Retail TouchPoints

MAY 30, 2024

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey.

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Retail TouchPoints

DECEMBER 28, 2021

Think food services, retail and personal and laundry services, for instance. The good news is that slightly more than 60% have returned to or exceeded pre-pandemic financial levels. This included adding ecommerce platforms, touchless payments and contactless delivery such as curbside or buy online, pick up in-store (BOPIS).

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Payment Services Finance Marketing Promotions 279

Retail TouchPoints

JUNE 16, 2021

The M&A process is highly involved, and acquirers are becoming increasingly sophisticated. We advise our clients to begin the process at least 12 months in advance of their anticipated exit date so they can do everything possible to achieve the best results at a potential sale. But what exactly does that process entail?

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Payment Services Marketing Advertising Accounting 165

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. Legacy technology is all too often to blame. The True Cost of IT Downtime.

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Payment Services Checkout Customer Experience Returns 278

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

APRIL 1, 2024

Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. Senior bondholders would drop their claims in return for 90% of the stock in the reorganized company, while senior lenders would be paid in full, either in cash or via new loans.

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Payment Services Planning Returns Management 298

Retail TouchPoints

SEPTEMBER 13, 2024

However, that’s not to say that the current state of smart stores is ideal. One retailer has recently come under scrutiny for its automated payment technologies across storefronts, leading experts and consumers to question just how intelligent their smart stores are. By 2030, the smart retail market will be worth $91.36

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Most in-store data had traditionally been compiled via manual inventory tracking, surveys and historical purchase data.

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Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

AUGUST 14, 2020

SPARC is a 50/50 joint venture of brand licensing and marketing company Authentic Brands Group and mall operator Simon Property Group. The company “will negotiate with landlords to keep ‘key stores’ open in North America,” according to CNBC. The all-assets bid included $140.1 million in cash, $51.5

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Payment Services Wholesale Apparel Returns 264

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

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Retail TouchPoints

OCTOBER 16, 2024

Beyond and The Container Store are embarking on a new strategic partnership that will leverage the latter’s brick-and-mortar footprint with Beyond’s data platform, customer analytics, loyalty and payment programs.

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Payment Services Returns Location Planning 264

Retail TouchPoints

JANUARY 12, 2024

Non-staff members can use credit cards, mobile wallets, QR codes or the Amazon One palm payment system to enter and shop at the checkout-free stores. Amazon’s Just Walk Out technology supports our smart medicine strategy by providing high-tech solutions to our patients, visitors and co-workers, even with food service,” said Paul P.

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Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

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Retail TouchPoints

FEBRUARY 27, 2024

Cyberattacks and network outages can disrupt operations and erode customer loyalty. This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations.

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Payment Services Wholesale Store Layout Inventory Management 278

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” Now, we are excited to be the first NFL stadium with an RFID-enabled Just Walk Out technology store so fans can grab their favorite hats, jerseys and more and simply walk out.

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Payment Services Apparel Checkout Fulfillment 264

365 Retail

NOVEMBER 7, 2024

The Little Fresh store operates by allowing visitors to tap a payment card or smartphone wallet at entry. Rebecca Trebble, Chief Product Officer at GRIDSERVE, commented: “At the Stevenage Electric Forecourt®, we aim to deliver the best service, not just with charging but the whole experience.

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Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. Lease liabilities offer a useful glimpse into the future because this number quantifies the dollar value of future lease payments.

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Payment Services Returns Consumer Accounting 260

Retail TouchPoints

NOVEMBER 7, 2023

Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. Typically, ORC is reliant on a single entity, like an address, credit card or store account that connects a complex crime ring across retail stores.

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Loss Prevention Shrinkage Returns Payment Services 297

Retail TouchPoints

APRIL 6, 2022

Mall operator Unibail-Rodamco-Westfield SE (URW) is reportedly looking to divest most of its U.S. Retailers closed a record 12,200 stores in 2020, with an outsize share coming from malls and one-third of the total from department stores specifically, according to data from CoStar Group. URW valued its U.S. portfolio at $13.2

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Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

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Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

DECEMBER 15, 2023

And there was certainly some reality to it: the Retail TouchPoints 2023 Store Operations Benchmark Survey of retailers themselves revealed that “reducing theft/shrink” was a top store-level workforce management challenge for 46% of respondents, second only to the 53% citing employee training and empowerment.

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Retail TouchPoints

AUGUST 9, 2024

Details About the New Retail Security Tax Credit To be eligible for this tax credit, a business must meet these requirements: Must have 25 or fewer total employees and must operate one or more physical retail locations that are open to the public. Must file a tax return pursuant to articles 9, 9-A or 33 of the tax law.

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Payment Services Finance Location Planning 279

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

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Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Starbucks also is planning to bring reusability to the drive-thru.

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Returns Payment Services Point of Sale Location 241

Retail TouchPoints

JULY 23, 2020

Tailored Brands is cutting 20% of its corporate staff and has identified up to 500 retail stores for potential closure as it struggles to strengthen its financial position. For the time being, however, 96% of the retailer’s approximately 1,400 stores — operating under the Men’s Warehouse , Jos.

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Retail TouchPoints

MARCH 10, 2023

Retailers often think about the checkout process as if it’s an isolated obstacle separate from the rest of the shopper journey, particularly on mobile devices. This won’t appeal to every customer, but it is a useful option in fighting back against the password fatigue that affects both new and returning shoppers.

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Checkout Payment Services Shipping Accounting 147

Retail TouchPoints

OCTOBER 4, 2023

Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale. after deploying both of these tactics.

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Merchant Services Social Commerce Checkout Payment Services 264

I Vend

AUGUST 13, 2023

They have become ever more demanding about what they want: service, price, choice, convenience, omnichannel retail, frictionless checkout – and if they’re not satisfied, they simply go elsewhere. They expect to be able to spend loyalty points they earned online when they’re shopping in the store, and vice versa.

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Payment Services Point of Sale Inventory Management Supply Chain Management 98

Inside Retail

JULY 12, 2022

On one hand, most restrictions have been removed, meaning /business is back to ‘normal’ operations. At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Prioritise digital elements.

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Payment Services Planning Employee Engagement Consumer 130

Retail TouchPoints

JUNE 7, 2023

Gen Z wants curation of services, retail stores and food and beverage experiences, since they often spend more on dining than shopping,” said Cegielski. “If If [a shopping center] has that broad group of tenants, someone might stop by the grocery store after they dine, or say ‘Oh, I do need a new pair of shoes.’

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I Vend

SEPTEMBER 14, 2023

Optimising store operations – When it comes to store operations, one of the things that all successful retailers have in common is optimised processes and efficiency. Things change and before you know it, customers want new services, new products, new ways of interacting.

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Payment Services Supply Chain Management Store Operations Point of Sale 105

365 Retail

JULY 24, 2023

Now processing over 10% of the global grocery sales data, Retail Insight , the leading provider of in-store operations execution software, is targeting its next growth phase, consolidating its position as a global technology leader, while expanding into new territories, supported by a series of senior hires.

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Store Operations Payment Services Grocer Supermarket 52

Retail TouchPoints

FEBRUARY 6, 2024

Shoppers also can use the mirrors to request that sales associates bring specific items to the dressing room, and the store features lockers where shoppers can pick up items they’ve ordered online.

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RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

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Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

AUGUST 29, 2024

Even if you’re not offering points, benefits like free returns or shipping” can encourage shoppers to sign up. A sweepstakes prize such as a shopping spree, or even simply offering exclusive early access to products or deals, can be a strong enough incentive to get consumers to share their email address with a brand.

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Retail TouchPoints

JUNE 15, 2020

For 79% of that group, the loosening of government restrictions is not a sufficient incentive for them to regularly return to stores, restaurants or other out-of-home activities. Getting consumers to feel comfortable with returning to stores “is largely within retailers’ hands,” Salesforce said.

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Consumer Payment Services Returns Shopping 173