Retail Focus

MARCH 13, 2025

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

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Payment Services Checkout Inventory Management Kiosk 147

Retail Focus

APRIL 1, 2025

They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Currency conversion, language barriers, shipping logistics, customs regulations, and local taxes can be overwhelming if not managed properly. However, these challenges are not insurmountable.

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Payment Services Shipping Returns Marketing 130

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees.

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Merchant Services Payment Services Supply Chain Management Shipping 179

Inside Retail

SEPTEMBER 24, 2024

As the final interaction between consumer and retailer, the payment process is often overlooked under the misguided belief that “it’s good enough”. Yet, in an industry where transactions occur rapidly, the efficiency of a retailer’s business’s payment flow can significantly impact success and revenue. Fraud prevention.

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Payment Services Management Returns Customer Experience 130

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And process returns of stuff people don’t want! Each device can perform core transactional functions — such as the ability to accept card and cash payments and scan products for efficient checkouts — offline.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

AUGUST 17, 2022

On one hand, ecommerce automation saves a ton of time compared to manual ways of executing an operation. On another, it may even enable a nonexistent infeasible process, i.e. a process that’s unthinkable in a manual way but can provide an unprecedented growth opportunity to companies when automated. Advertising.

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Payment Services Advertising Returns Checkout 363

Retail TouchPoints

MAY 13, 2021

PayPal has acquired ecommerce returns solution Happy Returns as it continues to expand beyond payments, with the aim of becoming a “digital commerce enablement engine.” The Happy Returns purchase follows PayPal’s acquisition of coupon plug-in Honey in January 2021. PayPal has been an investor in Happy Returns since 2019.

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Merchant Services Returns Payment Services Checkout 207

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. They can manage simple tasks like canceling orders, checking statuses and setting passwords.

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Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

MARCH 31, 2023

And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. What’s more, the number of payment providers on the market has dramatically multiplied over the years, creating a vast and often confusing ecosystem. Many customers bail at this point.

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Payment Services Accounting Point of Sale Customer Experience 278

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

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Returns Payment Services Shipping Accounting 277

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As Source: CivicScience. RTP: Consumer adoption of things like digital wallets is still relatively low.

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Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

JANUARY 6, 2025

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Retailers must navigate an environment where geopolitical uncertainty adds an additional layer of unpredictability.

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Apparel Consumer Payment Services Promotions 278

Retail TouchPoints

MAY 27, 2022

including new payment and checkout options, personalized styling facilitated by smart mirrors and upgraded delivery and return options. COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S.

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Checkout Payment Services ATS Returns 299

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). Based on the customer response, the tool can process the correct payment while reducing the number of customer care contacts and returns that need processing.

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Payment Services Returns Fulfillment Promotions 245

Retail Focus

NOVEMBER 28, 2022

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . On the one hand, operational changes and on the other hand, changes linked to the user experience.

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Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there. ”

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Payment Services Fulfillment Returns Marketing 344

Retail TouchPoints

APRIL 3, 2023

billion on pet food and treats, supplies, medicine, vet care and other services in 2022, and are predicted to spend $143.6 Myos Fetch is a full-service SMS “concierge” for all things related to the brand and its focused, yet growing, product line. Within one month of adoption, the brand saw a 33X return on investment.

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Payment Services Accounting Planning Consumer 261

Retail TouchPoints

DECEMBER 13, 2021

Innovative organizations that adapt their sales and returns infrastructure accordingly will reap the rewards of bigger basket sizes and repeat customers. The service allows shoppers to buy higher-ticket items without committing to the full price upfront. BNPL and Retail Returns. Retail Strategy Considerations.

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Payment Services Consumer Returns Management 264

Inside Retail

FEBRUARY 16, 2025

The Online CX Index, a partnership between Inside Retail and Humii, covers the entire website experience through checkout, delivery and even returns, evaluating eight key criteria based on up to 200 data points. Moreover, customers compliment Supres wide range of payment and flexible shipping options and authority to leave deliveries.

Payment Services 130

Payment Services Checkout Drop-Shipping Advertising 130

Inside Retail

AUGUST 21, 2023

While the world may slowly be returning to normal in the post-pandemic era, retailers worldwide continue to face labour shortages in customer-facing roles. We operate in more than 100 countries and see that retail automation technologies are no longer simply trend-setting differentiators, but essential tools in effective retail.”

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Payment Services Management Store Operations Returns 246

Retail TouchPoints

JULY 7, 2020

While we shouldn’t expect online sales to remain at their peak levels when the safety risks of in-person shopping dissipate, merchants cannot hope to weather the storm and return to business as usual. As we move forward, these capabilities are critical for all retailers: Accept Contactless Payments. Traditionally, U.S. And the U.S.

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Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

APRIL 14, 2023

In recent years, the financial landscape has changed dramatically with new economic challenges making it increasingly difficult for consumers to commit to recurring monthly payments. Against this backdrop of economic uncertainty, consumers are finding ways to manage their budgets while also staying loyal to the brands they love.

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Payment Services Consumer Accounting Advertising 278

Retail TouchPoints

JULY 14, 2021

To measure this performance, the website must have high conversion rates, low bounce rates and an easy checkout process, rather than a wide range of colors and innovative buttons that bring the focus to homepage attractiveness only. . In the long term, it can turn out to be an extremely costly and time-consuming process.

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Payment Services Checkout Customer Retention Management 264

Retail Gazette

NOVEMBER 5, 2024

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. If a refund cannot be issued automatically, for example if the shopper had forgotten their receipt, they need to call for assistance from a staff member so it can be processed manually.

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Payment Services Returns Kiosk Checkout 116

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

MAY 30, 2024

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey.

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Checkout Point of Sale Returns Kiosk 289

Inside Retail

JANUARY 1, 2025

Simplify checkout: offer flexible payment options and guest checkout to reduce friction. On-site feedback widgets: include prompts for feedback on key pages, such as the checkout process or product detail pages. Simplify menus, add search filters, and improve category organisation.

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Payment Services Checkout Customer Experience Returns 130

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. They are at the cusp of all things digital, which drives us on everything, from payment options to search — and ultimately, from a merchandising platform standpoint.

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Inventory Management Management Fulfillment Supply Chain Management 278

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

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Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

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Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

MARCH 2, 2021

Macy’s has announced a series of changes to its senior leadership team, including the elimination of the Chief Operations Officer role, as it moves forward with its “Polaris” omnichannel transformation strategy. Miller also has held leadership roles at global payments processing firm First Data Corporation, TD Ameritrade and The U.S.

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Payment Services Department Stores Planning Location 337

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. Retailers overlook that the payment experience can be their last memory of the store and influence their decision to return or not.

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Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

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Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

MARCH 21, 2022

In fact, a recent Verizon Business Small Business Recovery Survey found that 63% of small and mid-sized business owners have implemented new tools and technology to change their processes and the customer experience. 5G can Drive Consumer Engagement. 5G can Drive Consumer Engagement. Improved Customer Experience. Improved Customer Experience.

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Payment Services Checkout Customer Experience Supply Chain Management 264

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

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Merchant Services Payment Services Checkout Fashion 130

Inside Retail

MAY 17, 2022

The industry’s latest move: accepting cryptocurrency as a form of payment. In countries where crypto is more regulated, retailers have opted to join forces with licensed payment platforms that are registered with local finance institutions to process transactions. Beyond payment.

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Merchant Services Payment Services Advertising Returns 243