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Rethinking Retail Returns

Retail TouchPoints

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. of all purchased goods were returned to retailers.

Returns 311
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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

that, together, process millions of returns every month. Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. Were inside one of the three Happy Returns Hubs across the U.S.

Returns 272
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DTLR, Shoe Palace Shift to Mobile POS at 450 U.S. Stores

Retail TouchPoints

Associates at both DTLR and Shoe Palace will now be equipped with mobile devices through which they can accept payments, manage inventory and place online orders to be shipped to customers homes.

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Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved. Site security is also a concern.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand.

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How Smart Contracts and Crypto Enhance Retail Transactions

Retail Focus

From decentralisation to revolutionising payment processes in several businesses, smart contracts’ perks are limitless. Smart Contracts and How They Work To fully understand how smart contracts operate, well start with a reference to traditional contracts. Read on for all you need to know.