Retail TouchPoints

APRIL 1, 2025

Complicated Competitive Dynamics GoodwillFinds.com was launched in October 2022 in a bid by the 120 -year-old thrift store chain to grab a larger piece of the growing online resale market. The site was operated as a B2B2C marketplace where participating local Goodwills would list items on the site and ship the inventory directly to customers.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Inside Retail

APRIL 11, 2025

While there is no one-size-fits-all solution to the tariff problem, and the situation remains fluid, several Australian retailers told Inside Retail they are recalibrating their strategies and looking to streamline their operations rather than retreat from the lucrative US market.

Marketing 165

Marketing Department Stores Accessories Shipping 165

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

JANUARY 2, 2025

They are willing to pay a premium for fast shipping, instant access to products and seamless shopping experiences. Personalized marketing campaigns, loyalty programs and targeted promotions can help bridge the gap between disparate consumer segments. On one side of the spectrum are consumers who prioritize immediate gratification.

Consumer 289

Consumer Shipping Shopping Marketing 289

Retail TouchPoints

JANUARY 22, 2025

Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. Every market is unique, often subject to its own regulations, availability of materials as well as supply chain and logistical quirks.

Payment Services 279

Payment Services Point of Sale Shipping Marketing 279

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. These expectations have significantly impacted the same-day delivery market, which experts predict will grow nearly 20% year-over-year between now and 2028.

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Retail TouchPoints

DECEMBER 9, 2024

In fact, marketing agency Empower said its seen a 90% increase in consumer interest in the advent calendar category since 2020. The Challenges of Shipping Cheese But when done well, an advent calendar can be a boon for business, as it has been for Cheese Brothers.

Shipping 272

Shipping Jewelry Consumer Wholesale 272

Inside Retail

OCTOBER 22, 2024

Timing is everything and knowing when to launch in a new market can make or break a brand’s success in a new region. With such a saturated beauty and skincare market, why was it the right time for Bubble to expand and how did it do so successfully? The brand’s founder and CEO Shai Eisenman recently shed light on the Australian launch.

Marketing 130

Marketing Target Market Shipping Consumer 130

Retail TouchPoints

FEBRUARY 21, 2024

This presents a dual shipping dilemma for businesses: how can they keep shipping costs on the business low, while also offering customer-friendly return policies? This means that when ecommerce retailers can’t provide the peace of mind that clear return shipping policies can offer, customers will take their money and run.

Shipping 280

Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

JANUARY 16, 2025

Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

Point of Sale 278

Point of Sale Payment Services ATS Apparel 278

Retail TouchPoints

FEBRUARY 14, 2025

These insights also can support brands retail media strategies , which 53% of respondents added to their marketing and advertising mix over the past year. To that end, 35% of survey respondents said selling on marketplaces allows them to offer faster and more cost-effective shipping. According to Emarketer , U.S. in 2024 to $52.3

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

AUGUST 25, 2022

Between inflation, increased marketing costs — especially paid ads — seasonal shipping costs surcharges and potential supply chain disruptions, finding every last opportunity to increase profits during the busiest time of the year is critical for brands. Focus on key automation. Don’t delay. If you need to say more, use preheader text.

Marketing 334

Marketing Shipping Promotions Accounting 334

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. With respect to pricing specifically, also take into consideration Amazons free shipping minimums.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. The solution leverages Misfit Market’s existing infrastructure and in-house technology to provide a simple, customizable solution for perishable businesses.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail Focus

DECEMBER 6, 2024

Email marketing has become a cornerstone of delivering this seamless retail customer experience, acting as a direct and personalized communication channel between brands and their customers. It involves connecting the dots between various touchpoints, including online stores, physical locations, customer support, and marketing communications.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

Retail TouchPoints

DECEMBER 16, 2024

Additionally, if we promise to ship something by a specific date, they expect it to arrive on time. Lockton: In addition to taking into consideration feedback and market and consumer trends, we are a test-and-learn company. Customers also expect us to have what they need when they need it.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Inside Retail

FEBRUARY 11, 2024

With shipping rates climbing, retailers today are far less likely to be offering free delivery with purchases to encourage purchases – but they can still attract customers by offering delivery options to suit their budgets. And if they’re paying less for shipping, they are even happier,” says McGrouther. “We

Shipping 246

Shipping Checkout Fashion Consumer 246

Retail TouchPoints

FEBRUARY 25, 2025

Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects. Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

APRIL 13, 2023

Wine marketers have an exciting opportunity to identify ways to educate new consumer segments, show up in key commerce channels and drive marketing ROI. In this phase, influencer marketing is an ideal channel for wine brands , especially to reach the key millennial/Gen-Z demographics that have been slower adopters of wine.

Marketing 317

Marketing Shipping Consumer Advertising 317

Inside Retail

MARCH 17, 2025

It can be easier when youre backed by the right logistics and shipping partner. 1 With international markets beckoning, more Australian e-commerce businesses are seizing the opportunity to expand overseas. 1 With international markets beckoning, more Australian e-commerce businesses are seizing the opportunity to expand overseas.

Merchant Services 179

Merchant Services Shipping Payment Services Checkout 179

Retail TouchPoints

JANUARY 1, 2025

This includes real-time notifications for order status, shipping information, refund status and any potential delays. A positive post-purchase experience is crucial for customer loyalty and retention, brand trust and positive word-of-mouth. A modern OMS provides real-time and accurate updates to customers regarding their orders.

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

FEBRUARY 23, 2023

This new breed of individuals has become known as “influencers,” and as their measurable popularity and influence grew, brands quickly lined up to incorporate them into targeted marketing campaigns. This became known as influencer marketing. Video has indeed evolved. All of that, including managing returns, is done for them.

Marketing 358

Marketing Shopping Consumer Target Market 358

Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. Theyve grown up with devices in hand, and social media is their base of operations.

Returns 278

Returns Promotions Shopping Shipping 278

Retail TouchPoints

NOVEMBER 15, 2023

Customers generate a prepaid shipping label from Rebag.Thredup.com, then fill any shippable box or bag with apparel, shoes and accessories from any brand and ship it to ThredUp for free. For items that sell on ThredUp, customers will receive Rebag credit that can be used online and in store.

Clienteling 306

Clienteling Marketing Accessories Jewelry 306

Retail Focus

APRIL 1, 2025

Yet, many online retailers still focus primarily on domestic markets, missing out on the vast opportunities that lie beyond their borders. For online retailers, this opens the door to a massive audience, far bigger than what most domestic markets can offer. Seasonal dips in one market can be offset by peaks in another.

Payment Services 130

Payment Services Shipping Returns Marketing 130

Inside Retail

FEBRUARY 17, 2025

Marcus Ng, regional head of air freight, Asia Pacific, at AP MllerMaersk, notes that the Sea-Air option where some products are shipped rapidly by air and others less quickly by ocean has been particularly attractive to some lifestyle apparel retailing customers. The cost differential between ocean and air remains narrower than ever before.

Shipping 147

Shipping Apparel Marketing Returns 147

Retail TouchPoints

FEBRUARY 26, 2025

Marketing and Brand Impersonation Scams Brand imposters are a growing problem for major brands, but no brand is immune in the digital age. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. A culture of communicating about security across your business is also valuable.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

DECEMBER 17, 2024

For example, using dynamic filtering and sorting capabilities, customers can narrow search results to surface in-stock products, or items available for immediate shipping they can also sort by available quantity and exclude pre-order or backordered items. This helps you provide transparency on shipping windows based on inventory supply.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Promotions 260

Retail TouchPoints

NOVEMBER 12, 2024

These include the ability for retailers to showcase promotions like free shipping, sitewide sales and buy one, get one offers , as well as the Deal ad module, whichmakes ads with special offers more visible to users via a carousel format.

Shopping 264

Shopping Advertising Shipping Promotions 264

Inside Retail

MARCH 17, 2025

Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus. Moreover, retailers may also make the extra effort to provide customers the information on how their orders are shipped and what packaging was used. If shoppers had one request?

Drop-Shipping 179

Drop-Shipping Shipping Checkout Consumer 179

Retail TouchPoints

NOVEMBER 21, 2024

For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation. Data Consolidation for Logistical Snafus Not every part of a supply chain is under control.

Advertising 274

Advertising Finance Shipping Planning 274

Inside Retail

NOVEMBER 28, 2023

Email marketing flows are crucial for crafting a seamless and personalised customer journey. With Klaviyo , an intelligent marketing automation platform, retailers can set up automated email flows triggered by specific customer actions, ensuring timely and relevant communication.

Marketing 287

Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

OCTOBER 23, 2024

Amazon hasn’t formally announced its plans for this new Low-Cost Store, but The Information reports that Amazon plans to ship orders to the U.S. from a facility in Guangdong, China, and that it would charge sellers significantly lower fulfillment fees for items sold through the new storefront than items shipped domestically.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

OCTOBER 11, 2024

While 7-Eleven is at the forefront of inventive uses for vision AI in the convenience retail market, we are also observing interest and adoption of vision AI for supermarket retailers for resource reallocation, to mirror each store’s unique ebb and flow of operations and foot traffic throughout the day.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Inside Retail

OCTOBER 31, 2024

Amazon’s push to offer more everyday essentials like toothpaste is hurting its average selling prices, but it is also a guard against rivals such as Temu and Shein who offer rock-bottom prices on goods they ship from China. But offering a variety of everyday products like dish detergent and floss is helping Amazon.

Shipping 130

Shipping Checkout Accessories Apparel 130

Retail TouchPoints

JANUARY 9, 2025

The industry also will need to keep an eye on global conflicts that can slow down transportation and logistics, such as the attacks by Houthi rebels that slowed down ship traffic in the Red Sea in 2024. administration. The overall impact on supply chains from tariffs and other disruptions will certainly be significant.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

MARCH 17, 2025

One of the most promising is a challenge that has bedeviled merchandisers, marketers and inventory managers for decades, if not centuries demand forecasting. These mismatches also create the need for either markdowns or additional shipping costs to get the products to where they are more likely to be sold.

Markdowns 216

Markdowns Inventory Management Marketing Consumer 216