Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity.

Loss Prevention 144

Loss Prevention Store Operations Accounting Customer Experience 144

Retail TouchPoints

JULY 15, 2024

Still, as intelligence-led loss prevention (ILLP) systems that rely on radio frequency identification (RFID)-supported inventory insights to help retailers get ahead of organized retail crime become more common, retailers are considering a change in approach.

Loss Prevention 257

Loss Prevention Outdoor Location Shopping 257

Retail TouchPoints

SEPTEMBER 29, 2023

Kohl’s has hired a new Senior EVP and Director of Stores to help improve brick-and-mortar sales and productivity. Fred Hand, who has deep experience with discount and department store brands, is now overseeing the retailer’s 1,100+ stores, store operations and experience, loss prevention and store experience and design functions.

Visual Merchandising 261

Visual Merchandising Loss Prevention Department Stores Store Operations 261

Retail TouchPoints

OCTOBER 31, 2023

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?

Loss Prevention 291

Loss Prevention Sporting Goods Customer Experience Store Layout 291

Retail TouchPoints

JANUARY 7, 2021

This will help managers quickly understand how a specific location is performing compared to corporate expectations and peer stores, helping them prioritize which locations to visit.

Loss Prevention 274

Loss Prevention Location Customer Experience Management 274

Retail TouchPoints

MARCH 18, 2024

My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot. Some insurance companies have loss control or loss prevention professionals who can help. Throughout his retail career, loss prevention has been a consistent focus. Additionally, the U.S.

Planning 274

Planning Loss Prevention Management Location 274

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 256

Loss Prevention Visual Merchandising Store Operations Fulfillment 256

Retail TouchPoints

FEBRUARY 26, 2024

One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even loss prevention.

Loss Prevention 293

Loss Prevention Jewelry Payment Services Accounting 293

Retail TouchPoints

NOVEMBER 18, 2022

The annual survey of retail loss prevention experts found that almost nine out of 10 participating retailers reported an increase in overall risk for their company, with fraud increasing both in-store and online. Thomas is a member of the Rolling Stones Culture Council and the Loss Prevention Magazine Advisory Board.

Loss Prevention 299

Loss Prevention Store Operations ATS Shopping 299

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

JULY 13, 2023

includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and loss prevention. The Retail Management Suite from Jesta I.S.

Loss Prevention 245

Loss Prevention Management Planning Location 245

Retail TouchPoints

NOVEMBER 7, 2023

According to the 2022 Organized Retail Crime Survey from the National Retail Federation, in partnership with Appriss Retail and the Loss Prevention Research Council, for every $1 billion in revenue that a U.S. Organized retail crime is a growing problem. retailer makes, more than $700,000 is lost due to ORC.

Loss Prevention 292

Loss Prevention Shrinkage Returns Payment Services 292

Retail TouchPoints

FEBRUARY 9, 2024

Unfortunately, while larger stores often have security measures like loss prevention personnel, anti-theft sensors and other helpful solutions, those measures usually aren’t financially feasible for small and mid-sized businesses.

Loss Prevention 272

Loss Prevention Jewelry Customer Experience Management 272

Retail TouchPoints

JUNE 12, 2020

Almond: We started to see board-up requests during the later part of the Memorial Day weekend, as well as calls for security guards, clean-ups, and in some cases store closings for the safety of the employees. Some stores were literally in flames, and there were loss prevention issues at others.

Management 189

Management Loss Prevention ATS Store Operations 189

Retail TouchPoints

AUGUST 23, 2023

Given the widespread impact of theft, retailers are investing in new systems and technologies to support their loss prevention efforts. In response, the retailer removed “items at the center of the most significant confrontational behavior,” which engendered criticism from LGBTQ groups.

Loss Prevention 246

Loss Prevention Sporting Goods Promotions Consumer 246

Retail TouchPoints

NOVEMBER 24, 2021

Not only does physical security technology now play a larger role in deterring and catching would-be shoplifters, but it also helps provide a pleasant customer experience in the absence of store staff. Hedgie Bartol serves as a Segment Development Manager for Retail in North America at Axis Communications.

Loss Prevention 261

Loss Prevention Checkout Store Operations Shopping 261

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

OCTOBER 2, 2023

This includes monitoring the internet and social media, liaising with local law enforcement and working with individual retailers’ loss prevention officers. Mall of America also works with intelligence analysts to proactively look for threats.

Loss Prevention 261

Loss Prevention Accounting Location Store Operations 261

Retail TouchPoints

FEBRUARY 22, 2024

Thomas is a member of the Loss Prevention Magazine Advisory Board. He and his team work with organizations in the retail, financial, hospitality, gaming and cannabis industries via Genetec’s network of system integration partners.

Payment Services 306

Payment Services Loss Prevention Accounting Management 306

Retail TouchPoints

JUNE 11, 2020

The modules follow a routine walkthrough for all kinds of stores to collect information about: Customer information and safety; Employee education, health and safety; Store cleanliness and sanitization; Security and loss prevention; Evolving state and local guidelines; and Customer confidence feedback.

Loss Prevention 162

Loss Prevention Customer Experience Store Operations ATS 162

Theatro

DECEMBER 12, 2024

Sean Bush Read more of Sean's published works here: How to Protect Customers And Stores from Organized Retail Crime Streamlined In-Store Communication Battling Loss Prevention The Power of Proficiency, Productivity, and Profitability Enhancing Customer Experiences Through Improved Connections Generative AI for In-Store Operations Retailers Must Adapt (..)

ATS 84

ATS Loss Prevention Customer Experience Store Operations 84

Retail TouchPoints

NOVEMBER 20, 2023

Throughout his retail career, loss prevention remained a focus. Aaron Stamm is a Retail Consultant at Acuity , which he joined in 2017, bringing with him more than 35 years of experience in a broad range of retail. With Acuity Stamm provides retailers with actionable insights and real value to benefit their businesses.

Payment Services 307

Payment Services Sporting Goods Inventory Management Loss Prevention 307

365 Retail

JUNE 19, 2024

As retail crime continues to rise and shoplifting incidents surpass the highest levels since records began, a third of UK consumers witnessed an instance of retail theft in the past 12 months, according to the latest research by Retail Insight , the leading provider of store operations execution software.

Loss Prevention 62

Loss Prevention Accounting Store Operations Consumer 62

I Vend

DECEMBER 10, 2023

Point of sale store operations – customers want fast and friction-free checkout, and retailers need to know what has been sold. Customer service operations – a unified retail POS is essential to delivering an optimal customer experience across all channels.

Shrinkage 94

Shrinkage Inventory Management Store Layout Checkout 94

Theatro

SEPTEMBER 23, 2024

Sean Bush Read more of Sean's published works here: How to Protect Customers And Stores from Organized Retail Crime Streamlined In-Store Communication Battling Loss Prevention The Power of Proficiency, Productivity, and Profitability Enhancing Customer Experiences Through Improved Connections Generative AI for In-Store Operations Retailers Must Adapt (..)

Loss Prevention 82

Loss Prevention Customer Experience Store Operations Shopping 82

Retalon

SEPTEMBER 22, 2021

Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BOPIS, meaning Buy Online, Pickup In-Store, is an order fulfillment option that helps retailers connect their e-commerce channels with their brick-and-mortar storefronts. What is BOPIS?

Fulfillment 41

Fulfillment Payment Services Inventory Management Shipping 41

Retail TouchPoints

JUNE 29, 2022

When designing your retail space, where and how you use security cameras is key to loss prevention. Strategically place your cameras: Having eyes across the entire store is essential, but it’s especially critical to have clear visibility of what’s going on at the most important spots of the retail property.

Payment Services 261

Payment Services Point of Sale Loss Prevention Management 261

Retail Gazette

OCTOBER 14, 2024

Poundstretcher made a raft of senior appointments across its commercial and store operations teams, aimed at supporting its future growth ambitions.

Loss Prevention 110

Loss Prevention Supermarket Store Operations Management 110

Retail TouchPoints

DECEMBER 15, 2023

And there was certainly some reality to it: the Retail TouchPoints 2023 Store Operations Benchmark Survey of retailers themselves revealed that “reducing theft/shrink” was a top store-level workforce management challenge for 46% of respondents, second only to the 53% citing employee training and empowerment.

Sporting Goods 268

Sporting Goods Loss Prevention Store Operations Payment Services 268

Retail Focus

MARCH 6, 2025

” With the initial phase focusing on optimizing in-store operations and customer experience, CAPRI GROUP plans to expand the iD Cloud implementation to Loss Prevention and Supply Chain solutions, ensuring a comprehensive approach to retail innovation.

Fashion 147

Fashion Loss Prevention Customer Experience Store Operations 147

Theatro

JANUARY 27, 2025

Sean Bush Read more of Sean's published works here: How to Protect Customers And Stores from Organized Retail Crime Streamlined In-Store Communication Battling Loss Prevention The Power of Proficiency, Productivity, and Profitability Enhancing Customer Experiences Through Improved Connections Generative AI for In-Store Operations Retailers Must Adapt (..)

Loss Prevention 57

Loss Prevention Customer Experience Employee Engagement Inventory Management 57