Retail TouchPoints

FEBRUARY 7, 2023

million debt service payment on municipal bonds sold to help finance the venture, due to insufficient funds. The mall also had missed the previous payment deadline for the same reason in August 2022. The American Dream mall and entertainment complex failed to make a Feb. 1, 2023 $8.8 The notice from U.S.

Payment Services 276

Payment Services Department Stores Checkout Finance 276

Retail TouchPoints

APRIL 24, 2023

Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while “conducting a limited marketing process” to find one or more buyers for some or all of its assets. It remains to be seen if a court-approved sales process will enable better results for the retailer.

Payment Services 278

Payment Services Finance Location Planning 278

Retail TouchPoints

JULY 20, 2023

Amazon will expand its Amazon One palm payment technology to all 500+ Whole Foods Market stores by the end of 2023. The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., Amazon acquired Whole Foods in 2017 for $13.7 billion.

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Payment Services Planning ATS Supermarket 246

Retail TouchPoints

JULY 30, 2020

Responding to an escalating demand for contactless payment options, CVS Pharmacy will offer PayPal and Venmo QR code technology, enabling customers to check out touch-free in all 8,200 stand-alone CVS Pharmacy locations in the U.S. The program is scheduled to roll out nationwide in Q4.

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Payment Services Location Planning Point of Sale 269

Retail TouchPoints

JULY 25, 2023

Any retailer that’s attempted to provide pickup and delivery services knows how fraught (not to mention expensive) they can be. Yet Walgreens has so much confidence in its ability to quickly pick and deliver orders that it’s now offering 30-minute store pickups and one-hour delivery, the latter with a money-back guarantee.

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Payment Services Fulfillment Store Operations Point of Sale 246

Retail TouchPoints

JULY 29, 2024

In fact, well-established Fortune 500 grocery chains could be throwing away tens of millions of dollars on bad substitution returns, refunds and customer service calls related to these issues. The simpler and more targeted the process, the better. You will need to change how payments get processed to wait for customer responses.

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Payment Services Returns Fulfillment Promotions 245

Inside Retail

AUGUST 21, 2023

We operate in more than 100 countries and see that retail automation technologies are no longer simply trend-setting differentiators, but essential tools in effective retail.” When retailers think of retail automation, they are prone to conjure images of such in-store features as check-out lanes and digital payments.

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Payment Services Management Store Operations Returns 246

Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

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Payment Services Kiosk Marketing Inventory Management 246

Retail TouchPoints

DECEMBER 28, 2021

Think food services, retail and personal and laundry services, for instance. This included adding ecommerce platforms, touchless payments and contactless delivery such as curbside or buy online, pick up in-store (BOPIS). Reasons cited were that the country’s 1.1 Although disparities continue, certain movements help.

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Payment Services Finance Marketing Promotions 279

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. As a result, retailers are focused on removing unnecessary contact from the shopping journey.

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Payment Services Fulfillment Consumer Store Operations 306

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. RFID can enable personalized product recommendations and a more seamless in-store experience. For customers.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

JUNE 3, 2021

Thirteen years after Woolworths introduced self-service checkouts to Australian supermarket shoppers, discount grocer Aldi has bowed to the demand for quick and convenient self-serve transactions at its stores. I suspect they’ll progress that across their fleet of stores in the coming years,” Mortimer said. Quiet observer.

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Payment Services Checkout Promotions Supermarket 52

Retail TouchPoints

APRIL 17, 2023

With refreshed apps, streamlined loyalty programs and experimental presences in-store and in the metaverse, retailers have gone above and beyond to entice and retain customers. Similarly, Lowes Foods has prioritized unique experiences, opting for entertainment-based enhancements to its 80 full-service supermarkets.

Specialty Retailers 276

Specialty Retailers Grocer Payment Services Outdoor 276

Retail TouchPoints

JANUARY 11, 2021

“As part of the ONE RETAIL approach, we combine a variety of consumer journeys into one and put our smartphone app at the center of the entire shopping process,” explained Ekaterina Sokolova, CFO of M.Video Eldorado Group in an interview with Retail TouchPoints. “We Machine Learning-Powered Analytics Now Central to Demand Forecasting.

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

JANUARY 26, 2021

stores, according to court papers. The retailer’s parent company and its international operations, as well as the ELEMIS and LimeLife brands, will be unaffected by the move. L’Occitane expects the restructuring process to better position its flagship banner for growth in the U.S. by reducing its rent payments.

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Payment Services Store Operations ATS 243

Retail TouchPoints

JUNE 16, 2021

The M&A process is highly involved, and acquirers are becoming increasingly sophisticated. We advise our clients to begin the process at least 12 months in advance of their anticipated exit date so they can do everything possible to achieve the best results at a potential sale. But what exactly does that process entail?

Payment Services 164

Payment Services Marketing Advertising Accounting 164

Retail TouchPoints

AUGUST 3, 2020

The remaining Lord & Taylor stores continue to operate as Lord & Taylor owner Le Tote Inc. The clothing rental subscription service purchased Lord & Taylor from Hudson’s Bay Company in November 2019. Le Tote continues to operate its digital subscription service, as well as Lord & Taylor’s online retail business.

Merchant Services 299

Merchant Services Payment Services Location Store Operations 299

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Smaller stores have less space to work with, which means smaller products selections where every SKU counts.

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Payment Services Checkout ATS Kiosk 317

Retail TouchPoints

FEBRUARY 25, 2021

The company will implement the shut down through an orderly wind down process that it believes will be in the best interests of the company, its creditors and other stakeholders.”. “The The company ceased all regular operations and began the wind-down process on Feb. The result was empty shelves.

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Payment Services Shopping Store Operations 147

Retail TouchPoints

FEBRUARY 16, 2024

“At Starbucks, we have challenged ourselves to imagine what’s possible when we take a closer look at the many ways our partners and customers interact with us and experience our stores every day,” said Katie Young, SVP of Store Operations at Starbucks in a statement.

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Payment Services Store Operations Point of Sale Visual Merchandising 273

Retail TouchPoints

APRIL 6, 2023

The newest generation of artificial intelligence (AI) would seem to be tailor-made for the behind-the-scenes operational complexity of today’s retail organization — and in many ways it is. Everything Comes Back to the Data As promising as AI can be in retail operations, it also carries risks.

Payment Services 262

Payment Services Supply Chain Management Supermarket Accounting 262

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 264

Payment Services Inventory Management Promotions Management 264

Retail TouchPoints

MARCH 18, 2024

Despite some consumer and retailer complaints about self-checkout , the technology is well entrenched in retail store operations. While there is some resistance to self-service POS, the efficiency and cost-effectiveness can’t be overlooked,” said Benjamin Bond, Principal at Kearney in an interview with Retail TouchPoints.

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Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. Coral Coast targeted First Nations consumers who received Centrelink payments.

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Payment Services Target Market Store Operations Location 297

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 278

Finance Merchant Services Payment Services Fulfillment 278

Retail TouchPoints

MARCH 17, 2023

“We do not use facial recognition technology in any of our stores, and claims made otherwise are false,” said an Amazon spokesperson in a statement shared with Retail TouchPoints. The customer is always in control of when they choose to be identified using their palm.”

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Payment Services Location Store Operations ATS 264

Inside Retail

JUNE 13, 2024

Li explains this model helps Cotti Coffee to capitalise on the local market knowledge and regional resources of its partners, while the latter will bring to the table the supply chain, operational and other strengths. We have also iterated on store formats. This is also our central area of focus for this year.”

Payment Services 261

Payment Services Marketing Outdoor Management 261

Retail TouchPoints

JUNE 23, 2023

Increasingly, however, their focus has turned to the large amounts of data processed at the “edge,” and not just transactional information: inventory, sensor, capacity, video, performance — across tens to hundreds of devices in each store. Edge systems process data in real time.

Payment Services 278

Payment Services Customer Experience Promotions Point of Sale 278

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Retail TouchPoints: Many consumers begin their purchasing process online but end up in brick-and-mortar stores. How does Verizon facilitate that type of shopper journey?

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Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

APRIL 13, 2022

Other retailers notice when leading industry players like Walmart or Circle K make a move, so many brands are now likely considering adding crypto payment options and Bitcoin ATMs to their stores. Cryptocurrency ATM operators at first followed many of the same strategies as traditional ATM machine providers.

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Payment Services Finance Location Consumer 274

Retail TouchPoints

MAY 25, 2023

The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery. eGrowcery provides us everything we require to operate a vibrant experience that meets the demands of our existing shoppers and will attract new ones.”

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Fulfillment Payment Services Point of Sale Marketing 278

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. The future likely holds a hybrid model where self-service POS coexists with traditional systems.

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Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

NOVEMBER 15, 2023

Although slower to innovate by nature, physical retail is now beginning to change significantly thanks to new digital forms of payment, such as Google Pay or Apple Pay, and cutting-edge AV experiences made possible with interactive displays and immersive audio. And Apple will receive a cut of the transaction.

Payment Services 278

Payment Services Shopping Advertising Promotions 278

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! They likely need to host events, too, since store events are all the rage. Keep the stores tidy.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MAY 21, 2021

Under the strategic collaboration, Hanshow will adopt Microsoft Azure operated by 21Vianet for its operations while also prioritizing Microsoft technology for its solutions to retail clients. This will unify Hanshow’s global information systems to improve efficiency and security.

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Payment Services Technical Support Management Marketing 299

Retail TouchPoints

SEPTEMBER 13, 2024

However, that’s not to say that the current state of smart stores is ideal. One retailer has recently come under scrutiny for its automated payment technologies across storefronts, leading experts and consumers to question just how intelligent their smart stores are. By 2030, the smart retail market will be worth $91.36

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Payment Services Checkout Inventory Management Kiosk 284