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Optus faces legal action for alleged inappropriate sales tactics

Inside Retail

The Australian Competition and Consumer Commission (ACCC) alleges Optus sold telecommunications goods and services to about 429 customers who did not want or need the products. ” Cass-Gottlieb added that Optus’ management also failed to fix its system despite already becoming aware of how its sales staff exploited it.

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Eight telcos get final warnings over consumer protection rule breaches

Inside Retail

Eight telecommunication operators have been warned by the Australian Communications and Media Authority (ACMA) after they failed to provide “adequate safeguards” to customers regarding disconnections.

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Discovering My True Value: My Journey to a Fulfilling Career at Cisco

Cisco Retail

It was common for me to work 12–14-hour days as an order creator and order manager in telecommunications. I didn’t know much about Cisco initially, but I did know that the culture and work-life balance I experienced for the past five years was far from ideal.

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Optus backpays over $7.8 million to underpaid employees

Inside Retail

Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. In April 2021, the telecommunications company self-reported the underpayments to the Fair Work Ombudsman following an internal review. The backpayment includes more than $5.4 million in superannuation and interest.

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Kibo Sells Personalization Platform to Centre Lane Partners

Retail TouchPoints

The transaction aims to help Kibo pursue a horizontal growth strategy in verticals outside of retail, including financial services, travel and hospitality and telecommunications, as well as to further expand its global footprint. It also will enable Kibo to focus its investments on its core ecommerce and order management products.

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Woolworths says MyDeal data breach impacted 2.2 million customers

Inside Retail

The company said in a stock exchange filing that a compromised user credential was used to gain unauthorised access to MyDeal’s customer relationship management system. Woolworths has reported a data breach impacting 2.2 million users of its MyDeal subsidiary. The company is now contacting impacted users by email.

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Outgoing Myer CEO John King on why Black Friday might overtake Christmas

Inside Retail

This year’s AGM occurred at a time of significant management change at Myer, as King, JoAnne Stephenson, who is chairperson of the board, and Nigel Chadwick, the retailer’s CFO, are all scheduled to depart their roles in the coming months. Rather, she said that it encouraged employees to stay well-informed on the matter.