Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Offering different shipping speed options is no longer enough to differentiate.

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Shipping Merchant Services Payment Services Consumer 339

Retail TouchPoints

NOVEMBER 20, 2024

The new ecommerce platform, called Santa’s Gift Shoppe , was developed exclusively for USPS Operation Santa letter adopters to make it easier for participants to shop for the perfect gift and ship it from the comfort of their homes with just a click.

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Shipping Fulfillment Planning Shopping 276

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

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Shipping Fulfillment Checkout Fashion 306

Retail TouchPoints

FEBRUARY 23, 2023

This new breed of individuals has become known as “influencers,” and as their measurable popularity and influence grew, brands quickly lined up to incorporate them into targeted marketing campaigns. This became known as influencer marketing. Video has indeed evolved. But here’s where the playing field is being leveled.

Marketing 358

Marketing Shopping Consumer Target Market 358

Retail TouchPoints

JANUARY 12, 2025

One of the first additions was a geolocation software development kit (SDK) from Radar , to answer the question of whether athletes were actually opening the app while shopping in the store. In 2023, the retailer started using the app to help manage one of the industrys biggest grey market challenges: the sneaker craze.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

JANUARY 16, 2025

Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

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Point of Sale Payment Services ATS Apparel 278

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Our customers often tell us that shopping with us feels like shopping with family.

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Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping.

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Returns Promotions Shopping Shipping 278

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. These expectations have significantly impacted the same-day delivery market, which experts predict will grow nearly 20% year-over-year between now and 2028.

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Consumer Shipping Supply Chain Management Returns 279

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 14, 2025

However, 70% of consumers prefer shopping with specialized marketplaces over their mass counterparts, according to Boston Consulting Group. These insights also can support brands retail media strategies , which 53% of respondents added to their marketing and advertising mix over the past year. According to Emarketer , U.S.

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Fulfillment Shipping Advertising Management 216

Retail TouchPoints

MARCH 27, 2025

Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation. Lets return to the example of shopping for a product. Issues that may be slightly more complicated are usually routed to human agents.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

OCTOBER 23, 2024

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation. The bulk of the program will be shut down by Dec.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

AUGUST 25, 2022

Between inflation, increased marketing costs — especially paid ads — seasonal shipping costs surcharges and potential supply chain disruptions, finding every last opportunity to increase profits during the busiest time of the year is critical for brands. Focus on key automation. Optimize your order confirmation message.

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Marketing Shipping Promotions Accounting 334

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

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Advertising Drop-Shipping Checkout Supermarket 295

Retail Focus

DECEMBER 6, 2024

Email marketing has become a cornerstone of delivering this seamless retail customer experience, acting as a direct and personalized communication channel between brands and their customers. It involves connecting the dots between various touchpoints, including online stores, physical locations, customer support, and marketing communications.

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Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

APRIL 13, 2023

Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. In this phase, influencer marketing is an ideal channel for wine brands , especially to reach the key millennial/Gen-Z demographics that have been slower adopters of wine.

Marketing 317

Marketing Shipping Consumer Advertising 317

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

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Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

JANUARY 23, 2025

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. If you’re 25 years old, your relationship with ecommerce is fundamentally different than if you grew up shopping in stores.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. in November 2022. reads the company announcement.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

NOVEMBER 15, 2023

Rebag customers can now resell gently worn items on ThredUp to earn Rebag shopping credit, and ThredUp customers can now shop select Rebag inventory directly on Thredup.com. For items that sell on ThredUp, customers will receive Rebag credit that can be used online and in store. ” .

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Clienteling Marketing Accessories Jewelry 306

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. As more people opt for the convenience of online shopping, the ease with which packages can be stolen has become a significant risk. Our recent research reveals that over a third of U.S.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The good news is that retailers can use this time of market instability to double down on their online stores. Drop shipping and print-on-demand are good options for smaller stores to avoid inventory issues.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail TouchPoints

JANUARY 15, 2024

“New year, new you,” is a slightly hackneyed marketing trope, but it is still true that consumers are, in fact, looking to improve their lives at the beginning of the year. Transactional commerce includes infrastructural elements like product listings, checkout, shipping and returns.

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Marketing Shopping Fashion Checkout 264

Retail TouchPoints

NOVEMBER 21, 2024

Have you started your holiday shopping yet? shopping population is fairly divided on what their budgets will look like this year: 33% say they’ll spend less, 43% will spend about the same, and 24% will spend more. For example, the dockworker strike ended quickly, but still caused shipping backlogs.

Advertising 274

Advertising Finance Shipping Planning 274

Retail Focus

APRIL 1, 2025

In a world where consumers can shop from virtually anywhere, ecommerce is no longer limited by geography. Yet, many online retailers still focus primarily on domestic markets, missing out on the vast opportunities that lie beyond their borders. Seasonal dips in one market can be offset by peaks in another.

Payment Services 130

Payment Services Shipping Returns Marketing 130

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping 299

Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

DECEMBER 10, 2021

The pandemic has been a challenging time for shopping centers, and even as vaccination rates climb and shoppers return to old habits, retailers are finding that many of their shopping preferences have permanently shifted. believe open air shopping centers with the right mix of retailers are more important than ever before.

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Location Shopping Fulfillment Grocer 328

Inside Retail

MARCH 24, 2025

The Australia Post eCommerce Report 2025 broke down the shopping habits, preferences and values that will define each generation’s spending into the next year and beyond. Retailers who understand the specific needs of each generation can tailor their marketing, product offerings and pricing strategies to match those preferences.

Consumer 130

Consumer Shipping Returns Target Market 130

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. But offering a variety of everyday products like dish detergent and floss is helping Amazon.

Shipping 130

Shipping Checkout Accessories Apparel 130

Retail Focus

MARCH 25, 2025

Retailers face mounting expenses throughout supply chains, from manufacturing to shipping fees. Many costs are avoided by digital shops, including multiple locations, large staff teams, and high utility bills. Furthermore, e-commerce relies on data to quickly modify pricing strategies in response to market conditions.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Retail TouchPoints

SEPTEMBER 12, 2022

But it was the stress Barbora Samieian felt while shopping for furniture after the birth of her first child that made her think there was an opportunity to completely rethink furniture design and merchandising. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Shopping 278

Shopping Customer Experience Shipping Consumer 278

Inside Retail

OCTOBER 20, 2024

The festive season is just around the corner, and despite economic challenges, Australian retailers have plenty of reasons to feel optimistic about this year’s peak shopping period. Are you ready to capitalise on the sales surge and capture your share of this growing market? per cent from last year.

Shipping 130

Shipping Checkout Fulfillment Accounting 130

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

DECEMBER 22, 2023

Making In-Store Shopping More Convenient with Endless Aisles Consumers are already familiar with QR codes — they scan QR codes to access restaurant menus, enter contests, contact support, redeem rewards and so much more. Endless aisles also build trust and loyalty through an all-around improved shopping experience.

Shopping 299

Shopping Checkout Consumer Visual Merchandising 299

Inside Retail

FEBRUARY 27, 2025

Digital shopping habits are now firmly embedded, and this means that brands that fail to adapt risk being left behind. From the rise of direct-to-brand shopping to the growing demand for personalisation, here are the most important takeaways and what they mean for retailers looking to stay ahead.

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Consumer Checkout Shipping Promotions 130