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Retail profitability can be critically impacted through stock loss with inferior or outdated protection systems. Retailers face continual challenges with increasingly sophisticated shoplifters causing in-store ‘shrinkage’. The result is costing retailers billions in stock loss each year.
Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of LossPrevention (LP) concerns, along with associate fraud and returns fraud. Shrinkage means the retailer has less physical inventory than their system reflects.
Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. For example, one delivery address can be the source of 20 online returns across 20 different names, email addresses and credit cards. Organized retail crime is a growing problem.
Lossprevention: Employs advanced surveillance techniques to detect and prevent shoplifting. Lossprevention: AI combats retail shrinkage also, by integrating computer vision and motion analytics at self-checkouts, detecting suspicious activities and ultimately reducing theft.
These technologies are helping retailers achieve efficiencies in operational functions including staff deployment and management, customer service, shrinkage reduction and lifecycle pricing. It can spot if a cashier is discounting more than other employees, or if their level of returns or refunds is higher than the store average.
Retail technology can streamline inventory management by enabling retailers to accurately track goods from delivery to sale through to returns. Supply chain management – managing supplier purchasing more efficiently can generate significant bottom line returns. So inventory management is essential.
– Zebra Technologies Corporation has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.
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