Retail TouchPoints

JULY 23, 2024

But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. With the fdx platform, we’re combining our global network with the power of AI and machine learning to turn insights into real-time intelligence for FedEx merchants.

Merchant Services 289

Merchant Services Returns Shipping Fulfillment 289

Retail TouchPoints

FEBRUARY 25, 2025

In this quest for data-driven precision, merchants must understand the power of the address and its immense strategic value. When integrated with platforms like CRM, ERP and supply chain management systems, clean address data flows smoothly through all operations from payment processing to warehouse management and inventory tracking.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. But does it also change our spending habits?

Merchant Services 130

Merchant Services Payment Services Consumer Checkout 130

Retail TouchPoints

MAY 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. It also provides an opportunity to obtain additional feedback and improve your business processes.

Merchant Services 284

Merchant Services Shopping Promotions Management 284

Retail TouchPoints

DECEMBER 3, 2020

Inmar Intelligence , a data-driven technology-enabled services company, has launched InmarPay, a unified omnichannel payment platform. InmarPay aims to drive profitability by connecting consumer engagement and payments for retailers, pharmacies and CPG manufacturers.

Merchant Services 179

Merchant Services Payment Services Promotions Consumer 179

Retail TouchPoints

JULY 8, 2022

The good news is that since its global popularization in 2020, Buy Now Pay Later (BNPL) has become a real game-changer for merchants looking to boost their business. For shoppers, BNPL is a seamless payment method that helps break up their purchases into several installments, bringing more cash flow and budgeting flexibility.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. Have a simple checkout process. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

JULY 7, 2020

And Nike maintained top-of-mind focus amidst lockdown in China by promoting its workout app, resulting in an 80% increase in use and a 30% increase in online sales. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S. And contactless is not limited to the point of sale.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

OCTOBER 19, 2022

As economic pressures and living costs surge, more people than ever are considering using point-of-service (POS) finance — such as buy now, pay later and installment loans — to manage their cashflow. It is in nobody’s interest to onboard financially delinquent customers or customers with affordability problems.

Finance 260

Finance Merchant Services Payment Services Consumer 260

Retail TouchPoints

APRIL 5, 2023

So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy sofas, designer handbags and stylish clothes without paying in full upfront. However, hidden fees and late payment penalties can seriously damage consumers’ financial well-being as they can easily rack up massive debt.

Merchant Services 295

Merchant Services Payment Services Finance Consumer 295

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok Shop will now bring shoppable videos and livestreams directly to For You feeds across the country, and give brands, merchants and creators the tools to sell directly through shoppable content on the TikTok app.” Digital Service (USDS). reads the company announcement. The company also reiterated that all TikTok-protected U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Inside Retail

NOVEMBER 18, 2024

Last month, food delivery company Deliveroo expanded its ‘Deliveroo Shopping’ service into Singapore, enabling consumers to order retail goods on demand, alongside its existing restaurant food and grocery offering. Retailers that have been onboarded include The Body Shop, Lush, Xpressflower, Pet Lovers Centre, and Gadget Mix. “In

Merchant Services 130

Merchant Services Checkout Consumer Shopping 130

Inside Retail

JANUARY 9, 2025

Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing. In recent years, though, the financial technology or fintech revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services. But does it also change our spending habits?

Merchant Services 264

Merchant Services Payment Services Consumer Checkout 264

Inside Retail

MAY 30, 2022

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition.

Merchant Services 246

Merchant Services Payment Services Supermarket Promotions 246

Retail TouchPoints

MARCH 19, 2024

As a result, TikTok Shop merchants can promote products directly within the Shop Tab using an image from their product catalog. New creative and formats: Merchants can now automatically populate product catalog images into TikTok’s most valuable formats, such as Carousels and Product Tiles.

Merchant Services 264

Merchant Services Advertising Shopping Promotions 264

Retail TouchPoints

MARCH 29, 2023

Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., Before a payment is due, users also will receive notifications via Wallet and email. and will roll out to all users in the coming months.

Merchant Services 311

Merchant Services Payment Services Checkout Finance 311

Retail TouchPoints

JANUARY 20, 2022

The invitation to Indian retailers will initially include only a select number of participants, adding to existing merchants including Delphi Leather India , Mahi Exports , Touchstone Gems & Jewelry and Welspun. A dedicated Cross Border Trade team has been set up in India to help sellers onboard and grow on the platform.

Merchant Services 312

Merchant Services Supply Chain Management Sporting Goods Jewelry 312

Inside Retail

FEBRUARY 4, 2024

Consumers will be even more selective, payment flexibility and innovation will be vital, and new tools to boost online security will gain momentum. Using promotional codes, cashback offers and rewards and spending more time researching before buying were similarly set to remain persistent trends.

Merchant Services 264

Merchant Services Payment Services Accounting Consumer 264

Retail TouchPoints

OCTOBER 2, 2020

As the company’s chief merchant, he has been responsible for all store and online merchandising departments, merchandising strategy, services and vendor management, marketing and in-store environment. The home improvement retailer also announced additional senior leadership promotions.

Promotions 179

Promotions Merchant Services Store Operations Advertising 179

Retail TouchPoints

DECEMBER 11, 2023

of the venture and its other businesses, which include payment and financial services as well the Gojek ride-hailing and food delivery app, will continue to cooperate with Tokopedia as strategic partners. TikTok paid $840 million for 75.01% of PT Tokopedia and committed to investing more than US $1.5 GoTo will own the remaining 24.9%

Payment Services 264

Payment Services Merchant Services Promotions Shopping 264

Retail TouchPoints

JUNE 30, 2021

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Taking a physical experience and integrating digital payments on mobile platforms can boost customer engagement and satisfaction.

Merchant Services 253

Merchant Services Payment Services Customer Experience Promotions 253

Retail TouchPoints

MAY 31, 2022

There are an almost infinite number of answers, but the long and the short of it is that 5G will enable merchants to perform intricate digital tasks faster and on a much larger scale. “5G This often goes hand-in-hand with cloud computing (data processing that happens in the cloud as opposed to servers on site). “5G

Merchant Services 354

Merchant Services Checkout Shrinkage ATS 354

Retail TouchPoints

OCTOBER 14, 2020

Chris DiTullio, Chief Customer Officer, JOANN Stores Category: Marketing/Promotions DiTullio has led the implementation of a new product that allows merchants to simulate different promotion scenarios so that they can see the unit and margin impact, and make a more informed decision on promotion planning.

Merchant Services 278

Merchant Services Promotions Planning Marketing 278

Retail TouchPoints

APRIL 27, 2023

Beginning on June 5, 2023, onboarding of any new Shops in the U.S. On August 10, 2023, this restriction will be extended to newly onboarded shops from all other platform partners. During that time Meta said it will focus on helping those merchants add checkout to their Shops. The change will first be tested in the U.S.,

Merchant Services 306

Merchant Services Shopping Checkout Social Commerce 306

Retail TouchPoints

SEPTEMBER 2, 2022

If you want to slowly test a new market and aren’t quite ready to invest in customer service operations and last mile logistics, consider the value of partnering with adjacent retailers and marketplaces, which are primed for launching new brands. “When reaching out, use the right channels to foster a positive customer experience.

Merchant Services 324

Merchant Services Marketing Customer Experience Consumer 324

Retail TouchPoints

JUNE 15, 2022

based online sellers” are reportedly participating in the beta test of Buy Direct, but a source told Business Insider that Microsoft hopes the service will drive $25 million in gross merchandising value (GMV) by fiscal 2023, which ends June 30, 2023. At the moment a “ couple hundred U.S.-based

Merchant Services 306

Merchant Services Shopping Payment Services Advertising 306

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Retailers Will Continue Pushing Earlier Promotions ….

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

APRIL 29, 2022

On average, it costs $33, or 66%, of the price of a $50 item for retailers to process a return, up from 59% last year, Optoro estimates. . Worst of all, for all the added costs retailers take on to fulfill returns, shoppers still are unhappy after going through a hassle-filled reverse logistics process. during the returns process.

Returns 312

Returns Merchant Services Drop-Shipping Shipping 312

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 278

Finance Merchant Services Payment Services Fulfillment 278

Retail TouchPoints

MAY 8, 2023

And how are you giving them a value-added product or service for being loyal to you? Being able to get a promotion saying, “Here’s 10% off if you book your next trip with us,” and the offer is only good for two hours — the ability to do that quickly, and in the moment, in the chat, is very important. What are you doing to nurture them?

Merchant Services 275

Merchant Services Payment Services Consumer Outdoor 275

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. McNamara spotlighted a surge in promotional activities in July 2022 that marked the official kickoff of the back-to-school season.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

JULY 21, 2022

has promoted Deniz Anders to SVP and Chief Marketing Officer, and appointed DICK’s Sporting Goods senior executive Nina Barjesteh to the role of President of Nordstrom Product Group. Anders’ promotion follows the retirement of Scott Meden, which was announced earlier in 2022. Nordstrom, Inc.

Marketing 300

Marketing Sporting Goods Merchant Services Apparel 300

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. With marketing and advertising costs, discounts, promotions, free shipping, fast deliveries and high returns, leaving money on the digital commerce table isn’t an option.

Merchant Services 288

Merchant Services Returns Shipping Payment Services 288

Retail TouchPoints

MARCH 17, 2022

Walmart is promoting a range of employee benefits and touting advancement opportunities as it works to fill more than 50,000 U.S. Walmart has open positions across multiple segments of the company, including merchants, marketers, pharmacists, optometrists, software engineers, data scientists, distribution, store and club managers.

Merchant Services 264

Merchant Services Payment Services Promotions Management 264

Retail TouchPoints

JANUARY 12, 2021

They provide the venue that connects merchants with customers and offer services and experiences that a single retailer cannot. While retailers can target and engage with customers online, it’s been a long-time struggle for merchants to convert foot traffic into intelligent data. Post-COVID: Shopping = Buying + Experience.

Shopping 288

Shopping Merchant Services Advertising Customer Experience 288

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

NOVEMBER 11, 2020

Brick-and-mortar stores quickly set up online shops, and organizations offered new services such as online checkout, payout or purchasing options. This is a crucial process, as it identifies gaps that could be harmful to both the business and customers. For others, risks were invited in via third parties.

Merchant Services 194

Merchant Services Consumer Management Checkout 194