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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. This intelligence helps provide an anonymized look at each transaction and find questionable returns.

Returns 147
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Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Retail TouchPoints

Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios. In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Similarly, 57.8%

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What to do about loss prevention in retail

Retail Focus

While perhaps not the nicest of subjects to talk about, loss prevention is one of the most important topics when it comes to retail environments. So, what else can retailers do to combat loss prevention? However, thieves are becoming savvier and continue to bypass existing measures to get out the store without paying.

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Planning to Prevent Workplace Violence in Retail

Retail TouchPoints

Despite these statistics, many retailers still don’t have functional workplace violence plans. If they do have a plan, it’s likely that it hasn’t been recently updated, and many employees may not know it exists. My 35-plus years of experience in retail, most of that time being in loss prevention, has taught me a lot.

Planning 279
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AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Retail TouchPoints

Nvidia surveyed more than 400 retail professionals at all organizational levels and found that while AI adoption is still in its early stages, more than 60% of respondents are planning to boost their AI investments in the next 18 months. But many of these tasks may just represent the low-hanging AI fruit.

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Loss Prevention & Fraud Detection in Retail

Cisco Retail

Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud. Retailers are increasingly turning to technology to augment traditional LP methods, since those methods really do not prevent loss, but simply record it.

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Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma

Retail TouchPoints

As such, there are many factors to consider when implementing new loss prevention tactics. At the top of that list is the effect locks and cases can have on well-intentioned shoppers when not deployed as part of a holistic, data-led loss prevention strategy.