Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S.,

Payment Services 246

Payment Services Planning ATS Supermarket 246

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. distribution center with a new induction, sorting and packing system.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

MARCH 18, 2024

Following a 200 -store test that limited customers using self-checkout to a maximum of 10 items, Target has rolled out Express Self-Checkout to its nearly 2,000 stores nationwide. Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations.

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Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

JULY 12, 2023

AI models that can coordinate video feeds, RFID and point-of-sale transaction logs, all processed at the edge in real time, can help address price tampering and ensure that customers leave with the products the store believes they have. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 343

Retail TouchPoints

SEPTEMBER 7, 2023

Aēsop operates approximately 400 points of sale across the Americas, Europe, Australia, New Zealand and Asia, with a recent advance into China, where the brand opened its first store in 2022. The closing is subject to regulatory approvals and other customary conditions.

Point of Sale 264

Point of Sale Shopping Planning Marketing 264

Retail TouchPoints

AUGUST 25, 2020

To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

DECEMBER 13, 2023

Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. As a result, all hands are on deck to implement new technologies and procedures — even store design teams.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

OCTOBER 7, 2020

Yet in the midst of taking hundreds of stores through a complex closing and reopening process, Hudson made a daring decision — not only to continue the deployment of the Flooid platform but to accelerate it. “We We were already on a very demanding timeline to implement the system across more than 2,000 points of sale in the U.S.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

MARCH 1, 2024

We are also excited to partner even more with our vendors this year as it relates to their branded in-store merchandise experiences,” Barry added, identifying Tesla, Lovesac and Starlink as examples of planned vendor partnerships. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

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Planning Location Point of Sale Visual Merchandising 278

Retail TouchPoints

SEPTEMBER 10, 2024

In addition to the Mexican app, scheduled to debut later this year, Levi’s also is planning to integrate digital returns and exchanges into BackPocket to streamline checkout processes.

Checkout 258

Checkout Accounting Returns Planning 258

Retail TouchPoints

NOVEMBER 30, 2021

Amazon announced that it would make its JWO technology available to other retailers in March 2020 , and deployed the technology at an Amazon Fresh store in June 2021. The company plans to equip two of its Whole Foods stores with cashierless solutions in 2022.

Checkout 297

Checkout Payment Services Customer Experience Supermarket 297

Retail TouchPoints

FEBRUARY 10, 2022

It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have. Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. And that’s not all.

Inventory Management 321

Inventory Management Beauty and Health Management Point of Sale 321

Retail TouchPoints

APRIL 17, 2024

The retailer will deploy the Stripe Terminal at more than 600 stores, and Stripe will simplify online checkout by allowing shoppers to seamlessly pay for items with funds from their bank accounts using Link and Stripe Financial Connections.

Payment Services 264

Payment Services Merchant Services Checkout Accounting 264

Retail TouchPoints

NOVEMBER 3, 2021

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 278

Payment Services Customer Experience Fulfillment Point of Sale 278

Retail TouchPoints

FEBRUARY 5, 2021

This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well. Ultimately, planning for holiday season 2021 begins with the recap of holiday season 2020. Gene Bornac is Chief Strategy Officer at enVista.

Payment Services 232

Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

OCTOBER 4, 2023

26, 2023, comes despite Amazon CEO Andy Jassy’s February 2023 announcement that the retailer would halt expansion of its Amazon Fresh and Amazon Go store footprints. Amazon had announced plans to close eight Amazon Go stores in March 2023 and reportedly closed a Seattle location in June 2023. The opening, which took place Sept.

Checkout 277

Checkout Apparel Supermarket Payment Services 277

Retail TouchPoints

AUGUST 29, 2024

In this role, he is responsible for Manhattan’s product plans across all applications and leads Manhattan’s user experience product design organization. And luckily, it’s arrived just in time for Walmart’s most recent RFID mandate. Brian Kinsella is Manhattan Associates ’ SVP of Product Management.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

Loss Prevention 245

Loss Prevention Management Planning Location 245

Retail TouchPoints

AUGUST 29, 2023

Using the Amazon “Just Walk Out” technology, Grubhub Campus has introduced cashierless checkout at convenience stores at Loyola University Maryland. Students, faculty and staff scan a QR code to enter the store, pick their items and leave, with the payment deducted from their student meal plan or other stored payment methods.

Checkout 242

Checkout Payment Services ATS Accounting 242

Retail TouchPoints

JULY 30, 2020

According to a Capgemini study, 84% of consumers plan to use touchless technologies to avoid physical contact in stores during the pandemic. “This reflects our continued focus on innovation and finding new ways to help maintain the safety of our customers and employees.”.

Payment Services 271

Payment Services Location Planning Point of Sale 271

Retail TouchPoints

JANUARY 12, 2024

After a customer pays at a register or via the Scan & Go mobile payment solution, a combination of computer vision and digital technology deployed in stores’ exit areas captures images of their cart and verifies payment for all items within a shopper’s basket.

Payment Services 264

Payment Services Planning Point of Sale ATS 264

Retail TouchPoints

MAY 9, 2022

Mashgin plans to use the investment to grow its team, accelerate expansion and scale internationally. The Mashgin solution speeds checkout by reading multiple items simultaneously, although it requires shoppers to set their purchases down on the countertop devices’ base to operate. million in Series B funding at a $1.5

Checkout 273

Checkout Payment Services Planning Point of Sale 273

Retail TouchPoints

FEBRUARY 7, 2023

The 35 brands that will be represented each have individual leases, but American Dream will staff the store, provide a shared checkout experience and host a loyalty program. The “AD” in the store’s name refers to “American Dream.”) 14 for one floor of a planned two-floor space. The ADdress will have a “phase one” opening on Feb.

Payment Services 276

Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

MARCH 15, 2023

Many business leaders, and retailers specifically, plan to increase their investment in digital technology for the frontline. However, employee shortages are forcing many organizations to prioritize capabilities that support operating efficiency and store performance over employee engagement and loyalty.

Employee Engagement 277

Employee Engagement Management Point of Sale Planning 277

Retail TouchPoints

JUNE 15, 2022

Lastly, QR codes offer a wellspring of data that fuels business intelligence, such as: what is being scanned, how long customers were in stores, what they bought and what actions they took, can all help plan store use and maximize profitability. And that’s true whether the actual sale happens in-store or continues online.

Payment Services 264

Payment Services Checkout Shrinkage Fast Fashion 264

Retail TouchPoints

AUGUST 14, 2023

With the right operations and infrastructure systems, retailers will be able to leverage the vast capabilities derived from the computer vision and AI that power frictionless checkout, which produces rich data and insights that enable these additional tools.

Payment Services 245

Payment Services Checkout Inventory Management Grocer 245

Retail TouchPoints

SEPTEMBER 13, 2024

Developing a Successful Smart Store Strategy Many retailer leaders will need to adjust their smart store strategies to some extent — whether they have a handful of advanced in-store capabilities or entirely automated storefronts. These adjustments begin at the earliest stages in the planning process.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Retail TouchPoints

JANUARY 11, 2021

The retailer also has been adding new reasons for shoppers to visit its brick-and-mortar stores. An electronic waste recycling program that M.Video launched in summer 2019 is now available in 450 stores, with plans to add another 200 locations in 2021.

Payment Services 301

Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

JULY 21, 2020

Walmart Canada is planning a $3.5 New WMS and transportation management systems will use telematics and IoT sensors to give real-time information on the quality and freshness of products traveling in truck trailers; AI software to more accurately predict and plan inventory volumes; and a blockchain solution for transportation payments.

Fulfillment 239

Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

NOVEMBER 20, 2023

The following cyber plan action items detailed by the Federal Communications Commission are a great place to start for any retailer working to optimize cybersecurity for their business and loyal customers: Secure your internal network(s) and cloud services.

Payment Services 312

Payment Services Sporting Goods Inventory Management Loss Prevention 312

Retail TouchPoints

JANUARY 12, 2024

The company also has been working with campus card providers like CBORD, Transact and Grubhub to allow students to use their meal plans to make purchases.

Payment Services 264

Payment Services Accounting Checkout Apparel 264

Retail TouchPoints

OCTOBER 31, 2023

This past September, Target issued a news release about its plans to close nine stores in New York City, the Bay area and the Pacific Northwest “because theft and organized retail crime are threatening the safety of our team and guests, and contributing to unsustainable business performance.”

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. At the same time, they’re trying to help associates feel empowered in an increasingly busy, high-pressure environment.

Payment Services 245

Payment Services Accessories Point of Sale Store Operations 245