Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Retail TouchPoints

MARCH 20, 2025

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Others might order two or three sizes of the same item and return the ones that don’t fit. “It’s

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Returns Shipping Promotions Fulfillment 234

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Through this partnership, Ulta and Happy Returns will increase the total number of Return Bar locations to more than 5,000 by the end of 2022.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Retail TouchPoints

FEBRUARY 25, 2025

Will the item purchased arrive on time and as planned? Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping. How easy is it to complete a purchase?

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Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

MARCH 31, 2023

From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10. And this is just the first of in a series of shopping events Wish has planned for 2023. Now the platform is launching its first major sales event , dubbed “330” or “Wishmas.”

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Retail TouchPoints

SEPTEMBER 29, 2023

The iconic brand also will expand to cruise ship and airport venues, with its first airport store scheduled to debut at Dallas/Fort Worth International Airport in November 2023 via a partnership with Duty Free Americas. Toys ‘R’ Us marked its initial return to U.S. Toys ‘R’ Us marked its initial return to U.S. Retail Group.

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Planning Specialty Retailers Shipping Returns 299

Inside Retail

AUGUST 29, 2021

The new year has started off strong, according to the business, with revenue up 26 per cent year-to-date, and plans on reinvesting earnings to drive above market growth moving forward. “[Our] The post Adore Beauty rights ship in FY21 with revenue, customer and profit growth appeared first on Inside Retail.

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Shipping Beauty and Health Net Profit Returns 246

Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Inside Retail

MARCH 24, 2025

Retailers should start planning now to cater for the unique characteristics and behaviours of Gen Alpha who are likely to expect seamless, instant, and intuitive online shopping experiences, leveraging voice assistants, AI and other smart technologies, he added.

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Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 In April 2024, it announced it planned to invest $490 million in opening two new fulfilment centres in Horsley Park, Western Sydney, with one to open later in 2025 and the other by 2026. billion in the prior year.

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Retail Focus

APRIL 1, 2025

They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Currency conversion, language barriers, shipping logistics, customs regulations, and local taxes can be overwhelming if not managed properly. However, these challenges are not insurmountable.

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Payment Services Shipping Returns Marketing 130

Retail TouchPoints

JANUARY 10, 2022

The other complicating factor is you’ve got consumers who are incredibly aware of the supply chain, inventory and shipping challenges that are out there. 22, a 10% increase over last year, and retailers need to prepare themselves for the share of shoppers who prefer to make their returns at a brick-and-mortar store.

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Shopping Drop-Shipping Returns Shipping 299

Retail TouchPoints

JANUARY 26, 2021

With so much change happening so quickly and so unpredictably, we at Pitney Bowes decided that returning to an 8 th edition of our annual consumer research study wasn’t going to cut it, so instead we moved to a weekly poll of consumer sentiment in Q4 called BOXpoll. One-third think seven-day free shipping is ‘acceptable.’ on average.

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Consumer Drop-Shipping Shipping Returns 312

Inside Retail

AUGUST 29, 2023

The plans were revealed along with the group’s annual result which saw a $33.5 The business realised that achieving a return to the pre-Covid era trading and profitability “required taking a leap forward rather than taking a step back”. million items shipped. .” million items shipped.

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Planning Apparel Accounting Returns 241

Retail TouchPoints

FEBRUARY 17, 2025

Whether shipping directly to customers’ homes, enabling curbside pickup or restocking store shelves, consistently improving speed, accuracy and adaptability is crucial for meeting shopper expectations and maintaining market share. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%

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Inside Retail

FEBRUARY 17, 2025

With air freight rates predicted to return to normal this year, retailers and their suppliers are looking to rationalise traditional supply chain routes from factories to localised warehouses. Where ocean shipping used to be 15 to 20 less expensive than airfreight typically, but that ratio is now closer to around six.

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Shipping Apparel Marketing Returns 147

Retail TouchPoints

NOVEMBER 15, 2021

Amid ongoing product shortages and the rapid return of weddings and special events, David’s Bridal has rolled out a new dress collection that centers not on the season’s hottest designs or colors but rather item availability. The new Guaranteed in Stock and Ready to Ship collection features dresses starting at $89.95

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Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

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Retail TouchPoints

MAY 2, 2022

Much of this impact comes from shipping and warehousing, as well as from operating all those computer servers to facilitate all of those sales. Mitigating Returns. Product returns in particular represent a huge portion of the negative impact that ecommerce has on the environment.

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Retail Focus

FEBRUARY 6, 2025

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Contactless Services Can Soothe the Bite of Remote Returns. 11 through Dec.

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Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Adjust to Return Reluctance. Customers also expect retailers to communicate about the return process.

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Retail TouchPoints

OCTOBER 6, 2023

To succeed in the holiday peak season and ensure seamless fulfillment, deliveries, and returns, it’s essential for these partners to monitor key metrics, analyze operational data and maintain communication. 4: Return rates. Returns are an inevitable part of retail. Consider the following six metrics as North Star indicators.

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Fulfillment Returns Shipping Promotions 310

Retail TouchPoints

JUNE 25, 2024

Foot Locker has enhanced its FLX Rewards program with the introduction of FLX Cash, which allows members to use loyalty program points toward purchase discounts along with additional member benefits including priority access to highly anticipated sneaker launches, exclusive sales, free returns and upgraded birthday gifts.

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Drop-Shipping Planning Shipping Returns 258

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Shipping Returns Customer Experience Management 264

Retail TouchPoints

JULY 23, 2024

Ryan Kelly, VP of Marketing at FedEx, refers to himself as a “supply chain geek with a contrarian streak” who loves to talk “fulfillment, returns and consumer shopping behaviors with anyone who will listen.” From what we’ve seen, most of these brands still have to use fragmented and inefficient shipping solutions across multiple platforms.

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Merchant Services Returns Shipping Fulfillment 289

Retail TouchPoints

APRIL 28, 2022

There is no doubt that customers value convenience over sustainability, which is why same-day shipping remains a popular delivery option along with the increasing rate of returns in ecommerce. The road to achieving net zero is long and starts with technology adoption and a five-point action plan.

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Planning Drop-Shipping Supply Chain Management Returns 246

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. So, it is critical to optimise service and customer experience online.

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Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Returns Merchant Services Drop-Shipping Consumer 328

Inside Retail

JULY 19, 2023

Initially bootstrapped from a $2000 tax return , the family-owned brand was founded by Felicity Rodgers, who runs it with her sister Narelle Craig and husband Paul Rodgers. We talk about our online store as a window to the world, and we now ship to over 80 countries,” Rodgers said. “I I think aprons were primed for disruption.”

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Inside Retail

FEBRUARY 11, 2024

Customer experience LSKD has ‘audacious’ growth plans for the next few years and Shaughnessy is expected to play a key role in helping the brand create a unique in-store experience and ensuring the right products are stocked in each store. “A LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards.

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Retail Focus

FEBRUARY 4, 2025

Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. This improves productivity and reduces costs.

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Inside Retail

AUGUST 15, 2023

This revenue growth is reportedly due to an increase in both first-time and returning customers. Temple & Webster also has plans to achieve $1 billion in annual sales within the next three to five years. It recently appointed a chief marketing officer, and is seeing a 200 per cent return on its marketing investment.

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Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up A seamless returns experience is now a baseline expectation for customers,” explains Daly.

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Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up A seamless returns experience is now a baseline expectation for customers,” explains Daly.

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