Retail TouchPoints
JULY 27, 2020
Earlier this year, we released a report, titled “The Best Vision is Insight,” outlining our predictions for the top retail trends of 2020. Now, the newfound immediacy of the trends has, if anything, made them more insightful. Smooth Operators Appeal Online And Off. The trends themselves would have stayed largely the same.
Retail TouchPoints
FEBRUARY 11, 2021
In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants. CSR opportunities can be found across the entire supply chain in many different forms, including vendor compliance, quality management and sustainability as a whole.
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Inside Retail
JULY 6, 2021
In light of digital-first shopping, the post-purchase digital experience — from convenient payments to embedded service and loyalty — will also be prioritised more than ever. Indeed, 79 per cent of consumers say that the customer experience is as important as a brand’s products and services.
Retail TouchPoints
AUGUST 25, 2020
With retailers continuing to reopen their doors to the public, the question remains — what COVID-19-necessitated retailing strategies will make their way into go-forward plans, and which of those will be forgotten? This applies not just to consumers but to workers returning to retail stores as well.
Inside Retail
NOVEMBER 17, 2024
During the past 10 years, Qiping Sun, VP of Asia Pacific at LS Retail, an Aptos company, has witnessed significant changes in the Asia-Pacific retail landscape: the rise of e-wallets, the adoption of Software as a Service, the embrace of contactless service and self-checkouts, to name a few.
Retail TouchPoints
JULY 27, 2020
While customer loyalty remains a top priority for executives, less than half believe their current approach is effective, according to a Mastercard-sponsored Harvard Business Review Analytic Services (HBR-AS) report of more than 400 executives globally. Michelle Carter oversees Mastercard’s Data & Services Global Retail practice.
Retail TouchPoints
SEPTEMBER 6, 2022
They want shopping to be fast and fun — less of a process. That’s why Synchrony partnered with payments startup Skipify, which enables purchases instantly across email, text, social and other channels. This new way of shopping is a powerful retail trend toward simplifying, speeding and improving the online shopping experience.
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