Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. Site security is also a concern.

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Payment Services Returns Accounting Shipping 236

Retail TouchPoints

AUGUST 11, 2020

As the pandemic has driven the adoption of e-Commerce to a level retailers didn’t expect to see for a year or more, many are speeding up the development of digital products and services that were further ahead on their technology roadmaps. The third-party vendors will ship the products directly to the consumers’ homes.

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Shipping Merchant Services Payment Services Point of Sale 289

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

SEPTEMBER 10, 2021

Why is payment orchestration suddenly getting so much attention? Payment orchestration is no longer optional. Surprisingly, how retailers manage and handle payments has not changed; it’s decisively stuck 20 years in the past. To ultimately transform, retailers need flexible, scalable and customizable payment infrastructure.

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Payment Services Checkout Accounting Fulfillment 237

Retail Focus

MARCH 22, 2025

From decentralisation to revolutionising payment processes in several businesses, smart contracts’ perks are limitless. Smart Contracts and How They Work To fully understand how smart contracts operate, well start with a reference to traditional contracts. Smart contracts and crypto payments are only a start.

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Payment Services Supply Chain Management Inventory Management Shipping 130

Retail Focus

APRIL 1, 2025

They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Currency conversion, language barriers, shipping logistics, customs regulations, and local taxes can be overwhelming if not managed properly.

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Payment Services Shipping Returns Marketing 130

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 30, 2022

UPS is cultivating its shipping capabilities for integrated international ecommerce through a partnership with ESW. The agreement between the shipping-and-logistics company and DTC ecommerce firm will aim to facilitate cross-border online business for brands seeking to reach consumers on a global scale.

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Shipping Payment Services Consumer Shopping 264

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

MARCH 21, 2022

Shipping is ideally the last interaction we have with customers. There are a lot of options out there to create a more fine-tuned shipping strategy, while also saving money. Here’s five ways from ShipStation Australia to help you save money (and time) when it comes to shipping. Automate your shipping process.

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Shipping Merchant Services Payment Services Accounting 246

Retail TouchPoints

MAY 22, 2024

Revenue Recognition Pitfalls in Ecommerce Platforms like Shopify, while instrumental in facilitating online sales, often present financial data that can be misleading for CFOs and finance teams. In addition to non-compliance with GAAP, inaccurate revenue recognition can lead to failed audits and poor business decisions based on skewed data.

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Accounting Payment Services Finance Shipping 324

Retail TouchPoints

JUNE 2, 2020

Alibaba has launched three new platforms — Alibaba.com Payment Terms, Alibaba.com Freight and Alibaba.com Trade Shows — designed for small businesses seeking ways to digitally optimize their operations during the COVID-19 crisis and beyond. Trade Shows will facilitate live, invite-only meetings between suppliers and retailers online.

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Payment Services Management Shipping Marketing 165

Retail TouchPoints

JUNE 11, 2024

Alibaba Guaranteed will offer products at fixed prices, with shipping fees included, as well as promised dispatch of goods within 72 hours and guaranteed delivery by expected dates. In addition to fulfillment by Alibaba.com, the platform handles finance tasks such as escrow and payment terms.

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Payment Services Fulfillment Finance Shipping 263

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Understand what customers value .

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Shipping Merchant Services Payment Services Checkout 241

365 Retail

FEBRUARY 19, 2025

Billing discrepancies in freight transactions can create significant operational challenges for businesses. Freight audit and payment software is a powerful tool designed to automate and streamline the process of verifying and managing freight invoices, thereby reducing the likelihood of billing discrepancies.

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Payment Services Shipping Management 52

Inside Retail

MARCH 17, 2025

It can be easier when youre backed by the right logistics and shipping partner. Three Aussie businesses talk about why they chose Australia Post for international shipping. What to look for in an international shipping partner Choosing the right international shipping partner is key to the success of your international expansion.

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Merchant Services Shipping Payment Services Checkout 179

Retail TouchPoints

DECEMBER 2, 2021

Software and payments provider SpotOn has introduced SpotOn Retail, a fully integrated omnichannel solution. The platform includes an in-store-and-online catalog, a POS system and an ecommerce site that can all be managed through one dashboard.

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Payment Services Shipping Management Location 264

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

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Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

NOVEMBER 3, 2021

Buzek forecasts very strong growth for these solutions during the next two years, with self-checkout rising 178% , contactless payment climbing 190% and payment via consumers’ mobile devices increasing 300%. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 363

Inside Retail

JULY 2, 2024

Here, Li speaks to how Revolove’s global growth is driven by localisation strategies that deliver the best service to its customers within each region. That involves operations, customer service, logistics, warehousing, currency and finance. We built a good service to increase repeat customers.

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Payment Services Shipping Returns Marketing 246

Retail TouchPoints

APRIL 24, 2023

As brands increasingly look to resale to build their sustainability credentials, ThredUp ’s white label resale-as-a-service (RaaS) is proving to be an appealing plug-and-play option for retailers. For items that sell on ThredUp, customers then receive a shopping credit with the brand through which they initiated the Clean Out process.

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Payment Services Shipping Accessories Apparel 288

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Payment Services Shipping Fulfillment Finance 321

Inside Retail

FEBRUARY 16, 2025

For the Overall Online Store Experience, the Online CX Index covered search and discovery, pre-purchase support, and checkout and payment analysing up to 100 data points across the entire pre-purchase experience. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Most still rely on Natural Language Processing (NLP), keeping them locked in a cycle of linear interactions.

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Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

SEPTEMBER 16, 2024

As ecommerce losses from online payment fraud surge toward $48 billion annually, it’s crucial for organizations to leverage advanced technologies to stay ahead of these bad actors. Key considerations include: Governance, risk, and compliance: Ensuring data privacy and compliance with relevant frameworks and laws is paramount.

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Merchant Services Payment Services Loss Prevention Accounting 264

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

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Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

SEPTEMBER 12, 2023

and Secure checkout: TikTok has partnered with third-party payment platforms to facilitate transactions on TikTok Shop and to ensure a quick, smooth and secure checkout process. Digital Service (USDS). Previously, TikTok had only shared the availability of FBT in the U.K. ; user data is stored in the U.S.

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Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands?

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Payment Services Fulfillment Wholesale Shipping 261

Retail TouchPoints

APRIL 5, 2022

The white label program is powered by the ThredUP Resale-as-a-Service solution and includes the digital shop, clean-out program and cash offerings — all elements designed to encourage customers to rotate their wardrobes sustainably, buy secondhand and receive credit to repeat the process. “At

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Payment Services Shipping Accessories Apparel 278

Retail TouchPoints

OCTOBER 4, 2022

In addition to supporting customers who use Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payment options, the program also affords easier access to Amazon Layaway. The ecommerce giant noted that the program was introduced to help consumers as they weather rising costs on essentials.

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Payment Services Shipping Planning Consumer 278

Inside Retail

JUNE 4, 2024

Harnessing the expertise of platforms such as Startshipit, together with our simple, reliable shipping solutions, can unlock significant opportunities.” Today, the brand is shipped to more than 190 countries and has a loyal following of fashionistas, thought leaders, and celebrities. It’s not a one-size-fits-all,” Ciano concludes.

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Retail TouchPoints

JUNE 13, 2023

That said, don’t rely on an AI chatbot to completely replace your customer service team. We recommend building a chatbot that can handle less demanding questions from customers — and that knows when to pass along a customer to a real, human customer service agent. Remember that conversion rate optimization is also an ongoing process.

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Payment Services Shipping Boutique Promotions 317

Retail TouchPoints

OCTOBER 11, 2021

The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. The premise of ShipStation is that we cover all of a retailers’ shipping needs on one platform,” says Pope.

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Shipping Merchant Services Payment Services Accounting 130

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. These can all be categorized as customer service-type chargebacks. Today, fraud has accelerated and grown even more sophisticated due to the rise of ecommerce and mobile payments.

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Merchant Services Payment Services Shipping Accounting 278

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

MAY 2, 2023

The Container Store has debuted its Closet Clean Out resale program for apparel and accessories, powered by the ThredUp Resale-as-a-Service solution. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

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Payment Services Apparel Shipping Accessories 278