Retail TouchPoints

SEPTEMBER 10, 2021

Why is payment orchestration suddenly getting so much attention? Payment orchestration is no longer optional. Surprisingly, how retailers manage and handle payments has not changed; it’s decisively stuck 20 years in the past. To ultimately transform, retailers need flexible, scalable and customizable payment infrastructure.

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Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One of these is Hey GURA.

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Retail TouchPoints

JUNE 11, 2024

Alibaba Guaranteed will offer products at fixed prices, with shipping fees included, as well as promised dispatch of goods within 72 hours and guaranteed delivery by expected dates. In addition to fulfillment by Alibaba.com, the platform handles finance tasks such as escrow and payment terms.

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Payment Services Fulfillment Finance Shipping 215

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Payment Services Shipping Fulfillment Finance 311

Retail TouchPoints

DECEMBER 2, 2021

Software and payments provider SpotOn has introduced SpotOn Retail, a fully integrated omnichannel solution. The platform includes an in-store-and-online catalog, a POS system and an ecommerce site that can all be managed through one dashboard.

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Retail TouchPoints

FEBRUARY 16, 2022

How will we pay for goods and services? Current regulations stipulate that the taxation of services is based on the location or habitual residence of the buyer, while the taxation of physical goods is based on the ship-to location or jurisdiction. Brands will need to invest in compliance.

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Inside Retail

JUNE 4, 2024

Harnessing the expertise of platforms such as Startshipit, together with our simple, reliable shipping solutions, can unlock significant opportunities.” Today, the brand is shipped to more than 190 countries and has a loyal following of fashionistas, thought leaders, and celebrities. It’s not a one-size-fits-all,” Ciano concludes.

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Fashion Payment Services Shipping Wholesale 259

Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

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Payment Services Drop-Shipping Fulfillment Shipping 257

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. The premise of ShipStation is that we cover all of a retailers’ shipping needs on one platform,” says Pope.

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Shipping Merchant Services Payment Services Accounting 130

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

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Merchant Services Payment Services Customer Experience Consumer 257

Retail TouchPoints

SEPTEMBER 16, 2024

As ecommerce losses from online payment fraud surge toward $48 billion annually, it’s crucial for organizations to leverage advanced technologies to stay ahead of these bad actors. Key considerations include: Governance, risk, and compliance: Ensuring data privacy and compliance with relevant frameworks and laws is paramount.

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Merchant Services Payment Services Loss Prevention Accounting 225

Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Payment Services Shipping Planning Consumer 251

Retail TouchPoints

APRIL 5, 2022

The white label program is powered by the ThredUP Resale-as-a-Service solution and includes the digital shop, clean-out program and cash offerings — all elements designed to encourage customers to rotate their wardrobes sustainably, buy secondhand and receive credit to repeat the process. “At

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Payment Services Shipping Accessories Apparel 249

Retail TouchPoints

JUNE 13, 2023

That said, don’t rely on an AI chatbot to completely replace your customer service team. We recommend building a chatbot that can handle less demanding questions from customers — and that knows when to pass along a customer to a real, human customer service agent. Remember that conversion rate optimization is also an ongoing process.

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Payment Services Shipping Boutique Promotions 297

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

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Payment Services Department Stores Shipping Customer Experience 144

Retail TouchPoints

SEPTEMBER 12, 2023

and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. Digital Service (USDS). Previously, TikTok had only shared the availability of FBT in the U.K. ; user data is stored in the U.S.

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Retail TouchPoints

JANUARY 16, 2025

Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

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Point of Sale Payment Services ATS Apparel 240

Retail TouchPoints

MARCH 11, 2022

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. eBay also is making moves in the world of digital payments , with plans to launch its own digital wallet.

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Payment Services Shipping Planning Management 283

Wiser

SEPTEMBER 5, 2023

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

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Shipping Payment Services Returns Consumer 148

Retail TouchPoints

FEBRUARY 8, 2021

authorized rapid antigen and RT-PCR saliva tests — both available through contactless purchase and payment on a mobile device. The TRUSTPASS rapid antigen at-home test kit provides results in just 15 minutes, with no shipping or lab work required and a 97.4% accuracy and 100% specificity, meaning false negatives are unlikely.

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Payment Services Planning Shipping Location 284

Retail TouchPoints

FEBRUARY 4, 2021

Before the NotPetya attack rampaged through Europe in 2017, affecting companies including FedEx and shipping giant Maersk, few people would have thought a vulnerability in a piece of accounting software could create such devastation. Critical vulnerabilities can be found in unexpected places. Adopt a zero trust approach.

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Payment Services Shipping Accounting Management 292

Retail TouchPoints

AUGUST 13, 2021

As the ecommerce wars heat up, BigCommerce is making a name for itself as one of the top facilitators of digital trade, alongside competitors such as Shopify, Adobe Commerce and Salesforce Commerce Cloud. How do I make sure I’m talking to my shoppers wherever they are?’. And then analytics is the other piece; how do you measure it all?

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Merchant Services Payment Services Fulfillment Advertising 293

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. These can all be categorized as customer service-type chargebacks. Today, fraud has accelerated and grown even more sophisticated due to the rise of ecommerce and mobile payments.

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Merchant Services Payment Services Shipping Accounting 244

Retail TouchPoints

JULY 26, 2021

A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. These systems have to integrate with your shopping platform on the front end, your fulfillment operations in the middle and your financials and supply chain operations (or ERP if applicable) on the back end.

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Wholesale Payment Services Fulfillment Returns 268

Retail TouchPoints

JANUARY 29, 2021

As more customers shifted their shopping online during the pandemic and demand for services like buy online, pick up in-store (BOPIS) increased, ACFC rolled out its new Magento ecommerce platform and integrated it with Retail Pro Prism POS retail management software to more efficiently manage inventory and orders across its network of brands.

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Inventory Management Management Payment Services Promotions 257

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands?

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Payment Services Fulfillment Wholesale Shipping 206

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

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Payment Services Apparel Shipping Accessories 235

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked.

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Retail Focus

JANUARY 12, 2023

However, to do that, the system needs to be operable 24/7 throughout the entire year. The ultimate benefits that come with all of that include: reduced operating costs, fewer operator errors, increased sales, . Deciding Which Processes to Automate. The old-fashioned way of doing that was always to have staff available.

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Payment Services Inventory Management Returns Checkout 130

Inside Retail

OCTOBER 23, 2023

Now, blockchain is building on the foundations of both by influencing everything from payments and loyalty programs to retail locations and supply chains. Building payments with blockchain The idea that a major retailer could provide its own stablecoin, or fiat-backed cryptocurrency, is tantalising. It comes with two big caveats.

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Retail TouchPoints

JULY 27, 2022

Delivery expenses and costs for in-store picking and other operations can be very high if not optimized correctly for scale and profitability. These options include the ability to buy online and pick up in-store, the option of curbside pickup, and better shipping and delivery options. Improve efficiency of store associates.

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Retail TouchPoints

JULY 30, 2020

Where large retail chains and brands may have cash reserves of up to six to nine months, most suppliers typically have only enough operating capital for 30 to 60 days. Many of these suppliers, hit hard by the shock waves of the pandemic, have ceased operations and will never reopen. Retail’s Digital Transformation Has Finally Arrived.

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Retail TouchPoints

AUGUST 24, 2022

For brands selling internationally, local tax codes, compliance and support for a variety of currencies are hurdles that can’t be ignored. Today’s online shoppers are looking for customization wherever possible, and that necessitates that ecommerce stores offer a variety of payment and shipping methods.

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Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Retail TouchPoints

NOVEMBER 4, 2020

With account takeover, a fraudster takes over an individual’s existing account (either with stolen credentials or social engineering) and, using the card on file, purchases goods to ship to another address. To overcome these challenges and stop fraud, merchants have partnered with payment processing companies to verify digital transactions.

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Retail TouchPoints

NOVEMBER 20, 2023

As the tactics behind these crimes become increasingly sophisticated, and customer expectations for in-store experiences are higher than ever, retailers are finding it more difficult to protect their assets while maintaining great service. While they solve one issue, they create a few more when it comes to theft. Set safe web browsing rules.

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Payment Services Sporting Goods Inventory Management Loss Prevention 306