Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 273

Finance Merchant Services Payment Services Fulfillment 273

Retail TouchPoints

FEBRUARY 6, 2025

1-800-Flowers.com is collaborating with Uber Direct Ubers white label delivery service for merchants to help florists meet demand during one of their busiest periods of the year (and a day when many panicked Romeos and Juliets buy flowers at the last minute) Valentines Day.

Management 264

Management Merchant Services Fulfillment Shopping 264

Retail TouchPoints

JANUARY 12, 2021

They provide the venue that connects merchants with customers and offer services and experiences that a single retailer cannot. While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Post-COVID: Shopping = Buying + Experience.

Shopping 283

Shopping Merchant Services Advertising Customer Experience 283

Retail TouchPoints

MAY 2, 2023

Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. Tuesday Morning operated fewer than 500 stores when it made its latest bankruptcy filing in February, which was the second since 2020.

Merchant Services 265

Merchant Services Finance Location Planning 265

Retail TouchPoints

FEBRUARY 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. But retailers’ needs can change, sometimes quite quickly, as they did during COVID-19 when many merchants began scheduling specific shopping appointments with customers, both virtually and in person.

Point of Sale 259

Point of Sale Merchant Services Payment Services Checkout 259

Retail TouchPoints

OCTOBER 4, 2023

The UK’s largest independent builder’s merchant, MKM Building Supplies , recognized that the building supplies industry was changing, with 45% of its current customer base set to retire within the next five years. One BigCommerce merchant saw conversion rates jump from 52.9% after deploying both of these tactics.

Merchant Services 261

Merchant Services Social Commerce Checkout Payment Services 261

Retail TouchPoints

SEPTEMBER 12, 2024

will reveal data on how consumers’ in-store shopping behaviors will change and evolve through Q4, including in-demand categories, top-performing retailers, and the challenges and opportunities that exist for all merchants during the season. In the key grocery category, Placer.ai

Merchant Services 301

Merchant Services Returns Consumer Planning 301

Retail TouchPoints

JUNE 10, 2022

It begins at the enterprise level by making the commitment to tackle these cost increases from suppliers and make some significant changes to the way merchants approach supplier negotiations and how they make their assortment decisions. Next, retailers need to standardize the intake process. How can retailers tackle these challenges?

Merchant Services 255

Merchant Services Promotions Wholesale Finance 255

Retail TouchPoints

MARCH 12, 2024

Walgreens will integrate jewelry, hair accessories, cosmetics and seasonal pieces from Claire’s into the assortment of more than 4,400 stores by the end of this month. As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement.

Merchant Services 261

Merchant Services Jewelry Accessories Fashion 261

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Whatever solutions are employed will add cost to a returns process that already cuts into profit margins. But despite representing $309 billion in lost sales for U.S.

Returns 332

Returns Merchant Services Shipping Department Stores 332

Retail TouchPoints

JULY 18, 2024

At that time, Shari White was appointed Interim Chief Merchant while Petco began a search for a permanent replacement. Co-founder, Non-Executive Chairman and former CEO Thomas Vellios is assuming the role of Executive Chairman on an interim basis to support Bull and the executive team during the transition and hiring process.

Merchant Services 252

Merchant Services Store Operations ATS 252

Retail TouchPoints

NOVEMBER 4, 2021

A recent report from the payments and shopping service Klarna found that 34% of shoppers actually plan to spend more on gifts this year than last year, with Gen Z ( 57% ) and millennials ( 53% ) more likely than other age groups to expand their budgets. However, BNPL is now neck-and-neck with store credit cards at 13%.

Consumer 261

Consumer Merchant Services Payment Services Drop-Shipping 261

Retail TouchPoints

FEBRUARY 15, 2023

Google Cloud and Accenture are expanding their strategic partnership with a series of new initiatives to help retailers modernize their businesses and transform store operations. Use cases for the initiative could include everything from product discovery to brand loyalty to regulatory compliance.

Merchant Services 284

Merchant Services Markdowns Store Operations Planning 284

Retail TouchPoints

NOVEMBER 11, 2021

Lionesque Group CEO Melissa Gonzalez and MG2 Design Principal Justin Hill will reveal how retailers can rethink the checkout experience while maintaining fluidity between high-touch customer service and self-service capabilities during an interactive roundtable discussion on Nov. 17 from 1:20 to 2:10 p.m. 17 from 12 to 12:30 p.m.

Merchant Services 341

Merchant Services Payment Services Consumer Beauty and Health 341

Retail TouchPoints

MARCH 2, 2021

Poma advised brands to put in place a returns solution that offers consumers the same amount of control they have throughout other parts of the shopping process, adding that retailers should look at the return interaction not as the end, but as a chance to continue the relationship. “A That number was even higher in January 2021. “

Returns 326

Returns Merchant Services Drop-Shipping Consumer 326

Retail TouchPoints

JANUARY 5, 2021

Contactless Services Can Soothe the Bite of Remote Returns. A poll by Inmar Intelligence found that 67% of shoppers will prefer to ship their holiday returns this year rather than bring them to a store, which will have a noticeable impact on retailers’ processing costs. So what do you do?

Drop-Shipping 307

Drop-Shipping Returns Merchant Services Shipping 307

Retail TouchPoints

MAY 27, 2020

The closures aren’t expected to begin until summer, and the company will continue its reopening efforts during the bankruptcy process. The company closed all of its stores, though 80% of its footprint has become operational since its reopening process began on April 24.

Merchant Services 162

Merchant Services Planning Finance Store Operations 162

Retail TouchPoints

DECEMBER 14, 2020

I was just in a mass merchant store the other day and they had a display with a bunch of different types of disinfectants and hand sanitizer brands I had never heard of prior to the pandemic. Omnichannel Means One Channel, Not Two Connected Channels. Yes, they’re cooking more at home. Yes, they’re having more family time.

Shopping 301

Shopping Merchant Services Fulfillment Returns 301

Retail TouchPoints

FEBRUARY 2, 2021

Global Shopping Festival by stimulating consumption, satisfying consumer demands and supporting the business recovery of merchants in response to the impact of the pandemic. The results were pretty staggering: More than 250,000 brands and 5 million merchants participated, generating RMB 498.2 We achieved another successful 11.11

Merchant Services 210

Merchant Services Marketing Planning Shipping 210

Retail TouchPoints

DECEMBER 20, 2023

Results from Retail TouchPoints’ 2023 Store Operations Survey revealed that merchants’ top store operations challenges for 2023 were tied to employee hiring and retention ( 70% ), responding to high employee turnover ( 67% ) and employee training and engagement ( 56% ).

Advertising 261

Advertising Store Operations Merchant Services Wholesale 261

Small Biz Trends

DECEMBER 6, 2022

A point-of-sale system is one of the best tools for small businesses looking to accept payments. Point-of-sale systems enable business owners to be more agile with their payment processing and forego using the cash drawer. A point of sale (POS) system is used to accept payments, like a cash register. Brilliant POS.

Point of Sale 115

Point of Sale Payment Services Merchant Services Inventory Management 115

Retail TouchPoints

DECEMBER 13, 2023

As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement. Baird: A lot of store renovation efforts are being driven by the expanded role of the store.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

MARCH 18, 2022

A logical next step is for merchants to educate themselves about the sustainability of the brands and items they sell, particularly in the apparel space. To guide these consumers — and perhaps raise the green consciousness of others — retailers should certainly publicize their own sustainability efforts.

Apparel 307

Apparel Consumer Merchant Services Jewelry 307

Retail TouchPoints

JULY 17, 2020

Similar to the way a flagship store allows shoppers to hang out with like-minded people, an online community lets consumers engage with others — and even aid in answering questions and solving problems. Another way for retailers to distinguish themselves is through online communities.

Merchant Services 228

Merchant Services Payment Services Shipping Shopping 228

Retail TouchPoints

OCTOBER 15, 2020

The closure of bars and restaurants at the start of the COVID-19 pandemic meant demand at alcoholic beverage merchants, which were designated as essential retailers, spiked just as hard as it did for grocery retailers. RTP: With COVID, what were the initial changes to your operations? This demand shifted online.

Management 162

Management Merchant Services Fulfillment Store Operations 162

Retail TouchPoints

NOVEMBER 30, 2020

The stores incorporate bilingual staff and signage and feature higher customer service levels and lower everyday prices than other CVS locations. These shops will expand upon the more than 200 existing locations in more than 90 cities across California, Florida, Nevada, Oklahoma, Texas and Puerto Rico.

Merchant Services 185

Merchant Services Location Shopping Marketing 185

Inside Retail

DECEMBER 11, 2023

Steve Dennis, president and founder of SageBerry Consulting, a firm that provides strategic advisory services to the retail, fashion, and luxury industries, believes that the current acquisition proposal would be a poor route to go down. A strategic investor would have expertise in store operations, merchandising, labour, marketing, and more.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

APRIL 11, 2024

Schillace agreed, adding that WCC’s strategy for courting brands and merchants is to create a “24-hour destination” where consumers can shop, eat and play based on their distinct wants, behaviors and needs. Events play a critical role in keeping things fresh and new, and doing cool things that people talk about,” Schillace explained.

Merchant Services 273

Merchant Services Clienteling Consumer Shopping 273

Retail TouchPoints

SEPTEMBER 8, 2021

Retail technology is continually evolving in order to boost efficiency and save money for merchants. With a commitment to exceptional service and nationwide coverage, Safe and Sound Security specializes in integrating security cameras, access control, burglar alarms, and structured cabling.

Checkout 243

Checkout Merchant Services Grocer Shopping 243

Clover - Retail

OCTOBER 10, 2024

READ: Case Study: Inventory management for your online and in-store operations Create meaningful holiday gift guides One of the most effective forms of holiday marketing is gift guides. From moving unique inventory to increasing holiday sales, gift cards are a win-win for customers and merchants alike.

Merchant Services 110

Merchant Services Promotions Inventory Management Payment Services 110

Retail TouchPoints

NOVEMBER 3, 2020

By creating narrower product assortments and limiting inventory levels — especially for product shipments headed to brick-and-mortar stores —merchants would gain the ability to react more quickly to changing consumer trends, and even potentially reduce their need for markdowns. It’s a different approach and a different thought process.

Drop-Shipping 194

Drop-Shipping Merchant Services Fulfillment Shipping 194

Retail TouchPoints

OCTOBER 20, 2020

Traditionally, the physical store has been where people have gone through that shopping experience — finding what works best for them with time on their hands, walking through their favorite store, using their senses of sight and touch to figure out what’s going to work best. You should 100% be doing that right now.”.

Merchant Services 162

Merchant Services Shopping Consumer Business Communication 162

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 98

Merchant Services Payment Services Inventory Management Planning 98

Retail TouchPoints

JANUARY 3, 2024

Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required. “By These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

Returns 144

Returns Drop-Shipping Merchant Services Fulfillment 144

V Count

SEPTEMBER 15, 2022

A modern POS system lets you accept customer payments at a specific location or on the go and can help you track your sales in an efficient way. Customer retention is a critical element in creating a successful business, and as a retail store runner, you need to ensure that customers can make transactions as easy as possible.

Merchant Services 92

Merchant Services Payment Services Inventory Management Planning 92

Retail TouchPoints

SEPTEMBER 22, 2022

In a recent interview, Farnell shared his insights and recommendations to help brands and merchants embrace the retailtainment revolution: Retail TouchPoints (RTP): How would you define retailtainment? There is much to be learned by following your customer beyond the rituals they have established within your particular sector.

Merchant Services 144

Merchant Services Customer Experience Shopping Consumer 144

Retail TouchPoints

DECEMBER 13, 2021

Google’s Cloud division currently captures the third-largest market share among providers, after Amazon Web Services and Microsoft Azure. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 176

Merchant Services Shopping Consumer Checkout 176