Retail TouchPoints

JULY 10, 2025

As they move closer to adulthood and gain spending power, their expectations around payments will be higher, faster and more digitally integrated than anything retailers have encountered before. Mobile-First Payments are the New Standard For Gen Alpha, paying with cash or even using a plastic card may soon feel as dated as writing a cheque.

Merchant Services 165

Merchant Services Payment Services Checkout Social Commerce 165

Inside Retail

JULY 15, 2025

While the reforms aim to simplify payment processes and increase transparency, some industry groups say they risk obscuring the true cost of card payments by embedding fees into the product price, making it harder to compete in an already margin-tight environment. billion annually. billion annually.

Merchant Services 208

Merchant Services Payment Services Consumer Management 208

Retail TouchPoints

JUNE 3, 2025

Over the next few weeks, PayPal will roll out physical payment cards to eligible U.S. PayPal Credit customers, adding a tangible way for consumers to pay for in-store purchases. The cards, issued by Synchrony , expand on PayPal Credits digital offering and will be usable everywhere that Mastercard is accepted.

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Payment Services Finance Promotions Consumer 255

Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. said Elery Pfeffer, Founder and CEO of Nift in an interview with Retail TouchPoints.

Merchant Services 147

Merchant Services Payment Services Jewelry Customer Experience 147

Retail Focus

JANUARY 20, 2025

PXP , a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected.

Merchant Services 147

Merchant Services Payment Services Management Planning 147

Retail TouchPoints

JULY 4, 2025

Long forms, limited payment options and inflexible delivery choices continue to frustrate shoppers, leading to cart abandonment, lost revenue and declining trust. Third, leading retailers use AI to simplify the checkout process. But one area continues to underperform: checkout.

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Checkout Payment Services Fulfillment Specialty Retailers 147

Inside Retail

JUNE 25, 2025

The act, which has not yet been passed by the US House of Representatives, would create a pathway for banks, fintech firms and big-box retailers, such as Amazon, to issue their own stablecoins or weave them into their current payment platforms. What are stablecoins? Will stablecoins be a firm reality for retailers?

Merchant Services 147

Merchant Services Payment Services Consumer Checkout 147

Retail TouchPoints

FEBRUARY 24, 2025

Unfortunately, fraudsters are increasingly lurking right before the finish line, turning seemingly legit revenue into unrecoverable losses. Each year, approximately 25% of all legitimate transactions are declined, which not only cuts into revenue but frustrates and alienates players. False positives occur due to many reasons.

Merchant Services 165

Merchant Services Returns ATS Marketing 165

Retail Focus

FEBRUARY 26, 2025

Research from inclusive payments platform, Ecommpay, has found that merchants place more value on the practical elements of a payment provision than on a personal recommendation or even cost. Over half (57%) of merchant respondents selected functionality as one of their top three criteria when choosing a payment provider.

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Merchant Services Payment Services Checkout Accounting 147

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail Focus

JULY 17, 2025

The temperatures might be hotting up, but the majority of e-commerce businesses will now be planning for the winter months, with Black Friday always a key revenue driver. We know from previous research that most drop-offs occur at the payment stage, highlighting a key point for retailers to get right. growth, and a 3.8%

Merchant Services 147

Merchant Services Checkout Planning Promotions 147

Retail TouchPoints

DECEMBER 23, 2024

And while there are many gaming platforms that allow users to tailor their virtual identities, Roblox has become a major sandbox for brands across categories to test digital goods, creating major opportunities for them to drive brand immersion, loyalty and real-life conversions. Beauty Photo credit: E.l.f. Beauty E.l.f.

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Payment Services Fashion Accessories Kiosk 278

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

365 Retail

JUNE 13, 2025

The digital marketplace landscape is rapidly evolving, and one of the most significant innovations transforming how platforms handle payments is the embedded wallet solution. What Are Embedded Wallets? This eliminates the delays associated with external payment processors and creates a frictionless user experience.

Payment Services 52

Payment Services Accounting Management Promotions 52

Retail Focus

JULY 17, 2025

Learning from Digital-First Platforms One of the most influential trends shaping this change is the rise of digital-first platforms that deliver instant access, intuitive interfaces, and personalised engagement. Platforms that succeed invest heavily in user testing to ensure every interaction is as effortless as possible.

Payment Services 130

Payment Services Checkout Store Layout Returns 130

Retail TouchPoints

MARCH 7, 2025

Even as a discount helps a business move product, its also cutting into sales revenue and margins. They can often be difficult to implement, especially for businesses with recurring monthly payments. For companies looking to protect this metric, a digital incentive can appeal to customers without the same revenue hit.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail TouchPoints

JULY 15, 2025

Shopify has added new rules to the millions of merchant websites it powers, requiring that purchases made by agentic AI platforms aren’t completed without a “final human review.” New rules in the platform’s Robot & Agent Policy now clearly specify that “checkouts are for humans. Nearly 75% of Shopify’s $8.9

Merchant Services 194

Merchant Services Payment Services Checkout Fulfillment 194

Retail TouchPoints

JUNE 27, 2025

The key to addressing these challenges lies in machine learning (ML)-powered retail media solutions, which optimize product visibility, enhance the shopping experience and create a win-win-win scenario for sellers, buyers and platforms alike. This shift has created an intricate and interconnected marketplace ecosystem.

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Advertising Payment Services Fulfillment Shopping 162

Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

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Merchant Services Payment Services Marketing Shopping 243

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Merchant Services 173

Merchant Services Payment Services Consumer Checkout 173

Retail TouchPoints

NOVEMBER 5, 2024

Instead of such half-measures, retailers need a system that accounts for these behavioral challenges and can smooth the customer payment journey. Offer alternative login methods, such as social logins, magic links and passkeys directly in the customer payment flow using adaptive authentication.

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Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

DECEMBER 18, 2024

Clarks decided to use the opportunity to shift to a MACH (microservices, API-first, cloud-native and headless) platform. You can’t have an ecommerce platform without the order management side, so all of that came into my space, said Neighbour. Despite it ending up that way, the letter A was not a requirement.) And thats not all.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

FEBRUARY 7, 2025

In fact, that seamless user experience is especially critical for this audience, largely because theyve grown up with the ease of platforms like Amazon, Netflix and even Uber. Composable commerce is making it easier to create feature-rich platforms more quickly, Chandel said.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Cultivating KOCs (key opinion consumers, a.k.a. That means less customer data coming to you.

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Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

NOVEMBER 18, 2024

The holiday season is upon us and will mark a huge boost in revenue for most retailers. Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well.

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Returns Payment Services Target Market Apparel 147

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

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Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

JULY 9, 2025

The premise is simple: instead of directing shoppers to external websites, retailers can now bring the entire buying journey to the platforms and apps people use daily to engage with content. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

Merchant Services 147

Merchant Services Payment Services Shopping Checkout 147

Inside Retail

MAY 18, 2025

M&S suspended all online orders, affecting both clothing and homewares sales, which make up a significant portion of its revenue. In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Retail TouchPoints

JULY 11, 2025

On platforms like Adobe Commerce, leading retailers like Helly Hansen or Villeroy & Boch have leveraged flexibility and scalability to deliver highly tailored shopping journeys, yet those results are only possible when backed by a data-informed UX strategy.

Merchant Services 147

Merchant Services Payment Services Checkout Inventory Management 147

Retail TouchPoints

MAY 30, 2025

In the retail sector, where customer trust is paramount, embedding security awareness across all levels of the business is crucial. While information remains limited at this point, suspending website functionality is not a decision that organizations take lightly.

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Payment Services Accounting Returns ATS 235

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention. You can build sustainable recurring revenue in this new regulatory environment.

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Payment Services Customer Retention Customer Experience Marketing 179

Small Biz Trends

JUNE 27, 2025

Key Takeaways The Square Reader is fully compatible with the latest iPhone models, offering seamless integration for efficient payment processing for small businesses and freelancers. If you’re a small business owner or a freelancer, you know the importance of seamless payment solutions. Great news!

Payment Services 102

Payment Services Point of Sale Inventory Management Management 102

Retail TouchPoints

DECEMBER 11, 2024

The platform includes features that will feel familiar to Amazon regulars, including customer reviews , seller (dealership) reviews and the standard Amazon checkout experience. Once customers select a vehicle, they can secure financing, e-sign paperwork and complete their order, all on the Amazon platform.

Payment Services 273

Payment Services Finance Checkout Shopping 273

Inside Retail

JULY 9, 2025

Peer-to-peer dress sharing platform Derignerex has been acquired by the Sarai family after it entered into administration in March. The brand allows women to share and rent over 50,000 designer dresses, generating revenue for lenders, and helps reduce the environmental toll of fast fashion.

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Payment Services Fast Fashion Fashion Accessories 147

Inside Retail

JULY 2, 2025

We have written to both Meta Platforms (as the owner of Facebook and Instagram) and Shopify to request they scrutinise and take appropriate action against the operators of ghost stores,” said Lowe. Consumers can contact banks or payment providers to check if transactions can be stopped or reversed if products have already been purchased.

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Consumer Drop-Shipping Merchant Services Payment Services 249

Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs.

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Finance Payment Services Location Planning 279