Moving from Monologues to Conversations: How Brands are Driving Innovation with Unified Commerce Experiences
Retail TouchPoints
FEBRUARY 2, 2024
But it’s something that almost every company operating on the consumer-facing side of retail must undertake. When you’re thinking about a customer from the inside of your organization, you’re taking that customer and putting them into your processes, technologies and applications, and expecting them to conform to you,” she said.
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