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How Vans Transformed its Visual Merchandising with ‘Digital-First’ Processes

Retail TouchPoints

Now, brands like Vans are embedding these short-term solutions into their day-to-day workflows as they strive to optimize the flow and experience of the shoe and apparel retailer’s 500+ stores in North America. Vans has increased the efficiency workflow for its visual merchandising and monthly floorset process using solutions from IWD.

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Mango Plans to Operate 42 U.S. Stores by Year End, 20+ More in 2025

Retail TouchPoints

one of its three main markets by 2026, Mango plans to operate 42 stores in the country by the end of 2024. The apparel retailer also plans to open more than 20 locations next year, primarily in the Sun Belt and Northeast, according to CNBC. The retailer’s target is to operate approximately 65 U.S.

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How Emotional Insights Transform Your CX Strategy

Retail TouchPoints

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

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The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Retail TouchPoints

The immersive activity rooms and multiple consumer experiences are innovations that The North Face will definitely be taking into more stores across Europe, she added. For us the store is a place for curiosity and exploration, said Cerletti.

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How AI-Generated Digital Store Twins Help Lowe’s Optimize Layouts, Merchandising

Retail TouchPoints

Lowes also is planning to roll out chatbots for its customers this spring, one of the retailers busiest seasons. We think about gen AI tools as giving superpowers to associates, and were close to that vision, she added. When the associate comes to the customer, they feel confident that they have all the tools to help that customer.

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The House of Mouse: Inside Primark’s Mecca for All Things Disney and Marvel

Retail TouchPoints

For example, the store has a collection commemorating the 30 th anniversary of Walt Disney Animation Studios’ The Lion King , which includes fully sustainable clothing and accessories starting at $4.50. Primark also plans to bring back beloved Primark exclusives, like Disney’s Mickey Mouse x Keith Haring collection.

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Why People-Centered Design will be One of 2025’s Hottest CX Trends

Retail TouchPoints

When we do master planning, were looking at the makeup of transportation and how it relates to malls or other types of retail venues. Kato-Yokoyama: A lot of retailers are looking at their physical footprint in terms of things like the accessibility of transit and whether people have the ability to walk to the location.