Retail TouchPoints

AUGUST 25, 2020

To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown.

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Payment Services Fulfillment Consumer Store Operations 293

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022. The closing is subject to regulatory approvals and other customary conditions.

Point of Sale 247

Point of Sale Shopping Planning Marketing 247

Retail TouchPoints

MARCH 1, 2024

We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

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Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. As a result, all hands are on deck to implement new technologies and procedures — even store design teams.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 286

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. And that’s not all.

Inventory Management 308

Inventory Management Beauty and Health Management Planning 308

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

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Checkout Payment Services Customer Experience Supermarket 271

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 253

Payment Services Planning Point of Sale ATS 253

Retail TouchPoints

APRIL 17, 2024

The retailer will deploy the Stripe Terminal at more than 600 stores, and Stripe will simplify online checkout by allowing shoppers to seamlessly pay for items with funds from their bank accounts using Link and Stripe Financial Connections.

Payment Services 248

Payment Services Merchant Services Checkout Accounting 248

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 257

Payment Services Customer Experience Fulfillment Point of Sale 257

Retail TouchPoints

OCTOBER 4, 2023

26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints. Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023. The opening, which took place Sept.

Checkout 248

Checkout Supermarket Apparel Payment Services 248

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

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Loss Prevention Management Planning Location 226

Retail TouchPoints

AUGUST 29, 2024

In this role, he is responsible for Manhattan’s product plans across all applications and leads Manhattan’s user experience product design organization. And luckily, it’s arrived just in time for Walmart’s most recent RFID mandate. Brian Kinsella is Manhattan Associates ’ SVP of Product Management.

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Customer Experience Shipping Inventory Management Management 270

Retail TouchPoints

JANUARY 12, 2024

The company also has been working with campus card providers like CBORD, Transact and Grubhub to allow students to use their meal plans to make purchases.

Payment Services 248

Payment Services Accounting Checkout Apparel 248

Retail TouchPoints

OCTOBER 30, 2024

Like most things in security, software and holiday planning, early preparation and execution is key. As your IT team gears up for this holiday season, with all the demand, threats and holiday cheer that are sure to come with it, consider what you can do now to ready your tools and defenses accordingly.

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Payment Services Kiosk Customer Experience Management 223

Retail TouchPoints

JUNE 15, 2022

Lastly, QR codes offer a wellspring of data that fuels business intelligence, such as: what is being scanned, how long customers were in stores, what they bought and what actions they took, can all help plan store use and maximize profitability. And that’s true whether the actual sale happens in-store or continues online.

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Payment Services Checkout Shrinkage Fast Fashion 259

Retail TouchPoints

NOVEMBER 20, 2023

The following cyber plan action items detailed by the Federal Communications Commission are a great place to start for any retailer working to optimize cybersecurity for their business and loyal customers: Secure your internal network(s) and cloud services.

Payment Services 307

Payment Services Sporting Goods Inventory Management Loss Prevention 307

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

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Employee Engagement Management Point of Sale Planning 253

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 208

Checkout Payment Services ATS Accounting 208

Retail TouchPoints

FEBRUARY 7, 2023

The 35 brands that will be represented each have individual leases, but American Dream will staff the store, provide a shared checkout experience and host a loyalty program. The “AD” in the store’s name refers to “American Dream.”) 14 for one floor of a planned two-floor space. The ADdress will have a “phase one” opening on Feb.

Payment Services 245

Payment Services Department Stores Checkout Finance 245

Retail TouchPoints

APRIL 3, 2024

Incorporate Promotions and Sales When planning your digital signage content, consider the frequency and timing of sales and promotions. Depending on your goals, you might choose to schedule automatic updates on a weekly, monthly or even daily basis.

Promotions 271

Promotions Customer Experience Point of Sale Accessories 271

Retail TouchPoints

FEBRUARY 27, 2024

Ensuring business continuity plans include appropriate responses to network outages, breaches and ransomware attacks. Retailers can further reduce risks by: Procuring cyber liability insurance coverage to transfer some of the risk. Conducting a third-party audit of cybersecurity protocols.

Payment Services 258

Payment Services Wholesale Store Layout Inventory Management 258

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%.

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Checkout Location Shopping Consumer 293

Retail TouchPoints

JULY 30, 2020

According to a Capgemini study, 84% of consumers plan to use touchless technologies to avoid physical contact in stores during the pandemic. “This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”.

Payment Services 227

Payment Services Location Planning Point of Sale 227

Retail TouchPoints

MAY 9, 2022

Mashgin plans to use the investment to grow its team, accelerate expansion and scale internationally. The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate. million in Series B funding at a $1.5

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Checkout Payment Services Planning Point of Sale 232

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 New WMS and transportation management systems will use telematics and IoT sensors to give real-time information on the quality and freshness of products traveling in truck trailers; AI software to more accurately predict and plan inventory volumes; and a blockchain solution for transportation payments.

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Fulfillment Payment Services Beauty and Health Checkout 222

Retail TouchPoints

AUGUST 14, 2023

With the right operations and infrastructure systems, retailers will be able to leverage the vast capabilities derived from the computer vision and AI that power frictionless checkout, which produces rich data and insights that enable these additional tools.

Payment Services 221

Payment Services Checkout Inventory Management Grocer 221

Retail TouchPoints

OCTOBER 9, 2023

If a legacy POS is your plan to manage the complex web of inventory — amid the many different ways today’s consumers buy and receive products — please… Let us know how that works out for ya! Omnichannel doesn’t mean “starts online” and retailers automatically embrace it.

Fulfillment 295

Fulfillment Shipping Suggestive Selling Management 295

Retail TouchPoints

FEBRUARY 5, 2021

This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

Payment Services 174

Payment Services Returns Specialty Retailers Promotions 174

Retail TouchPoints

SEPTEMBER 13, 2024

Developing a Successful Smart Store Strategy Many retailer leaders will need to adjust their smart store strategies to some extent — whether they have a handful of advanced in-store capabilities or entirely automated storefronts. These adjustments begin at the earliest stages in the planning process.

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Retail TouchPoints

FEBRUARY 15, 2021

Even the best business plans expect some bumps along the road: financial insecurity among consumers, supply chain complications, a shortage of labor or reduced in-store traffic. But the COVID-19 pandemic forced retailers to grapple with all of the above, all at once.

Fulfillment 272

Fulfillment Checkout Store Layout Consumer 272

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations.

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Checkout Payment Services Store Layout Kiosk 219

Retail TouchPoints

JANUARY 11, 2021

The retailer also has been adding new reasons for shoppers to visit its brick-and-mortar stores. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021.

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Payment Services Location Fulfillment Customer Experience 261

Retail TouchPoints

MAY 31, 2023

Why Digital Signage is the Wave of the Future in Retail When digital signage is referenced, especially in retail, it’s often associated with digital screens flipping through deals, specials or other offers near the point of sale. This mostly applies to new stores, but it’s still something to keep in mind.

Advertising 260

Advertising Customer Experience Point of Sale Marketing 260

Retail TouchPoints

OCTOBER 31, 2023

This past September, Target issued a news release about its plans to close nine stores in New York City, the Bay area and the Pacific Northwest “because theft and organized retail crime are threatening the safety of our team and guests, and contributing to unsustainable business performance.”

Loss Prevention 266

Loss Prevention Sporting Goods Customer Experience Store Layout 266

Retail TouchPoints

JULY 21, 2023

Louis Schnucks stores this fall, with a broader rollout planned for later this year. The supermarket retailer will roll out the smart carts at select St. Select Caper Carts will include a bottom rack for heavy and bulky items.

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Checkout Promotions Supermarket Accounting 223

Retail TouchPoints

MAY 9, 2024

Most notable is Amazon’s recent pullback of its own tech, with the removal of JWO from its Amazon Fresh supermarkets and its plans to focus on smart carts instead at new locations. The short answer is no, although the experiment is still very much in progress — and there have been some big failures.

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Checkout Payment Services Point of Sale Location 249

Retail TouchPoints

JANUARY 8, 2024

As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. With that in mind, the negative financial impact of shrink is actually much higher than the reported $112.1

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