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Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

Retail TouchPoints

They extend to things like livestreams, shoppable content and payment links within Instagram Reels, stories, TikTok videos or Pinterest Pins. Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop.

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Gen Alpha Is Coming: How to Prepare for the Next Generation of Payment Preferences

Retail TouchPoints

A new generation is quietly but steadily beginning to influence the future of retail, yet many merchants have yet to take notice. As they move closer to adulthood and gain spending power, their expectations around payments will be higher, faster and more digitally integrated than anything retailers have encountered before.

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Social Media Shopping: Overcoming the Trust Gap

Retail TouchPoints

In this article, I’ll explore the reasons behind this trust gap — especially when it comes to security and payment confidence — and share some thoughts about what retailers, social platforms and regulators must do to close it. Off-Platform Payment Links: Payment links are URLs that can be added to direct messages, stories or posts.

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Want to See Success in 2025? Answer These 5 Questions

Retail TouchPoints

If merchants do not have this clarity, they will simply fall into the middle and fail to stand out to their target customers. With use cases spanning from personalization to customer service , merchandising, operations and even loss prevention, Anjee Solanki, National Director of Retail Services & Practice Groups at Colliers U.S.

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QVC Reframes Itself as a ‘Live Social Shopping Company,’ Plans 24/7 Livestreams on TikTok

Retail TouchPoints

and the Global Shared Services division. Thousands of merchants are now selling on TikTok Shop, and the number ofshoppers using the platform has tripled every single month since the offering launched in 2023. Image courtesy QVC Group Increasingly, TikTok is one of those places.

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Three trends shaping the luxury retails sector in 2025

Inside Retail

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

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BNPL Firm Klarna Preps for U.S. IPO with SEC Filing

Retail TouchPoints

The initial public offering is expected to take place after the SEC completes its review process, subject to market and other conditions,” according to a Klarna statement. Sweden-based Klarna’s decision to file its IPO in the U.S. In February 2024 Klarna expanded its “Sign in with Klarna” feature to 23 countries, including the U.S.