Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions.

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Payment Services Shopping Returns Customer Experience 147

Retail Focus

APRIL 1, 2025

In a world where consumers can shop from virtually anywhere, ecommerce is no longer limited by geography. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Secure and localised payment options Not all countries use credit cards.

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Payment Services Shipping Returns Marketing 130

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

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Shipping Merchant Services Payment Services Point of Sale 289

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

SEPTEMBER 10, 2021

Why is payment orchestration suddenly getting so much attention? Payment orchestration is no longer optional. People turned to online shopping in droves. Surprisingly, how retailers manage and handle payments has not changed; it’s decisively stuck 20 years in the past. A No-Win Payments Scenario. It starts simply.

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Payment Services Checkout Accounting Fulfillment 237

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

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Shipping Payment Services Consumer Shopping 264

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. Digital Service (USDS). in November 2022. reads the company announcement. and managed by the U.S.

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Merchant Services Payment Services Shopping Checkout 278

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Communicate costs .

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Shipping Merchant Services Payment Services Checkout 241

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. Retail ‘winners’ were already doing this at much higher levels than others, even before COVID,” said Buzek.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Payment Services Shipping Accessories Apparel 288

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

JULY 2, 2024

The decision follows the success of a pop-up shop that Revolve and its sister site FWRD opened in the same location last December. Here, Li speaks to how Revolove’s global growth is driven by localisation strategies that deliver the best service to its customers within each region. Kai Li: That’s a really good question.

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Payment Services Shipping Returns Marketing 246

Retail TouchPoints

FEBRUARY 16, 2022

Some think it will revolutionize the way we shop forever, marrying the advantages of in-person and online shopping and unlocking new possibilities for how we buy and sell products (both physical and digital). How will we pay for goods and services? Brands will need to invest in compliance.

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Payment Services Location Consumer Fulfillment 264

Retail TouchPoints

APRIL 5, 2022

Consumers will be encouraged to clean out their closets to earn PacSun credits and to shop for “pre-loved” (a.k.a. At PacSun, we are committed to digital innovation and delivering services that our customers will love and use,” said Mimi Ruiz, VP of eCommerce at PacSun in a statement. gently used) items through the retailer’s website.

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Payment Services Shipping Accessories Apparel 278

Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Payment Services Shipping Planning Consumer 278

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Payment Services Drop-Shipping Fulfillment Shipping 264

Retail TouchPoints

JUNE 13, 2023

In our post-pandemic world, online shopping behavior is rapidly changing — and modern ecommerce businesses need to adapt to keep up. That said, don’t rely on an AI chatbot to completely replace your customer service team. However, in 2023, a different kind of third-party payment option is gaining speed: the buy-now-pay-later option.

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Payment Services Shipping Boutique Promotions 317

RETAIL MANAGEMENT SOFTWARE

MARCH 20, 2025

Understanding how your shops perform in terms of inventory and ROI is essential to the success of any multi-store operation. INSTANT ACCESS TO DATA To get a comprehensive view of how all of your stores are operating as a whole, you must be able to access all of their data at once.

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Management Payment Services Inventory Management Store Operations 101

Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. This type of platform can aid grocers in providing customers with a seamless shopping experience even as their preferences keep evolving. Provide smooth and efficient customer experiences.

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Payment Services Grocer Fulfillment Shipping 264

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

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Merchant Services Payment Services Shipping Accounting 278

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

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Inventory Management Management Payment Services Promotions 264

Retail TouchPoints

FEBRUARY 8, 2021

authorized rapid antigen and RT-PCR saliva tests — both available through contactless purchase and payment on a mobile device. The TRUSTPASS rapid antigen at-home test kit provides results in just 15 minutes, with no shipping or lab work required and a 97.4% accuracy and 100% specificity, meaning false negatives are unlikely.

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Payment Services Planning Shipping Location 290

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. The premise of ShipStation is that we cover all of a retailers’ shipping needs on one platform,” says Pope.

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Shipping Merchant Services Payment Services Accounting 130

Retail Focus

MARCH 7, 2025

With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go. Mobile Payment Systems : Mobile wallets like Apple Pay, Google Pay, and other secure payment solutions are making it easier for consumers to make purchases directly from their mobile devices.

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Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

JULY 26, 2021

You can’t just repurpose your B2B website and add a shopping cart to turn it into a shopping platform. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Wholesalers are used to shipping pallets and containers from one warehouse to another.

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Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

AUGUST 24, 2022

With the critical holiday shopping season on the horizon, brands need to act now to optimize their sites. For example, a brick-and-mortar clothing shop might decide to run a holiday sale on certain items and find that more shoppers are coming into the store to buy items. Don’t delay action when it comes to upgrading your storefront.

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Retail TouchPoints

NOVEMBER 1, 2022

Consumers expect brands to provide seamless access to products and services via mobile apps. Location infrastructure gives retail product and operations teams the ability to tackle logistical challenges and labor shortages while offering customers an improved experience in-store and during order fulfillment.

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Location Payment Services Checkout Customer Experience 277

Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

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Shipping Payment Services Returns Consumer 148

Retail TouchPoints

JUNE 17, 2022

Walmart and Roku have announced a new partnership “to make TV streaming the next ecommerce shopping destination.” Payment details will be pre-populated from Roku Pay , Roku’s payments platform. A Walmart purchase confirmation is then emailed to the customer with shipping, return and support information.

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Payment Services Checkout Shipping Marketing 320

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. As more shopping moves online, it has become even more important to put a “face” to all of the new faceless transactions. In 2019 , the total market share of online U.S.

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Merchant Services Payment Services Accounting Jewelry 317

Retail TouchPoints

JUNE 7, 2023

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

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Merchant Services Payment Services Social Commerce Returns 288

M19 Retail

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

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Payment Services Checkout Inventory Management Customer Retention 52

Retail TouchPoints

JUNE 23, 2022

Understanding the online shopping habits and preferences of parents and college students can help ecommerce retailers pass the back-to-school season test with flying colors. Give Back-to-School Shoppers Alternative Payment Options. Streamline Your Checkout Process for Busy Parents and Students.

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Payment Services Checkout Drop-Shipping Customer Retention 304