Retail TouchPoints

MARCH 30, 2022

From the large spike of social platform users and increased time spent online to measurement fluctuations, everyone has developed new behaviors and preferences within the social space. 2020’s lockdowns forced brands to get creative with their digital presence as well as how they service their customers. The primary solution?

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Social Commerce Payment Services Checkout Shopping 324

Retail TouchPoints

JUNE 22, 2022

Some of the biggest changes include new capabilities and integrations with Twitter that will enable additional social commerce options; Google , which will help retailers connect with shoppers near their brick-and-mortar locations; and iOS , which will let retailers use iPhones to accept contactless payments.

Merchant Services 289

Merchant Services Payment Services Social Commerce Shopping 289

Retail TouchPoints

JANUARY 12, 2024

As 2024 advances, the importance and reach of paid social media advertising will only continue to grow. Social commerce value will keep on growing. The value of social commerce continues to grow rapidly and is shaping the future of online retail. trillion by 2026, more than doubling its current value.

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Social Commerce Beauty and Health Advertising Merchant Services 320

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok has made it frighteningly easy to buy — it’s literally a swipe and the product is on its way to you,” said Lee Parkhurst, Senior Brand Manager at Educational Insights , the first toy brand to test out TikTok Shop. and managed by the U.S. Digital Service (USDS). reads the company announcement.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. These AI applications range from optimizing pricing and inventory management to fraud prevention.

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Social Commerce Inventory Management Customer Experience Payment Services 263

Retail TouchPoints

APRIL 18, 2023

And of course, building trust throughout the payment process is also incredibly important. We’re passionate about improving access to secure payments technology for all retailers. Competitive set includes video (linear TV and ad supported streaming services) and social media platforms (Instagram, Facebook, TikTok).

Merchant Services 288

Merchant Services Payment Services Social Commerce Returns 288

Independent Retailer

FEBRUARY 15, 2022

by PingPong Payments. Social commerce is a subset of ecommerce, and harnesses the purchasing power of young customers on innovative new retail platforms. In 2021, social commerce sales increased by over 35 percent, totaling a spend of over $36 billion, still only 10 percent of what the Chinese market will spend. .

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Social Commerce Payment Services Marketing Fulfillment 98

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Inside Retail

MAY 29, 2024

Mal Chia, managing director at Ecom Nation, told Inside Retail, “The latest wave of online scams often involves highly sophisticated methods that blur the lines between genuine and fraudulent activities.” A recent study showed consumers trust traditional e-commerce platforms less than they did in 2022,” Chia added.

Payment Services 286

Payment Services Advertising Shopping Consumer 286

Retail TouchPoints

JANUARY 10, 2023

Sellers are also setting up independent stores on platforms that can help automate the selling process and enable sellers to connect their stores to a broader range of marketing channels. That’s why it’s important to explore social media sites, particularly those that focus on video content. 3: Streamline communication with suppliers.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

JULY 29, 2020

To accomplish this, operational models need to be adapted quickly. Predicting what’s to come isn’t easy, but having a robust network infrastructure in place would allow retailers to deploy new services rapidly when they’re ready to add them — regardless of where stores are located, or how long they’ve been established.

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Payment Services Fulfillment Location Consumer 200

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. 26-30, you’re automatically registered to listen to the entire series.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

MAY 8, 2023

And how are you giving them a value-added product or service for being loyal to you? Another opportunity is for field service technicians and reps that now have upsell opportunities that they [can complete] with customers in person. Retail TouchPoints (RTP): What can retailers do to deal with the challenge of slower online sales?

Merchant Services 275

Merchant Services Payment Services Consumer Outdoor 275

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re

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Consumer Marketing Checkout Customer Experience 289

Inside Retail

APRIL 4, 2024

Another factor that can trigger mass cart abandonments is a lack of payment options. Seventy-seven per cent of consumers say they are likely to ditch their cart if their preferred payment method is not available. Consumers in Australia’s key markets of China, Hong Kong and Singapore were especially inclined to use social commerce.

Merchant Services 130

Merchant Services Payment Services Social Commerce Checkout 130

Retail TouchPoints

FEBRUARY 7, 2023

“Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

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Payment Services Consumer Marketing Fast Fashion 290

Inside Retail

JUNE 17, 2021

Many habits they developed during 2020 — such as shopping online through WeChat and making mobile payments — will become permanent. As a result, social commerce is no longer considered a separate shopping channel. During Covid, mobile payments actually grew and they are as much about the store as online. WeChat and chat.

Payment Services 113

Payment Services Fulfillment Specialty Retailers Consumer 113

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, retailers are expected to prioritize eco-friendly initiatives, from sustainable sourcing and packaging to energy-efficient operations. Whether it’s click-and-collect options, in-store digital experiences, or social commerce, brands are finding innovative ways to connect with consumers across various touchpoints.

Retail Trends 111

Retail Trends Payment Services Social Commerce Supply Chain Management 111

Retail TouchPoints

JULY 30, 2021

products, combined with the sheer size of the Chinese market, make the potential hard to ignore : “It’s an opportunity for Western brands to find a faster-growing market than the one they’re currently operating in. of all social commerce sales this year. That growing demand for U.S. billion in 2021, making up 37.4%

Merchant Services 279

Merchant Services Accounting Social Commerce Payment Services 279

Inside Retail

APRIL 7, 2021

“We’ve not only seen this structural shift going on in the e-commerce environment, we’ve actually seen a cultural change within organisations. With the removal of the safe harbour provisions and boards encouraging management teams, what you’ve seen is this wave of innovation. “In

Payment Services 130

Payment Services Social Commerce Customer Experience Management 130

I Vend

JANUARY 20, 2021

Cloud-based POS systems process and store transaction data online while an on-premise POS system stores data locally on the retailers store server. Growing adoption of cloud-based payment systems for inventory, employee, sales, and customer management in small businesses will boost the market growth.

Payment Services 98

Payment Services Social Commerce Checkout Fulfillment 98

Retail TouchPoints

JUNE 30, 2020

And today, with consumers spending more time scrolling through visual social networks like Instagram to discover new trends, brands and products, influencers have the potential to affect more retail sales than ever before. There is an expanded ecosystem of influencers that are part of a much larger “brand community.”

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Marketing Payment Services Apparel Fashion 179

Retail TouchPoints

NOVEMBER 18, 2021

Crate & Barrel did a total revamp of its search engine tool and the results have been undeniable: “We have noticed higher conversion and increases in add to cart and order value because we are continuing to serve up more relevant items to our customers,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 264

Consumer Merchant Services Payment Services Advertising 264

365 Retail

AUGUST 4, 2024

Dan Edelman, Vice President and UK General Manager, Merchant Services, American Express Driving personalised experiences Undeniably, the best customer experiences are personalised and seamless. For example, leveraging social commerce to capture more spend or running incentives to engage new customers.

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Merchant Services Customer Experience Payment Services Checkout 64

365 Retail

DECEMBER 21, 2021

The need is for these to be inter-operable with intelligent decision-making as to how best to move products from anywhere to anywhere. But cost management will be imperative, so efficient utilisation of a motivated workforce, as well as control on other fixed charges will be key. Many retailers forget that online only is not omni.

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Social Commerce Payment Services Consumer Shopping 105

365 Retail

MARCH 27, 2025

Whether youre a major high street chain, a fast-growing digital brand, or a start-up scaling operations, RTS 2025 offers something for every part of the retail ecosystem. On Day 2, Dragons Den alumnus Theo Paphitis shares his leadership lessons and how to build retail resilience in turbulent times.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Rangeme

JUNE 8, 2021

However, to be successful, “you need to invest in site build, content creation, marketing/advertising and more if you want to reach the same caliber of audience a marketplace provides,” says Megan Kimmerer, client success and communications manager at geekSpeak Commerce, an e-commerce services agency in Toronto.

Payment Services 105

Payment Services Social Commerce Consumer Marketing 105

Indigo 9 Digital

MAY 6, 2022

China has the largest market for social commerce. Social commerce, which is eCommerce sales that are made on a social media platform, is a big business in China. It is estimated that social commerce sales in China reached $351.7 million in social commerce sales last year.

Merchant Services 52

Merchant Services Marketing Payment Services Social Commerce 52

Inside Retail

OCTOBER 21, 2021

James Johnson, director of technology services & strategic accounts, APAC at Shopify, says it is critical for Australian retailers to optimise their product offers and sales channels to make the most of the sales season and seize the opportunity to end a difficult year on a high.

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Returns Merchant Services Shipping Payment Services 130

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 27, 2024

Omnichannel retailing is a business model that integrates multiple sales channels, including physical stores, e-commerce platforms, mobile apps, and social media, into a unified and seamless customer experience. Operational Efficiency – Streamlined inventory management and unified sales systems reduce inefficiencies and costs.

Payment Services 52

Payment Services Inventory Management Customer Experience Shopping 52

365 Retail

JULY 19, 2022

Shimona Mehta, Managing Director, Shopify EMEA comments: “YouTube has been integral in building the creator economy over the past decade, and Shopify has helped millions of merchants quickly start, run, grow, and manage storefronts. If a product sells out, it’s automatically removed from YouTube.

Merchant Services 78

Merchant Services Social Commerce Consumer Shopping 78

Retail Minded

JANUARY 21, 2022

And, while the current retail industry all too often has frustrating experiences to manage – including empty store shelves, hiring instability, and rising inflation – I believe that with great challenges also come great opportunities and NRF 2022 certainly reinforced this sentiment for me this year. Robotics and Retail Go Hand-In-Hand. .

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. This includes highly personalized services, interactive elements, and rewards programs. They’re increasingly interested in buying from brands that align with their values and lifestyle.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

This has led to the emergence of social commerce , where customers can connect with brands they identify with through various platforms. This includes highly personalized services, interactive elements, and rewards programs. They’re increasingly interested in buying from brands that align with their values and lifestyle.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Assist

JANUARY 17, 2023

Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. Whilst some press reports suggest there could be a decline in social media usage amidst a shunning of Big Tech, it’s pretty unlikely.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52