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Kohl’s Expands Marketplace to New Categories Following Successful Pilot

Retail TouchPoints

The user experience is seamless within Kohls.com, with marketplace products identified by a badge on the product listing, and items are shipped directly from Kohl’s Marketplace Certified Partners. The Kohl’s Marketplace already features thousands of products in categories including apparel , fitness , wellness , toys and home.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. Adjust to Return Reluctance. Prior to the current environment, cancellations were much less common.

Shipping 290
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Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

Retail TouchPoints

All eBay Refurbished products also are backed by a one- or two-year Allstate warranty and include free shipping, eBay’s money-back guarantee and free 30-day returns. Inventory is sourced directly from the brands or top-rated sellers and it goes through a thorough vetting process before being offered for sale.

Returns 323
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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). Optimize inventory management: Like damaged products and shipping errors, theft can negatively impact retail inventory management.

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The Merchandise Planning balancing act has never been more tippy

Inside Retail

An increase in volatility in any one of these variables would be troublesome for a retailer, but when all six are in play it makes for a perfect planning storm. For discretionary retailers – fashion, homewares, sporting goods and the like – the balancing act is harder. Merchandise Planning – the hardest job in the business.

Planning 130
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Making the Most of Store Visits Post-Pandemic

Retail TouchPoints

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. A great example is DICK’S Sporting Goods’ House of Sport concept , which includes running tracks, climbing walls, batting cages and more.

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5 Must-Know Predictions for Holiday 2022

Retail TouchPoints

By contrast, only 2% of consumers say they feel the biggest impact in toys, sporting goods and games. That’s good news for holiday toy makers. Dig into their predictions and start putting your seasonal plan in place! But so far, consumers are focused on the price changes in categories like groceries (88%) and gas (69%).

Consumer 289