Retail TouchPoints

DECEMBER 5, 2024

Total returns are projected to reach $890 billion in 2024, up from the estimated $743 billion of merchandise returned in 2023 , according to a new report from the National Retail Federation and Happy Returns , a UPS company. This would account for 16.9% of retailers’ annual sales in 2024, increasing from 14.5%

Returns 162

Returns Accounting Customer Experience Consumer 162

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions.

Store Operations 264

Store Operations Returns Management Consumer 264

Inside Retail

MARCH 26, 2025

After a four-year hiatus, G-Star Raw is poised to re-establish its presence in Australia and New Zealand, emerging from a turbulent chapter in the market. The Australian arm of the Dutch-founded denim giant, established in 1989, collapsed into voluntary administration in early 2020 as the advent of covid engulfed the market.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

JANUARY 2, 2025

Solid spending during this holiday season underscores the strength we observed from the consumer all year, supported by the healthy labor market and household wealth gains.” ” Fraud and Returns Increase Along with Sales In tandem with these spending increases both fraud and returns also saw gains.

Consumer 283

Consumer Returns Jewelry Promotions 283

Inside Retail

NOVEMBER 12, 2024

Better demand forecasting with AI Using AI algorithms to analyse historical sales data, seasonal trends and other market factors can help retailers predict future demand with higher accuracy. Using AI for returns optimisation Another growing supply-chain issue for retailers is returns. per cent vs 10 per cent).

Returns 130

Returns Fashion Accessories Apparel 130

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. According to Westphal, India’s fast fashion market features a diverse mix of international and local brands.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail TouchPoints

DECEMBER 10, 2024

Dillards has been executing a highly successful strategic plan focused on improving operating margins, prudently managing capital expenditures and aggressively returning capital to stockholders, said James Mitarotonda, Chairman of Barington in a statement. Since fiscal year 2014, Macys has spent $9.7

Returns 297

Returns Planning Department Stores Management 297

Retail TouchPoints

NOVEMBER 13, 2024

The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

NOVEMBER 22, 2024

These networks enable targeted marketing, allowing retailers to deliver personalized offers that boost conversion rates. Additionally, retailers gain valuable insights into customer behavior, enabling effective marketing campaigns that attract new customers and re-engage lapsed ones.

Target Market 277

Target Market Marketing Marketing Spend Returns 277

Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. The ease of online shopping is partly driven by flexible return policies.

Returns 278

Returns Promotions Shopping Shipping 278

Inside Retail

JULY 4, 2024

Spanish fashion label Desigual is returning Down Under, partnering with The Iconic to launch its spring-summer collection. Desigual is known for its bright clothing and brave marketing techniques, such as offering free clothes to shoppers who arrive in their underwear. But the expansion never eventuated.

Returns 276

Returns Fashion Location Planning 276

Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer.

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

OCTOBER 31, 2024

“Revolve and Muus designed Bellemint to be a digital runway for players to discover and shop curated fashion — and for brand partners to market their products to a tailored audience,” said Emily Wang, Partner and COO at Griffin Gaming Partners in a statement. ”

Fashion 278

Fashion Returns Accessories Apparel 278

Inside Retail

MARCH 9, 2025

The retail marketing landscape is more dynamic than ever, so understanding which trends are worth pursuing both from the consumers and the businesss perspective and which ones are just noise, will be critical to achieving growth in the year ahead. Here are three common themes that came to the fore.

Marketing 130

Marketing Advertising Outdoor Returns 130

Inside Retail

MARCH 25, 2025

“The owners have done everything they can to keep Jeanswest going, but market conditions mean sustaining brick-and-mortar stores is not viable and unlikely to improve,” he said. “We will be opening the doors of all stores and selling online to clear all stock to secure a return to creditors,” Bainbridge said.

Fashion 292

Fashion Returns Marketing Accessories 292

Retail TouchPoints

NOVEMBER 11, 2024

Schwartz has served as the retailer’s COO since its inception, overseeing functions including product, technology, global operations and marketing, and as CEO, he plans to extend the company’s reach through brand growth, category diversification and market expansion.

Promotions 278

Promotions Apparel Returns Marketing 278

Inside Retail

MARCH 17, 2025

This level of excitement is not uncommon for international F&B brands entering markets like Singapore and Hong Kong, where media hype and consumer curiosity often drive long lines. Despite its cult following, known for its indulgent egg sandwiches, the brand failed to secure a long-term foothold in key Asian markets.

Marketing 130

Marketing Customer Retention Location Returns 130

Inside Retail

AUGUST 25, 2024

Adore Beauty enjoyed improved earnings in the last fiscal year, thanks to the record number of returning customers, accounting for 79 per cent of product sales. The company saw record 519,000 returning customers, up 5.8 million while revenue grew 7.4 per cent to $195.7

Returns 278

Returns Customer Retention Accounting Marketing 278

Retail Gazette

FEBRUARY 4, 2025

The return of its former bosscomes at a crucial time for Poundland after it reported its fourth consecutive quarter of declining sales, which fell 7.3% Williams’ return certainly signals something major is afoot, with early reports suggesting the group is considering a mass restructuring of the entire business or even a possible sale.

Returns 112

Returns Supermarket Planning Grocer 112

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

Returns 111

Returns Drop-Shipping Supermarket Grocer 111

Inside Retail

NOVEMBER 27, 2024

Heavy online marketing spending by Temu and Shein is making it more costly for other retailers and brands to reach shoppers on Black Friday, marketing and industry experts say, with both platforms bidding heavily on search keywords used by competitors. Shein did not immediately reply to a request for comment.

Marketing 130

Marketing Fast Fashion Advertising Marketing Spend 130

Retail TouchPoints

FEBRUARY 26, 2025

Marketing and Brand Impersonation Scams Brand imposters are a growing problem for major brands, but no brand is immune in the digital age. North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail Focus

DECEMBER 11, 2024

The forex exchange market is the largest and most liquid global financial market, with trillions of dollars’ worth of different currencies traded daily. For most of us, it is a decentralized network of participants trading various pairs of currency, with pricing managed by market forces or demand and supply.

Returns 130

Returns Marketing Management Accounting 130

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail Gazette

NOVEMBER 26, 2024

Earlier this month, Asda’s market share tumbled further, dropping one percentage point from 13.5% Commenting on Leighton’s return to the supermarket giant, Grocery Insight CEO Steve Dresser notes: “I don’t think anyone could have foreseen it. as sales fell 5.5% in the 12 weeks to 3 November.

Supermarket 105

Supermarket Returns Grocer Customer Experience 105

Retail TouchPoints

OCTOBER 31, 2024

We wanted to ensure our Roblox update would create strong reach and impressions for our target youth market,” the Clarks marketing team said in a statement to Retail TouchPoints. Clarks has seen “incredible success” on the platform, according to the brand’s marketing team, generating the following results: 16.2+

Accessories 278

Accessories Fashion Marketing Apparel 278

Inside Retail

MARCH 11, 2025

The digitalisation of media has seen advertising budgets diverted towards social media campaigns and search engine marketing in Australia, 70 per cent of digital advertising spend goes to Meta and Google. For many retailers, these platforms have grown to consume the whole marketing funnel and their templated options have become the default.

Advertising 237

Advertising Marketing Consumer Returns 237

Retail TouchPoints

JUNE 10, 2024

Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers.

Marketing 299

Marketing Accounting Customer Experience Point of Sale 299

Retail Gazette

MARCH 4, 2025

Kantar reported that the market share for the UK’s third largest grocer now sits at 12.6%, down 1.1% Asda’s weak performance contrasts discounter rivals Aldi and Lidl, both of which gained ground during the period in both sales and market share terms. during the period, which helped to bump its market share up 0.1

Marketing 98

Marketing Grocer Supermarket Returns 98

Inside Retail

JANUARY 26, 2025

Kogan has returned to strong top-line growth in the fiscal first half, which was fuelled by solid holiday sales. A strategic decision to invest incremental profitability in marketing and promotional activity from November helped the company to achieve accelerated topline growth, the company elaborated. per cent increase year-on-year.

Net Profit 254

Net Profit Promotions Returns Marketing 254

Retail TouchPoints

MARCH 20, 2025

In addition to rapid advances in AI that have brought the technology into the mainstream, Stitch Fix also has struggled to maintain its first-mover advantage in the world of subscription fashion, with a host of new entrants pulling away clients and market share. explained Funderburk.

Returns 279

Returns Fashion Shipping Shopping 279

Inside Retail

NOVEMBER 4, 2024

“Under his leadership Domino’s Pizza Enterprises Ltd grew from a Brisbane-based company to a truly global business – the market-leader in each of the markets the company has operated for more than three years in Europe and the Asia Pacific,” said Jack Cowin, chairman of Domino’s Pizza Enterprises.

Returns 261

Returns Marketing ATS 261

Retail TouchPoints

AUGUST 20, 2024

These factors have made it challenging for retailers to plan and execute effective marketing strategies. As a result, many retailers are adopting a more conservative approach to their marketing spend, focusing on efficiency and return on investment (ROI). Four of these strategies include: 1. Leveraging affiliate channels.

Marketing 261

Marketing Merchant Services Advertising Payment Services 261