Retail TouchPoints

JANUARY 1, 2025

According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. How can Retailers Improve Post-Purchase Using an Order Management System (OMS)?

Management 320

Management Returns Fulfillment Shipping 320

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns 162

Returns Wholesale Management Shipping 162

Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns 162

Returns Supply Chain Management Customer Experience Finance 162

Retail TouchPoints

OCTOBER 21, 2024

Beyond plans to leverage Kirkland’s store operations expertise and existing brick-and-mortar footprint — which encompasses 325 stores in 35 states — to make Bed Bath & Beyond’s return to physical retail a success. New markets outside of Kirkland’s current footprint will be considered, as will store conversions. ”

Store Operations 264

Store Operations Returns Management Consumer 264

Inside Retail

NOVEMBER 12, 2024

Managing supply-chain unpredictability The Covid-19 pandemic highlighted the vulnerability of trade routes in times of conflict and natural disaster. This helps manage consumer expectations as well as enhance profitability on limited stock. Using AI for returns optimisation Another growing supply-chain issue for retailers is returns.

Returns 130

Returns Fashion Accessories Apparel 130

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. returns reached a staggering $743 billion in 2023, representing over 14.5% As a result of this burgeoning problem, retailers have started to incorporate return fees.

Returns 278

Returns Fulfillment Inventory Management Apparel 278

Retail TouchPoints

MAY 1, 2024

Popular shopping app Shein has expanded its partnership with Forever 21 to allow its customers to return orders at Forever 21’s more than 300 U.S. stores, powered by Happy Returns. Now Shein will have a more permanent presence at Forever 21 via this returns partnerships. in a statement. ” .

Returns 290

Returns ATS Brand Management Customer Experience 290

Inside Retail

JANUARY 16, 2025

Hubbed is setting a new standard for e-commerce returns with the upcoming launch of its box-free and label-free solution across its entire Parcelpoint network. With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

DECEMBER 10, 2024

Dillards has been executing a highly successful strategic plan focused on improving operating margins, prudently managing capital expenditures and aggressively returning capital to stockholders, said James Mitarotonda, Chairman of Barington in a statement. However, we are concerned with Macys large capital expenditure programs.

Returns 297

Returns Planning Department Stores Management 297

Inside Retail

FEBRUARY 4, 2025

The company said that the restructuring aims to bring back a double-digit adjusted operating margin over the next few years while continuing to manage external volatility, such as potential tariff increases worldwide. The post Estee Lauder may slash up to 7000 jobs to return to profitability appeared first on Inside Retail Australia.

Returns 162

Returns Promotions Consumer Management 162

Inside Retail

FEBRUARY 5, 2025

Indian retail conglomerate Reliance Retail has introduced an app in India to sell Sheins fashion products through a licensing agreement, marking the Chinese brand’s return after a five-year ban due to diplomatic tensions. The Reliance-Shein partnership, while promising for business, brings environmental concerns to the forefront.

Returns 130

Returns Fast Fashion Fashion Consumer 130

Retail Gazette

NOVEMBER 28, 2024

The longstanding, and so far unsuccessful search for Asda’s new CEO could receive a shot in the arm following the return of former chief Allan Leighton as its new executive chair this week. Barry Williams With Leighton back at Asda, could we see the supermarket’s former executive Barry Williams also make a return?

Returns 116

Returns Supermarket Customer Experience Promotions 116

Retail Minded

MARCH 20, 2025

Thus, it highlights the urgent need for strong risk management strategies. Effective risk management involves identifying these threats, implementing preventive measures, and staying ahead of emerging vulnerabilities. Learning about these threats is the first step in developing strong risk management strategies.

Merchant Services 94

Merchant Services Payment Services Management Shrinkage 94

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

Returns 264

Returns Management Accounting Brand Management 264

Retail Focus

FEBRUARY 24, 2025

AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Enhancing Shelf Management with AI Shelf management is critical for retail success. Poorly managed shelves lead to lost sales, frustrated customers, and damaged brand reputations.

Management 130

Management Consumer Store Layout Customer Experience 130

Inside Retail

FEBRUARY 6, 2024

Nearly four in 10 Australians admitted to having either engaged in online return policy abuse or fraudulent behaviours themselves in the past year or know someone who has, according to a recent study. Around 31 per cent disclosed they returned items because they needed the money back they had spent on an item.

Returns 290

Returns Customer Experience Planning Management 290

Retail TouchPoints

FEBRUARY 14, 2025

In fact, 60% of respondents said all marketplace orders are managed through their marketplace providers. Partnering with a marketplace also means brands dont have to manage the returns process, which is another growing challenge.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Inside Retail

MARCH 26, 2025

We have strong relationships with landlords, marketing agencies and industry talents, and we pride ourselves on ensuring that having a localised strategy was the most important thing for G-Star, Good Products & Co managing director, Helder Borges, told Inside Retail.

Returns 264

Returns Fashion Consumer Marketing 264

Inside Retail

NOVEMBER 12, 2024

The program, in partnership with Chemist Warehouse and Kenvue, allows customers to return their empty blister packs through dedicated Codral-branded Pharmacycle recycling bins. Pharmacycle is an end-to-end blister packs recycling solution, managing the collection, logistics and processing of blister packs.

Returns 264

Returns Management ATS 264

A1 Retail

OCTOBER 11, 2024

It demonstrates our approach to active management and retailer engagement, as well as our commitment to delivering varied and enhanced customer experiences.” The post centre:mk’s fashion event returns welcoming over 113k visitors appeared first on A1 Retail Magazine.

Fashion 105

Fashion Returns Beauty and Health Customer Experience 105

Retail Gazette

NOVEMBER 18, 2024

Asda and Amazon have launched a new parcel pick-up and label-free, box-free return service at over 700 of the supermarket’s stores. The tie-up is designed to make shopping at the grocery giant more convenient for customers, who will be able to do their weekly shopping alongside collecting and returning their parcels in one trip.

Returns 111

Returns Drop-Shipping Supermarket Grocer 111

Retail Gazette

FEBRUARY 4, 2025

His arrival coincides with the departure of Poundland’s managing director Austin Cooke , who resigned from the business after seven years and more than a year since he took over from Williams. in the three months to 31 December and 3.6% in its most recent financial year. over the golden quarter.

Returns 112

Returns Supermarket Planning Grocer 112

Retail TouchPoints

DECEMBER 19, 2024

Lee Nicholson I am looking forward to returning to Stop & Shop, which is where I started with this organization, said Nicholson in a statement. He originally joined the supermarket retailer in 2004 as a grocery buyer and category manager: Its a brand I know well and look forward to caring for in my new role.

Shopping 265

Shopping Supermarket Promotions Returns 265

Retail TouchPoints

NOVEMBER 1, 2024

The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%. Sara Mackessy is the EVP of Talent Solutions at Atrium , the workforce management and staffing firm.

Management 276

Management Marketing Promotions Returns 276

A1 Retail

NOVEMBER 27, 2024

McConnell Property has been successfully appointed as the managing agent for two of Northern Ireland’s premier retail and leisure parks, The Boulevard, Banbridge and The Junction, Antrim. The post McConnell Property Appointed as Property Managers of The Boulevard and The Junction appeared first on A1 Retail Magazine.

Management 105

Management Returns Location Planning 105

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. By adopting automation in areas like supply chain management and customer service, Australian retailers can meet rising global demand and secure long-term growth.

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

A1 Retail

APRIL 2, 2025

To enter please visit: [link] Mandy Lamb, Managing Director, UK & Ireland, Visa, commented:Were proud to launch our Lets Celebrate Towns showcase for a third year, showcasing the unique qualities of British towns and their ability to adapt to new challenges and opportunities.

Returns 99

Returns Shopping Management Consumer 99

Retail TouchPoints

FEBRUARY 24, 2025

Forever 21s Twisting Tale of Bankruptcies and Sales Forever 21s intellectual property has been owned by brand management firm Authentic Brands Group since its first bankruptcy in 2019 , and a second bankruptcy would not disrupt that arrangement. If a buyer is not found, a chainwide liquidation is in the cards. In the U.S.,

Fast Fashion 278

Fast Fashion Fashion Brand Management Returns 278

Retail TouchPoints

JANUARY 24, 2025

Best Practices for Managing Adverse Events Companies should strive to streamline the adverse event reporting process for consumers by establishing a central reporting system that protects personal and sensitive consumer information. Manufacturers should implement strict GMP protocols and maintain transparent ingredient records.

Consumer 297

Consumer Accounting Management Returns 297

Inside Retail

NOVEMBER 11, 2024

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Oz Hair & Beauty: Dispatch time faster than average for beauty segment Oz Hair & Beauty has a dispatch time of 1.3

Checkout 264

Checkout Department Stores Returns Shipping 264

Retail TouchPoints

NOVEMBER 11, 2024

Cutler led the company through periods of hypergrowth and managed through a global pandemic. A longtime marketplaces veteran, he joined StockX to scale it for growth, with the ultimate goal of returning it to being a founder-led company.

Promotions 278

Promotions Apparel Returns Marketing 278

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. That won’t achieve anything.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

FEBRUARY 26, 2025

North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience. Fraudulent returns also are an issue, costing U.S. retailers up to $35 billion in 2023.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

AUGUST 22, 2024

It’s not a mirage; Barneys is returning to NYC, but only temporarily. This is hardly the first revival for Barneys since its 2019 bankruptcy and subsequent acquisition by brand management firm Authentic Brands Group. The iconic retailer will go back to its SoHo roots with a five -week pop-up facilitated by beauty brand Hourglass.

Returns 272

Returns Fashion Department Stores Brand Management 272

Retail TouchPoints

JULY 22, 2024

Flawless execution of fulfillment operations is the baseline for competing in the marketplace, and traditional warehouse management systems (WMS) can’t keep up. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Management Shipping Supply Chain Management 277

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue.

Returns 214

Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

JANUARY 21, 2025

As todays brands undergo a marketing transformation, understanding and managing these emotional peaks and valleys is the key to delivering great experiences that foster lasting relationships. Brands should anticipate potential pain points, such as long wait times or complex returns, and work to minimize or eliminate them.

Customer Experience 285

Customer Experience Checkout Marketing Management 285