Retail TouchPoints

JANUARY 28, 2022

Decker joined The Home Depot in 2000 and was named President and COO in October 2020, responsible for global store operations, global supply chain, outside sales and service and real estate as well as merchandising, marketing and online strategy.

Merchant Services 275

Merchant Services Store Operations Marketing Management 275

Retail TouchPoints

JANUARY 18, 2024

We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us. Same thing with process optimization: that AI model typically doesn’t work out of the box. And then, fuel dependency — data is the fuel to power your AI model. [One

Merchant Services 298

Merchant Services ATS Customer Experience Marketing 298

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 278

Finance Merchant Services Payment Services Fulfillment 278

Retail TouchPoints

JANUARY 12, 2021

They provide the venue that connects merchants with customers and offer services and experiences that a single retailer cannot. While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Post-COVID: Shopping = Buying + Experience.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Retail TouchPoints

JANUARY 14, 2021

“We are always looking for ways to enhance the in-store experience for our team members and guests,” said Brian Ferguson, Chief Merchant for Pilot Company in a statement. The 4R Systems solution will build on our existing inventory management processes to simplify store operations and dramatically improve our in-stock position.

Supply Chain Management 237

Supply Chain Management Management Merchant Services Inventory Management 237

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Merchant Services 269

Merchant Services Finance Location Planning 269

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

SEPTEMBER 12, 2024

will reveal data on how consumers’ in-store shopping behaviors will change and evolve through Q4, including in-demand categories, top-performing retailers, and the challenges and opportunities that exist for all merchants during the season. In the key grocery category, Placer.ai

Merchant Services 306

Merchant Services Returns Consumer Planning 306

Retail TouchPoints

JUNE 10, 2022

It begins at the enterprise level by making the commitment to tackle these cost increases from suppliers and make some significant changes to the way merchants approach supplier negotiations and how they make their assortment decisions. Next, retailers need to standardize the intake process. How can retailers tackle these challenges?

Merchant Services 258

Merchant Services Promotions Wholesale Finance 258

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement.

Merchant Services 264

Merchant Services Jewelry Accessories Fashion 264

Retail TouchPoints

JULY 18, 2024

At that time, Shari White was appointed Interim Chief Merchant while Petco began a search for a permanent replacement. Co-founder, Non-Executive Chairman and former CEO Thomas Vellios is assuming the role of Executive Chairman on an interim basis to support Bull and the executive team during the transition and hiring process.

Merchant Services 255

Merchant Services Store Operations ATS 255

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. However, BNPL is now neck-and-neck with store credit cards at 13%.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Use cases for the initiative could include everything from product discovery to brand loyalty to regulatory compliance.

Merchant Services 290

Merchant Services Markdowns Store Operations Planning 290

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

MARCH 2, 2021

Poma advised brands to put in place a returns solution that offers consumers the same amount of control they have throughout other parts of the shopping process, adding that retailers should look at the return interaction not as the end, but as a chance to continue the relationship. “A That number was even higher in January 2021. “

Returns 328

Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

JANUARY 5, 2021

Contactless Services Can Soothe the Bite of Remote Returns. A poll by Inmar Intelligence found that 67% of shoppers will prefer to ship their holiday returns this year rather than bring them to a store, which will have a noticeable impact on retailers’ processing costs. So what do you do?

Drop-Shipping 311

Drop-Shipping Returns Merchant Services Shipping 311

Retail TouchPoints

MAY 27, 2020

The closures aren’t expected to begin until summer, and the company will continue its reopening efforts during the bankruptcy process. The company closed all of its stores, though 80% of its footprint has become operational since its reopening process began on April 24.

Merchant Services 165

Merchant Services Planning Finance Store Operations 165

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. Michael Rowe has been promoted to President of The Home Depot Canada.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

FEBRUARY 2, 2021

Global Shopping Festival by stimulating consumption, satisfying consumer demands and supporting the business recovery of merchants in response to the impact of the pandemic. The results were pretty staggering: More than 250,000 brands and 5 million merchants participated, generating RMB 498.2 We achieved another successful 11.11

Merchant Services 214

Merchant Services Marketing Planning Shipping 214

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

MARCH 18, 2022

A logical next step is for merchants to educate themselves about the sustainability of the brands and items they sell, particularly in the apparel space. To guide these consumers — and perhaps raise the green consciousness of others — retailers should certainly publicize their own sustainability efforts.

Apparel 312

Apparel Consumer Merchant Services Jewelry 312

Retail TouchPoints

JULY 17, 2020

Similar to the way a flagship store allows shoppers to hang out with like-minded people, an online community lets consumers engage with others — and even aid in answering questions and solving problems. Another way for retailers to distinguish themselves is through online communities.

Merchant Services 232

Merchant Services Payment Services Shipping Shopping 232

Retail TouchPoints

NOVEMBER 30, 2020

The stores incorporate bilingual staff and signage and feature higher customer service levels and lower everyday prices than other CVS locations. These shops will expand upon the more than 200 existing locations in more than 90 cities across California, Florida, Nevada, Oklahoma, Texas and Puerto Rico.

Merchant Services 191

Merchant Services Location Shopping Marketing 191

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. RTP: With COVID, what were the initial changes to your operations? This demand shifted online.

Management 165

Management Merchant Services Fulfillment Store Operations 165

Inside Retail

DECEMBER 11, 2023

Steve Dennis, president and founder of SageBerry Consulting, a firm that provides strategic advisory services to the retail, fashion, and luxury industries, believes that the current acquisition proposal would be a poor route to go down. A strategic investor would have expertise in store operations, merchandising, labour, marketing, and more.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

SEPTEMBER 8, 2021

Retail technology is continually evolving in order to boost efficiency and save money for merchants. With a commitment to exceptional service and nationwide coverage, Safe and Sound Security specializes in integrating security cameras, access control, burglar alarms, and structured cabling.

Checkout 246

Checkout Merchant Services Grocer Shopping 246

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. It’s a different approach and a different thought process.

Drop-Shipping 200

Drop-Shipping Merchant Services Fulfillment Shipping 200

Clover - Retail

OCTOBER 10, 2024

READ: Case Study: Inventory management for your online and in-store operations Create meaningful holiday gift guides One of the most effective forms of holiday marketing is gift guides. From moving unique inventory to increasing holiday sales, gift cards are a win-win for customers and merchants alike.

Merchant Services 110

Merchant Services Promotions Inventory Management Payment Services 110

Retail TouchPoints

APRIL 11, 2024

Schillace agreed, adding that WCC’s strategy for courting brands and merchants is to create a “24-hour destination” where consumers can shop, eat and play based on their distinct wants, behaviors and needs. Events play a critical role in keeping things fresh and new, and doing cool things that people talk about,” Schillace explained.

Merchant Services 278

Merchant Services Consumer Clienteling Shopping 278

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 147

Returns Drop-Shipping Merchant Services Fulfillment 147

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

DECEMBER 13, 2021

Google’s Cloud division currently captures the third-largest market share among providers, after Amazon Web Services and Microsoft Azure. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail TouchPoints

SEPTEMBER 22, 2022

In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.

Merchant Services 147

Merchant Services Customer Experience Shopping Consumer 147