Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . However, if done right, your shipping can be a competitive advantage. Communicate costs .

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Shipping Merchant Services Payment Services Checkout 241

Retail TouchPoints

OCTOBER 16, 2020

Free shipping days are behind us. Frustrated customers won’t consider shopping with you again. Having the best product or lowest shipping fee will no longer guarantee you a sale. Delivery transparency : Real-time updates about location and shipping status notifications. Speeding up of order processing and fulfillment.

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Shipping Merchant Services Fulfillment Checkout 290

Retail TouchPoints

JULY 23, 2024

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. RTP: Many new logistics solutions have emerged in recent years.

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Merchant Services Returns Shipping Fulfillment 289

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

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Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Shoppers begin their returns journey on the Happy Returns-hosted returns portal or the merchants’ own return flow. As a result, 78% of Americans will live within 10 miles of a Return Bar.

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Merchant Services Returns Drop-Shipping Checkout 245

Retail TouchPoints

AUGUST 18, 2023

TikTok is continuing to build out its commerce-related services with the launch of ecommerce fulfillment for companies in the UK selling via TikTok Shop. The UK, along with several markets in Asia, was one of the first regions where TikTok Shop commerce functionality was made available. cubic liters per shipment.

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Merchant Services Fulfillment Shipping Shopping 241

Retail TouchPoints

NOVEMBER 4, 2020

Consumer preference for online shopping continues to rise, as more purchases are being made online than in stores with each passing year. Because of this ease, merchants have begun relying on POS financing to drive sales growth. According to McKinsey, merchants face up to 2.4X In 2019 , the total market share of online U.S.

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Retail TouchPoints

APRIL 8, 2022

Some of the latest include a price optimization tool for online sellers, AR try-on for beauty products and advanced data insights for merchants. But there is one big difference between Google and the leading online marketplaces— Google offers all this to merchants for free. Our role is really to just facilitate that connection.”.

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Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Be mobile-friendly.

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Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

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Merchant Services Payment Services Shipping Accounting 278

Retail TouchPoints

APRIL 18, 2023

Shopping is everywhere. There are seemingly endless opportunities to shop — or be inspired to shop — in both the physical and digital worlds at any moment. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

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Merchant Services Payment Services Social Commerce Returns 288

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

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Merchant Services Shopping Drop-Shipping Consumer 290

Retail TouchPoints

MAY 21, 2021

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. There are subscription shopping services now available too. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases.

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Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

APRIL 21, 2022

Retailers who utilize Fulfillment by Amazon (FBA) will be able to add Buy with Prime to their own checkout process, which will allow Prime members shopping there to utilize Amazon Pay and benefit from two-day shipping and free returns. The service will be invite-only for the duration of 2022.

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Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. They said, ‘Isn’t this going to cause some people that would shop on Amazon to shop off of Amazon?,’

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Merchant Services Payment Services Customer Experience Shipping 299

Retail TouchPoints

APRIL 29, 2022

The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Exacerbating the situation, these same shops lost $10.30

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Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. But times have changed dramatically in the 13 intervening years: Temu , which debuted just last September, is now the top shopping app in the U.S., Doubling down on merchants outside of China.

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Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

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Merchant Services Payment Services Shipping Fulfillment 288

Retail TouchPoints

MAY 2, 2023

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy.

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Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

DECEMBER 7, 2023

ContextLogic , the parent company of discount shopping app Wish , has launched a new third-party logistics service for non-Wish merchants called WishPost Smart Parcel. The move represents a new tack for Wish, which for several years has been trying to draw consumers back following significant declines in users.

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Merchant Services Shipping Consumer Shopping 277

Retail TouchPoints

SEPTEMBER 2, 2020

Vivino , an online wine marketplace and app, is capitalizing on this growth by doubling down on its user-driven ratings process and personalized tools and features. Buy Wine: We have been working hard to streamline the digital wine buying process by allowing users to buy wine right from the Vivino app or website in two easy clicks.

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Merchant Services Shopping Customer Experience Shipping 264

Retail TouchPoints

SEPTEMBER 28, 2020

Fortunately, not long into the crisis, search behemoth Google paid attention to these companies’ needs, announcing in April that merchants would be able to list products on its Google Shopping platform for free. Your business should certainly be looking to harness Google Shopping to its advantage. of all clicks. of all clicks.

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Shopping Merchant Services Accessories Drop-Shipping 252

Inside Retail

MARCH 8, 2022

ShipStation, the world’s largest multi-channel, multi-carrier e-commerce shipping solution, is launching a new feature designed to bring better savings to small businesses signed on to the service. ShipStation now offers discounted rates, so there’s more added value and convenience for the merchants.

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Shipping Merchant Services Payment Services Accounting 130

365 Retail

NOVEMBER 20, 2023

TikTok Shop has today announced a new partnership with Royal Mail to help merchants of all sizes improve their delivery experience and thrive on the platform. Click & Drop is Royal Mail’s primary shipping solution. People also love getting deliveries from their trusted Royal Mail postie.

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Merchant Services Drop-Shipping Shopping Shipping 105

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 billion on Cyber Monday 2020 , while Singles Day in November 2021 in China drove $139 billion in sales for two of that country’s major online shopping platforms. That includes frictionless payments and checkout and fast shipping options. Consider that in the U.S.,

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Merchant Services Drop-Shipping Payment Services Shipping 246

Retail TouchPoints

MAY 6, 2022

In February, Walmart launched a partnership with last mile solution provider Cognetry Labs to provide its Walmart GoLocal last mile services to Cognetry clients. Amid supply chain challenges that have plagued retail, a number of major players have recently invested in technology to improve fulfillment options.

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Fulfillment Merchant Services Inventory Management Wholesale 312

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Checkout Merchant Services Payment Services Customer Experience 237

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Roadie, which employs drivers using their own vehicles, can encompass shipments that aren’t compatible with UPS processes, such as perishables or items in shopping bags rather than boxes or other shipping containers.

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Merchant Services Marketing Shipping Planning 269

Retail TouchPoints

SEPTEMBER 2, 2022

You want to make sure that you have a reason for the consumer to shop your store or your products,” said Greg Portell, Lead Partner in the Global Consumer Practice of Kearney in an interview with Retail TouchPoints. “If Other solutions help merchants ensure tax compliance for specific markets, products and sales channels.

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Retail TouchPoints

SEPTEMBER 17, 2024

Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Technology advancements, a refreshed brand identity and a new marketing campaign showing how Stitch Fix solves common shopping complaints are being rolled out.

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Merchant Services Accessories Apparel Shipping 290

Retail TouchPoints

DECEMBER 2, 2021

Dan Lurie, Head of Product, Shopping, Pinterest. At the very least, the form it takes is very different from its counterparts: “Pinterest is not social media, although we are grouped in that category,” said Dan Lurie, Head of Product, Shopping at Pinterest. “We’ve RTP: So where and how does shopping come in?

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Shopping Merchant Services Social Commerce Checkout 272

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics.

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Merchant Services Accounting Payment Services Returns 298

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. The Amazon Effect also is reflected in the in-person shopping experience at brick-and-mortar retailers.

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Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

JULY 10, 2023

Hyper-personalized shopping. Retailers have a vast amount of data about customer shopping behavior and purchase history. For example, Verneek, a New York City-based software startup, has a generative AI application called Quin Shopping AI. Here are the four areas most likely to bear fruit quickly for retailers: 1.

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Merchant Services Customer Retention Shipping Marketing 279

Retail TouchPoints

AUGUST 13, 2021

Now, at BigCommerce, she helps merchants grow via integrations to channels such as Google, Facebook, Amazon, eBay and Walmart , a task she says is “like walking among giants.”. Sharon Gee: People aren’t going to forget their new digital training; they’re not going to forget how to shop online for groceries.

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Merchant Services Payment Services Fulfillment Advertising 299

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Those businesses clinging to rudimentary paper-based processes and a belief system that “we’ve always been able to make money doing things this way, why do we need to change?”

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Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Infection Control: Burden Or Benefit?

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