Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S. Denise Leonhard, VP and GM, Venmo.

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Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

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Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

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Retail TouchPoints

DECEMBER 23, 2024

And while there are many gaming platforms that allow users to tailor their virtual identities, Roblox has become a major sandbox for brands across categories to test digital goods, creating major opportunities for them to drive brand immersion, loyalty and real-life conversions. Beauty Photo credit: E.l.f. Beauty E.l.f.

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Inside Retail

OCTOBER 27, 2024

billion merger in early November, but in the meantime, Chemist Warehouse is rolling out a new payment system, expanding internationally and creating new marketing partnerships. Changing the payment game Chemist Warehouse announced that it is introducing a QR code payments system to both its online marketplace and 600 stores nationwide.

Merchant Services 243

Merchant Services Payment Services Marketing Shopping 243

Retail TouchPoints

MARCH 7, 2025

Even as a discount helps a business move product, its also cutting into sales revenue and margins. They can often be difficult to implement, especially for businesses with recurring monthly payments. For companies looking to protect this metric, a digital incentive can appeal to customers without the same revenue hit.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail Focus

JANUARY 21, 2025

New research commissioned by inclusive global payments platform Ecommpay found that 61% of e-commerce merchants would definitely choose a payment provider based on their commitment to ESG. Payment partners are being chosen based on their sustainability and overall commitment to Equality, Sustainability and Governance.

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Retail TouchPoints

JULY 2, 2024

They can severely impact revenue and tarnish a merchant’s reputation. On top of this, using account updater services can prevent declines due to outdated payment information, reducing related chargebacks. Optimizing Payment Processes Optimizing the merchant descriptor is another important step in preventing chargebacks.

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Merchant Services Payment Services Accounting Management 279

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

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Payment Services Merchant Services Consumer Checkout 162

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 279

Merchant Services Payment Services Checkout Consumer 279

Retail TouchPoints

APRIL 7, 2025

3D Secure (3DS) is an additional layer of cardholder security and authentication for online card transactions, and more and more large retailers are wanting to add it into their payments process. However, 3DS places more risk on and less revenue for card issuers, driving their hesitation in wanting to use it in the U.S.

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Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

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Retail TouchPoints

NOVEMBER 21, 2024

In October, Beyond committed to invest $40 million in the struggling home goods retailer as part of a wide-reaching partnership that would combine The Container Store’s brick-and-mortar footprint with Beyond’s customer data platform, loyalty and payment programs.

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Retail TouchPoints

FEBRUARY 7, 2025

In fact, that seamless user experience is especially critical for this audience, largely because theyve grown up with the ease of platforms like Amazon, Netflix and even Uber. Composable commerce is making it easier to create feature-rich platforms more quickly, Chandel said.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. This can include international remittances as well as gig platforms like Uber and member community businesses like AirBnB.

Merchant Services 147

Merchant Services Payment Services Marketing Management 147

Retail TouchPoints

DECEMBER 18, 2024

Clarks decided to use the opportunity to shift to a MACH (microservices, API-first, cloud-native and headless) platform. You can’t have an ecommerce platform without the order management side, so all of that came into my space, said Neighbour. Despite it ending up that way, the letter A was not a requirement.) And thats not all.

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Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

DECEMBER 31, 2024

Customers today want consistent, personalized experiences across channels with multiple payment options and faster refunds. They also expect products to be available where, how and when they want them, which is only possible through a truly omnichannel approach on a single technology platform.

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Returns Payment Services Shipping Fulfillment 311

Inside Retail

OCTOBER 10, 2023

Apple Pay, Google Pay and China’s WeChat Pay, which have grown rapidly in recent years, are not currently designated as payment systems, putting them outside Australia’s financial regulatory system. It would also give powers to the treasurer to order regulators to check if any payment platforms pose risks to the country.

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Retail TouchPoints

NOVEMBER 5, 2024

Instead of such half-measures, retailers need a system that accounts for these behavioral challenges and can smooth the customer payment journey. Offer alternative login methods, such as social logins, magic links and passkeys directly in the customer payment flow using adaptive authentication.

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Payment Services Customer Retention Accounting Checkout 298

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga. With Reshop, customers can receive instant refunds — offering them greater flexibility, control and confidence to shop again right away.

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Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

SEPTEMBER 26, 2023

Mercedes-Benz owners in Germany can now start the fueling process directly from their vehicle and pay digitally by fingerprint with a new native in-car payment service, developed in partnership with Mastercard. We are pioneers in native in-car payment and are already working on the integration of further services.”

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Payment Services ATS Checkout Customer Experience 264

Retail TouchPoints

JULY 11, 2024

Ebay is working to better support its sellers with a revamped advertising experience as well as a new Business Cash Advance offering that gives sellers quick access to revenue-based loans. The new financing option, part of Ebay Seller Capital , is being offered in partnership with embedding finance platform Liberis. “As

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Advertising Payment Services Finance Promotions 277

Retail TouchPoints

NOVEMBER 29, 2024

Indonesian platforms like Tokopedia and Bukalapak in particular exploit that country’s large, tech-savvy “Gen Next” cohort. Promotional efforts such as coupons and discounts work well in social commerce, too, as do flexible payment terms. Cultivating KOCs (key opinion consumers, a.k.a. That means less customer data coming to you.

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Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

MARCH 12, 2025

Now, with the Federal Trade Commission’s recent finalization of the “Negative Option Rule,” businesses offering recurring billing face a pivotal moment that demands both operational changes and fresh thinking about customer retention. You can build sustainable recurring revenue in this new regulatory environment.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

MAY 24, 2024

To create a competitive experience, the back end of a merchant’s in-store and online business needs to be unified, ultimately creating a front-end experience that is consistent and cohesive. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

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Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JANUARY 2, 2025

Both Visa and Mastercard measure in-store and online sales for all payment types in their analysis. Malls Win Big Amid Shortened Shopping Season According to Visa, 77% of total payment volume took place in stores this year versus 23% online, with total retail spend in stores growing 4.1% (versus 1.6% and 4.8% , respectively, from Nov.

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Retail TouchPoints

APRIL 24, 2025

Last year, meal delivery platform Grubhub entered the increasingly crowded commerce media arena with the debut of Grubhub Ads , developed in partnership with Koddi. Additionally, Grubhub itself has seen a 20% increase in ad click-through rates and a 6% increase in revenue. Merchant view of the Grubhub Ads platform.

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Merchant Services Advertising ATS Payment Services 147

Retail TouchPoints

OCTOBER 11, 2023

Gem Shopping Network (GSN ) has carved a unique space in the shoppable media market: Its primary business is still conducted via linear television, akin to the Home Shopping Network and QVC, but it also is growing significantly through connected TV (CTV) and streaming platforms like Apple TV, Roku and YouTube.

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Jewelry Payment Services Consumer Shopping 264

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

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Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

DECEMBER 11, 2024

The platform includes features that will feel familiar to Amazon regulars, including customer reviews , seller (dealership) reviews and the standard Amazon checkout experience. Once customers select a vehicle, they can secure financing, e-sign paperwork and complete their order, all on the Amazon platform.

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Payment Services Finance Checkout Shopping 273

Retail TouchPoints

MAY 22, 2024

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain.

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Retail TouchPoints

FEBRUARY 8, 2024

Platforms such as ITV’s Matchmaker and Channel 4’s BRANDM4TCH are leading the way on this front. Media owners aren’t just providing a platform for advertisers. Shoppable ads on CTV platforms already make it possible for viewers of a cooking program, for instance, to buy the items and ingredients being used on screen quickly and easily.

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Payment Services Advertising Customer Experience Consumer 312

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. Once confirmed, theyll finish checkout using one of Adidas’ payment options.

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Retail Focus

APRIL 8, 2025

These retail giants understand that an app is far more than a mere transaction platform. Through real-time inventory checks, personalized suggestions, and a simple purchase process, they enhance convenience for consumers while capturing valuable data that can further improve the shopping experience.

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Payment Services Inventory Management Consumer Customer Experience 130

Retail TouchPoints

JANUARY 29, 2025

In October 2024 , Bed Bath & Beyond parent company Beyond had committed to investing $40 million in The Container Store as part of an agreement that would have combined the specialty retailers brick-and-mortar footprint with Beyonds customer data platform, payment and loyalty programs.

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Payment Services Specialty Retailers Finance Customer Experience 232

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. The brands that can recognise, engage, and retain their own customers rather than relying on third-party platforms will build stronger, more profitable relationships.

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Retail TouchPoints

MARCH 31, 2025

This confusion leads to unnecessarily high fees 72% of businesses are overcharged for their credit card processing. This means many retailers are losing revenue to unnecessary charges, penalties and hidden fees. By learning how to spot and address these issues, businesses can reduce costs and increase their revenue.

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Payment Services Merchant Services Point of Sale Accounting 147