Retail TouchPoints

OCTOBER 24, 2024

Marketers’ traditional funnel-shaped operating model has been completely upended by the evolving and expanding world of ecommerce. Here’s how Macy’s , Jacadi and Amazon are leveraging innovative cart, payment, checkout and post-purchase experiences to drive conversions and even repeat purchases.

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Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked.

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Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. The premise of ShipStation is that we cover all of a retailers’ shipping needs on one platform,” says Pope.

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Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

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Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Storis

SEPTEMBER 20, 2024

When operating an eCommerce website, a common challenge for retailers is shopping cart abandonment. To combat shopping cart abandonment on furniture and appliance eCommerce websites, here are actionable strategies you can implement to grow online revenue. This can translate to a significant loss of revenue.

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Retail TouchPoints

FEBRUARY 16, 2022

Some think it will revolutionize the way we shop forever, marrying the advantages of in-person and online shopping and unlocking new possibilities for how we buy and sell products (both physical and digital). How will we pay for goods and services? Brands will need to invest in compliance.

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I Love Fashion

JULY 7, 2024

Fashion Digital Marketing Agency Forrester Research showed that digital shopping cart abandonment loses revenue of almost $18 billion annually. This article explains every reason behind these issues and guides you to reduce shopping cart abandonment, retailers, inventory management insights, and more. Lack of multiple payment options.

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Retail Bound

JANUARY 12, 2023

Therefore, to be successful, eCommerce retailers and eCommerce order fulfillment services need to understand the new trends in consumer shopping behavior. In this blog post, we discuss 5 trends in eCommerce consumer behaviors that online retailers and eCommerce fulfillment services should be aware of this year.

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Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Retail TouchPoints

APRIL 5, 2022

Consumers will be encouraged to clean out their closets to earn PacSun credits and to shop for “pre-loved” (a.k.a. At PacSun, we are committed to digital innovation and delivering services that our customers will love and use,” said Mimi Ruiz, VP of eCommerce at PacSun in a statement. gently used) items through the retailer’s website.

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Inside Retail

NOVEMBER 22, 2023

The holiday shopping season is teed up for its annual explosion of spending. However, unlike gift buyers heading to stores or shopping online these adversaries are not seasonal actors. However, unlike gift buyers heading to stores or shopping online these adversaries are not seasonal actors.

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Retail TouchPoints

JUNE 13, 2023

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. That said, don’t rely on an AI chatbot to completely replace your customer service team. However, in 2023, a different kind of third-party payment option is gaining speed: the buy-now-pay-later option.

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Retail Focus

SEPTEMBER 1, 2024

This includes all of your customer’s encounters with your online brand, from initial awareness of the company and its offerings to the post-purchase customer service experience. Global events such as the COVID-19 epidemic have also contributed to this shift, causing even more shoppers to choose online shopping as their default option.

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Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. This type of platform can aid grocers in providing customers with a seamless shopping experience even as their preferences keep evolving. Provide smooth and efficient customer experiences.

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Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Reducing shopping and shipping friction.

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Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Retail TouchPoints

OCTOBER 7, 2024

This one-size-fit-all checkout experience is causing nearly half (48%) of shoppers to abandon their cart during the checkout process. It’s possible to personalize checkout like every other part of the shopping experience. How consumers shop today is drastically different from years past.

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RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

In an era marked by rapid technological advancement and shifting consumer expectations, the future of shopping is being redefined. It’s about ensuring consistency, convenience, and personalization at every touchpoint, thereby creating an enjoyable and efficient shopping journey.

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Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

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Inside Retail

MAY 25, 2022

The findings in BigCommerce’s 2022 ANZ State of Ecommerce Report give valuable insights into what aspects of online shopping matter to consumers. The importance of an easy checkout process and a reassuring returns process are consistent themes dating back to last year’s State of Ecommerce Report. A growing security concern.

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Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

AUGUST 24, 2022

With the critical holiday shopping season on the horizon, brands need to act now to optimize their sites. For example, a brick-and-mortar clothing shop might decide to run a holiday sale on certain items and find that more shoppers are coming into the store to buy items. Don’t delay action when it comes to upgrading your storefront.

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Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

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Inside Retail

JUNE 12, 2024

Shopify’s single platform serves both online and offline commerce natively, enabling a seamless customer experience regardless of when, where or how they choose to shop. Improve operational efficiency Business efficiency issues are a big pain point for many Australian retailers.

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Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

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Retail TouchPoints

JUNE 24, 2024

To keep pace with this rapid expansion, M.M.LaFleur and Archive piloted a new service to repair lightly used inventory from photoshoots, stores or returns and sell it directly on Second Act, instead of through its annual sample sale in New York. styles in addition to secondhand ones,” Twidwell explained. stores,” Twidwell said.

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Retail TouchPoints

OCTOBER 12, 2020

On one hand, personal safety and security are still top-of-mind for consumers, driving changes in everything from online shopping to brick-and-mortar store layouts and delivery models. In fact, an Adobe Digital Economy Index (DEI) survey found that one-third of consumers have already experienced shipping delays on their August online orders.

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Small Biz Trends

JANUARY 24, 2022

Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. By opting for this plan, you will gain access to all features including real time carrier shipping, advanced discounts and more. > Shopify Payments Vs. Squarespace Payments.

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365 Retail

MAY 1, 2024

Like a brick-and-mortar store, your virtual shop needs constant care and maintenance to run smoothly. Besides providing worry-free operations, ecommerce support services are paramount to forming great customer service—a crucial aspect that could make or break your digital venture.

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Retail TouchPoints

OCTOBER 18, 2023

For retailers with overseas customers, the returns process can be more complex, with potentially more loopholes for returns fraud. By examining shared IP addresses, shipping addresses and payment methods, retailers can uncover hidden associations that might indicate organized fraud rings.

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Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

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Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Wholesalers are used to shipping pallets and containers from one warehouse to another.

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Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Retail TouchPoints

JANUARY 10, 2023

It enables sellers that also operate a DTC site to deliver an Amazon-level experience (simplified payment processing, fast delivery, easy returns) in their own branded environments, where they own both the sales and the increasingly valuable data that they generate. and the honest answer is, maybe.

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Retail TouchPoints

JUNE 17, 2022

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” Payment details will be pre-populated from Roku Pay , Roku’s payments platform. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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