to ship a product in a way that it can be damaged.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321