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At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing lossprevention teams to continually change strategies. This intelligence helps provide an anonymized look at each transaction and find questionable returns.
Yet despite the growing frequency of ORC, retailers would be remiss to focus their lossprevention efforts solely on these brazen, smash-and-grab scenarios. In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the LossPrevention Research Council, 68.8% Similarly, 57.8%
While perhaps not the nicest of subjects to talk about, lossprevention is one of the most important topics when it comes to retail environments. So, what else can retailers do to combat lossprevention? However, thieves are becoming savvier and continue to bypass existing measures to get out the store without paying.
Despite these statistics, many retailers still don’t have functional workplace violence plans. If they do have a plan, it’s likely that it hasn’t been recently updated, and many employees may not know it exists. My 35-plus years of experience in retail, most of that time being in lossprevention, has taught me a lot.
Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.
Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of LossPrevention (LP) concerns, along with associate fraud and returns fraud. Retailers are increasingly turning to technology to augment traditional LP methods, since those methods really do not preventloss, but simply record it.
As such, there are many factors to consider when implementing new lossprevention tactics. At the top of that list is the effect locks and cases can have on well-intentioned shoppers when not deployed as part of a holistic, data-led lossprevention strategy.
Still, as intelligence-led lossprevention (ILLP) systems that rely on radio frequency identification (RFID)-supported inventory insights to help retailers get ahead of organized retail crime become more common, retailers are considering a change in approach. Visual cues (like hard tags) are the first line of defense.
How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? Are “Brazen Smash-and-Grabbers” doing the most damage, or are the losses coming from quiet, five-finger discounts pulled off by “Sheepish Teens” and “Disgruntled Employees”?
The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery. Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions.
Effective communication systems ensure lossprevention and security can quickly rule out suspicious activity. Retailers can use this accountability to improve response tactics and planning. Communication Strategies for Retail Security Success A comprehensive communication plan is essential for retail security efforts.
The new offering is designed to help deploy a variety of analytics that provide real-time insights on retail-specific use cases related to shopper behavior, lossprevention, safety and security, inventory, shopper demographics and other data.
and Livestock banners, and plans to open as many as 80 additional stores in the country over the next five years. includes cloud technology solutions with rich mobile functionality for omnichannel, POS, merchandising, ERP, warehouse management, analytics and lossprevention. The Retail Management Suite from Jesta I.S.
In our recent report , we asked lossprevention managers the most common tactics used, and the most common are still very simple tactics that require no planning,” Townsley said. It’s stuff like putting something in a handbag, or leaving the store with no attempt to hide.
FOR YOUR CONVENIENCE… This 6 hour workshop is separated into two 3-hour sessions Click the link below for all the details: Retail LossPrevention & Profit Protection Workshop – ONLINE (Registration covers both sessions and includes recording and full presentation emailed following session whether you attend or not.)
One prime example: the retailer’s partnership with RetailNext to use in-store traffic analytics for shaping everything from staffing strategies to improving store performance and even lossprevention. When David Sherwood joined the family business in 2001, the plan was to sell.
Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes lossprevention technologies critical for retailers during the high-traffic holiday season.
Despite adoption plans, companies are grappling with system integration issues, a lack of training resources and frayed customer trust, according to Everseen.
Harrison, a leading display and retail solutions provider, today announced its international rebrand to Harrison Global, acting as an umbrella to its Harrison Retail and Products brands, spearheading its strategic plans to provide retail, POS and lossprevention solutions support worldwide.
In a recent SIA Retail Industry Survey, 60% of respondents were currently deploying cloud security solutions or actively planning to invest in the next two years, and it’s no surprise because moving security to the cloud opens up a host of benefits for retailers.
People planning to shop in stores will not want to go in to these locked and over-secured stores. So overall retailers lose both the planned purchase and the impulse purchases.” ” Additionally, mobile surveillance units have come into vogue, with retailers like Walmart, J.C.
Unfortunately, while larger stores often have security measures like lossprevention personnel, anti-theft sensors and other helpful solutions, those measures usually aren’t financially feasible for small and mid-sized businesses.
The software uses AI to help a retailer plan the introduction of new stock into a store and manage the pricing levels across its shelf life. Inventory is the second largest controllable expense and retailers are reporting back an improvement in markdown reduction losses of as much as 50 per cent through using the software to manage planning.
Additionally, these robots offer a unique opportunity to collect valuable data on consumer shopping patterns, leveraging such data to enhance inventory planning and forecasting. Beyond customer engagement, the integration of AI with robotics will enhance security and lossprevention in Australian retail spaces.
The following cyber plan action items detailed by the Federal Communications Commission are a great place to start for any retailer working to optimize cybersecurity for their business and loyal customers: Secure your internal network(s) and cloud services. Throughout his retail career, lossprevention remained a focus.
Then the next step is to go beyond that to say you also plan on empowering consumers to be able to live those promises as well, whether that’s inclusivity, sustainability or giving back to the community. Everyday items are behind locked plexiglass, but technology will become a key driver of lossprevention efforts.
Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and lossprevention and in-store analytics. It’s tough to think past short-term solutions for pricing and marketing and plan for the more long-term success of the business.
Prior to Entersekt, Bledsoe was a solution architect and sales engineer at VMware, working extensively on security and data lossprevention products. With a strong focus on sales and solutioning, he leads the technical sales arm of Entersekt North America with a breadth of expertise in payments and authentication.
This frees up your time to focus on strategic decision-making, financial planning, and growth initiatives. This liberates valuable time for retailers to concentrate on core business activities and strategic planning. Security and LossPrevention Ensuring the security of your retail store and merchandise is paramount.
She joins the company with more than 20 years of experience in finance, business transformation, strategic planning and execution, capital allocation, investor relations, process improvement and technical accounting.
Planned topics include: Tangible use cases for artificial intelligence (AI); Content marketing strategies that drive awareness and build trust; The evolution of contextual commerce through connected TV (CTV), retail media and other emerging channels.
The big picture According to Mark Stafford, national sales director in ANZ for Checkpoint Systems, a company that specialises in lossprevention, the rise in homelessness and loitering has contributed towards aggressive behaviour and increases in theft at high-risk locations. It’s the best move they can make,” he noted.
Customer theft has long been recognised as retailers’ primary source of loss, accounting for about half of all crime-related losses. As a result, substantial investment and effort have been dedicated to this issue by LossPrevention (LP) teams.
Often, merchandising includes things like creating a pricing strategy, display design and layout, lossprevention, and store upkeep. The same can be said for carefully planned sales and clearance events. As we move further into modern retail, many businesses are also implementing online merchandising strategies.
For example, video analytics can now monitor the activity in dozens or hundreds of video feeds simultaneously and flag suspicious activity for additional review by lossprevention or safety officers. Now, it is possible to enable automation between systems that are not connected or between technology and people.
Data Loss Protection (DLP). Through our Data LossPrevention (DLP) features, organizations can prevent important information from being shared maliciously or accidentally in meetings or messaging. Cisco Collaboration Flex Plan Now Includes Cisco Calling Plans and Better Together Security + Collaboration Offers.
Business continuity plan — BCPs deal with preventing and/or recovering from a cyberattack. Disaster recovery plan — This is a structured, documented approach that responds to an information system disaster. Another good data lossprevention tool. Personal devices can suffer a malware infection.
We are already working with top retailers ready to invest in natural language processing capabilities and artificial intelligence to develop an employee engagement plan that puts employees first. The technological possibilities don’t end there. Where there’s a will, there’s a way. and visionaries from across the globe.
Most store visits are not fully thought out, well planned, and well executed business ‘meetings’ No…they’re not. There is a 7 Stage Process for planning, organizing and executing a high ROI Store Visit. And they know how easily it happens; not something that’s planned. it really adds up! Completely.
QBE recommends having a disaster response plan in place to help ensure employee and customer safety, minimize property damage, and get business back up and running should a hurricane occur. Our team works closely with claims to help businesses prevent claims from happening and ensure that—when they do—we are right there with you.”.
But backrooms filled up, investment money dried up, inflation cut into consumable income, workers sought to organize and lossprevention became a top-of-mind concern. It’s the first time the company plans to use drones for customer deliveries in the United States. Happy New Year. INFLATION ON. YOUR MIND.
Data LossPrevention (DLP) – provides the ability to define and quarantine files that violate DLP rules, preventing leakage of sensitive information for supported applications. Approximately 86% of respondents said their organizations plan to increase their cybersecurity budget by at least 10% over the next 12 months.
Cameras also act as a theft deterrent, helping companies manage lossprevention. A company called Arlo has monthly business plans starting at about $12 for a store with more than a dozen cameras. A Singapore company called LionsBot International offers cleaning robots through a RaaS plan. Spot and Address Safety Trends.
Many retailers expect to deploy lossprevention analytics (49%) and demand planning and forecasting (54%) by 2026. While omnichannel shopping causes challenges for retailers, most shoppers prefer options. The Zebra study indicates 36% of retailers believe better analytics on shrink could help drive profitability.
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