Remove Management Remove Marketing Remove Technical Support
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Microsoft Partners With Chinese Solution Provider to Boost IT Efficiency and Security

Retail TouchPoints

In addition to ESL, Hanshow offers a network of digital solutions that utilize IoT and machine learning technology to provide digital marketing, digital payments and digital shelf solutions to retailers.

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How Pack & Send solves online retailers’ biggest pain point: logistics

Inside Retail

For retailers selling products online across multiple markets on- and off-shore, selecting shipping partners can be a significant pain point in time, cost and convenience. We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We

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Guest Post: How Can PR Crisis Management Shape Customer Experiences?

Hyken

Separate technical support from core marketing accounts. Many leading brands with enough consumer traffic filled with customer care inquiries operate separate social media accounts dedicated to providing social media support. The post Guest Post: How Can PR Crisis Management Shape Customer Experiences?

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

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Guest Post: 5 Reasons Why Customer Experience is the Pulse of Every Business

Hyken

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. All these discussions prove that customer loyalty should be the prime priority of businesses in order to strive and thrive in such a competitive market.

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Zone Pricing Takes On A Bigger Role During The Pandemic

Retail TouchPoints

They just need the agility and technical support to create a zone-pricing structure that considers key competitors while also leveraging industry-leading analytics. Retailers tend to have all the data they need to figure out how demand has changed at the local level and to pinpoint consumer trends and buying behavior.

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Sales Manager-MEA

V Count

Sales Manager-MEA. We are looking for a driven, high-energy, goal-oriented Sales Manager to expand V-Count’s presence, promote our full suite of solutions, and build strong client relationships for the MEA region. Maintain constant contact with new and existing clients to manage the business relationship positively.