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Optus backpays over $7.8 million to underpaid employees

Inside Retail

Optus hired these employees as retail consultants and store managers around Australia between January 2014 and March 2020. In April 2021, the telecommunications company self-reported the underpayments to the Fair Work Ombudsman following an internal review. The backpayment includes more than $5.4 million in superannuation and interest.

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Woolworths says MyDeal data breach impacted 2.2 million customers

Inside Retail

The company said in a stock exchange filing that a compromised user credential was used to gain unauthorised access to MyDeal’s customer relationship management system. Woolworths said it does not store payment details, driver’s licence or passport details and no customer account passwords or payment details have been compromised. .

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Retailers can Capitalize on Growing Market by Addressing Smart Home Consumer Priorities and Concerns

Retail TouchPoints

He leads the development, delivery and in-market operations of Assurants portfolio of products that enable, support and enhance Assurants core business of protection solutions. Craig Thole is SVP of Emerging Solutions, Global Connected Living, at Assurant, Inc.

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New 2021 VAT Rules Will Simplify Filing, but Complicate Calculation

Retail TouchPoints

Called the “low value consignment stock relief,” the threshold was intended to reduce the administrative burden in customs compliance. The new rules broadly extend a 2015 VAT adjustment for certain sales of digital, telecommunications and broadcast services to include ecommerce goods.

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How Mobile Phone Billing is Revolutionising Online Casino Payments 

365 Retail

This means no complicated forms, no lengthy verification processes, and no waiting times. The Companies Powering Mobile Casino Billing Behind this innovative payment method are some of the biggest fintech and mobile payment providers in the industry. If you’re on a contract, the amount will be added to your monthly bill.

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

This was not staff acting out, the Federal Court heard during the trial, but a sales tactic that was coached into them by store management. Efforts to work out payment plans with Telstra also went ignored, as these customers were asked to repay the full amount owed – an amount that was purposefully put on Australians who couldn’t afford it.

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One in Three Brits Would Prefer To Reach Customer Service via WhatsApp

365 Retail

One in three Brits would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. The post One in Three Brits Would Prefer To Reach Customer Service via WhatsApp appeared first on 365 RETAIL | Retail Technology News.